Sheer Verification not accepting documents

[ivbeyergarcia62]

Why can't Pandora change from Sheer verification to ID.ME it's such a simpler process. I uploaded 2 documents to show proof of military service. Those 2 documents were not acceptable! Wow

Come on Pandora you can do better switch to ID.ME for the military community. If there is a specific document Sheer wants as proof that has my social on it . . . I don't want to share that. 

I followed directions to upgrade from plus to premium (canceled thru itunes) and now this . . . .

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@ivbeyergarcia62 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[ivbeyergarcia62]

Adam,
THANK YOU
I sent several emails and got no response other than “you may want to reach
out to Sheer” WOW!!
You are the only person who actually took the time to really read my email.

Thank You for your time & concern.

Respectfully,
Irene