Remaining Credit from Previous (Military) Plan

[papafoxden]

I upgraded from the Military Premium to the Family Plan. Right after confirming the transaction it dawned on me that my Military Plan was still paid for through Feb 2023.  Today I was billed the full price of the Family Plan.  Did I just lose 3-4 months (about $30 or so) of remaining credit from the old Military Plan?

[AdamPandora · Accepted solution]

@papafoxden I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!