Sheer Verification Link

[BSGCylon72]

Hello, 

I've been trying for the past two weeks to get the Sheer Verification link to work.  My academic status has been confirmed but the link they emailed takes me right back to getting verified again.

Help!

Thanks

[AdamPandora · Accepted solution]

@BSGCylon72 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[BSGCylon72]

Thank you for the prompt response and solution. 

[AdamPandora]

Always happy to help, @BSGCylon72. 😎

Thanks for being a part of the Community!

[Stercool333]

@AdamPandora Hi I’m also having the same problem. How do I go about fixing it?

[AdamPandora]

@Stercool333 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[LeonBackwards]

Dear Pandora Support Team,

I'm having an issue with my student ID verification. After successfully completing the initial verification as a student, clicking the "Continue" link restarts the process. Can you please provide troubleshooting steps or guidance to resolve this? 

[AdamPandora]

@LeonBackwards I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Khalidm]

I seem to be having the same issue, except it opens a tab with this error code and wouldn't let me move past the upload section , please assist when able. {httpStatus":400,"status":"400"}

thank you!!

[AdamPandora]

@Khalidm I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[otterable777]

Hello, I am having this same exact issue myself.  When I click on the https://www.pandora.com/payment/premium/student link in the SheerID email, it ends up loading the Verify link again https://www.pandora.com/verify/premium/student

I have already been verified with SheerID.  Please help, thanks!

[AdamPandora]

@otterable777 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[mkenestes]

I am a student trying to renew my student premium account. I'm using the same documents as before. What do I need to get this setup?

[LeonPandora]

@mkenestes I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[osmanosy23]

Hello I am also having the same problem. I have had my academic status verified but the link just redirects me to getting verified again

[AdamPandora]

@osmanosy23 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!