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RESOLVED: Premium subscription reverted back to the free service (10/14/20)

Local Performer

My subscription was renewed recently and Pandora is telling me that I don’t have premium 

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Moderator Edit: Edited title for clarity

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Re: Premium subscription reverted back to the free service (10/15/20)

Moderator
Moderator

Pandora Update 10/15/20: We are aware of this issue that affected Premium users around the 5PM (PST) hour on 10/14/20, and believe the problem is now fixed.

We will now be closing this thread from future comments.

If you are still not receiving your paid subscription on your devices, please refer to one of these existing threads (depending on where your subscription was purchased): 

Thanks everyone! :pandora:

Adam | Community Moderator

Let's share music in the Playlist Swap

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15 Replies
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Subscription Not Working

Local Performer

Paid for family subscription, working fine for 3 months. Now app says the subscription has been cancelled, but I go to my subscriptions and it shows premium, both in the app and on the desktop site. 

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Unable to play playlists

Underground

I was just listening to my subscription of premium. And it has now backed out like I dont have premium. I dont have availability to see my playlists. Google play says it's not up for the next payment till Nov 2nd. Why then? In the app under my account and subscriptions it shows I have premium so what the heck. 

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Subscription reverted

Local Performer

My account reverted back to the free version and my bill isn't up until later this month. 

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Re: Subscription reverted

Underground

I'm having the same issue. Seems like a lot of people are

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my app isnt showing my subscription

Local Performer

i have my subscription active and paid for but it shows i need to upgrade on the app i use google play and idk why its not working 

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TF happened to my subscription?

Local Performer

In the middle of a song, in the middle of my paid month, pandora decided I had premium and didn't at the same time

  Won't let me use any premium features, keeps telling me I have it.  **ahem**?

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Re: TF happened to my subscription?

Local Performer

Same thing happened to my account! Hopefully there's some resolution to this. 

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Re: TF happened to my subscription?

Local Performer

Thought it was just me. Messed up my trey songz. Says I'm not subscribed but subscribed in settings

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Re: TF happened to my subscription?

Underground

Its happinging to a lot of us. Wonder why it happened though. Mine isnt set to pull another payment till nov.2

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Re: TF happened to my subscription?

Local Performer

Same thing is happening to my account.  They need to fix this

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Subscribed to family premium plan but my family members are losing subscription

Local Performer

I recently renewed my family plan subscription and after no issues for the past year.  Now on the family plan premium my family members are getting kicked off of the subscription.  This has happened to both my wife's pixel and daughter's iphone.  What can I do to prevent this?

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