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Switch to Premium Family while on Google sub

Harquero
Local Performer

I have been on the Pandora premium plan for a couple of years and want to upgrade to a Family plan so my kids can create accounts.  However, based on the research I have done, I have to CANCEL my subscription on Google Play and then wait for the monthly subscription to expire before upgrading?  Can someone please confirm if this is the case?  E.g. there has to be a way to just upgrade the plan immediately.  thanks!

 

Moderator Edit: Edited title for clarity

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70 Replies

AdamPandora
Moderator
Moderator

@Seangil86 I moved your post over to this existing thread: Switch to Premium Family while on Google sub

Upgrading to the Premium Family plan:

Joining or upgrading to a Pandora Premium Family subscription is currently not possible through third-party vendors (e.g. Google Play). If you're interested in upgrading to the family plan, you'll need to cancel your current subscription through Google Play and wait for it to expire.

For instructions on how to cancel your subscription through Google Play, check out the accepted solution to this thread: Manage my Google Play-billed subscription or trial

Once your subscription through Google Play expires and you begin to hear ads on your account again, you'll then be able to upgrade to the plan here.

+++++++++++++++++++++++++

Will you lose any of your content when canceling your subscription and switching to Premium Family?:

When you cancel your current subscription and your account reverts back to the free service, you will not be able to access your on-demand music collection or custom playlists. However, your collection and playback history will be stored in our servers after you join your husband's Premium Family plan.

This being said, you will have to re-download any content you have previously downloaded for Offline Mode back to your mobile device.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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tdt198820
Local Performer

Dude I'm here on a road trip... Trying to upgrade to the family plan I've had Pandora premium for like ever now and it's not allowing me to upgrade because it's saying whoop the whoop something with Google play.. well I'm driving and I'm getting tired of getting my songs interrupted can somebody please tell me how to upgrade to Pandora premium family plan while you're driving 90 miles an hour through Oklahoma

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AdamPandora
Moderator
Moderator

@tdt198820 I moved your post over to this existing thread: Switch to Premium Family while on Google sub

Joining or upgrading to a Pandora Premium Family subscription is currently not possible through third-party vendors (e.g. Google Play). If you're interested in subscribing to Pandora Premium Family, or in joining someone else's family plan, you'll need to cancel your current subscription through Google Play and wait for it to expire.

For instructions on how to cancel your subscription through Google Play, check out the accepted solution to this thread: Manage my Google Play-billed subscription or trial

Once your subscription through Google Play expires and you begin to hear ads on your account again, you can sign up for Pandora Premium Family here from a computer, not a mobile device.

*Please note that you must be at least 21 years of age to purchase a Pandora Premium Family subscription as the master account holder.*

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Kujo05
Local Performer

I just upgraded to the Family plan but can't find anywhere in the app or on my computer on where to add anyone onto the account as a user.

 

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AdamPandora
Moderator
Moderator

@Kujo05 I'm showing your account is currently signed up for an individual Pandora Premium plan through Google Play - not a Premium Family plan through our website.

Joining or upgrading to a Pandora Premium Family subscription is currently not possible through third-party vendors (e.g. Google Play). If you're interested in subscribing to Pandora Premium Family, or in joining someone else's family plan, you'll need to cancel your current subscription through Google Play and wait for it to expire.

For instructions on how to cancel your subscription through Google Play, check out the accepted solution to this thread: Manage my Google Play-billed subscription or trial

Once your subscription through Google Play expires and you begin to hear ads on your account again, you can sign up for Pandora Premium Family here from a computer, not a mobile device.

*Please note that you must be at least 21 years of age to purchase a Pandora Premium Family subscription as the master account holder.*

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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C84
Local Performer

I canceled my subscription on the 30th of last month it said it would end the first of this month I have been trying to subscribe to the family plan and my Google account says I have no subscriptions so how do I subscribe to the family plan if my subscription won't end on my Pandora but is gone from Google 

 

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AdamPandora
Moderator
Moderator

@C84 Sorry to hear that. We've made a small change that should help.

You should now be able to the Premium Family plan here.

Let me know if you run into any issues.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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rsg22
Local Performer

@AdamPandora I cancelled my premium sub on Google Play, it officially expired yesterday. I'm still unable to sign up for a family account - Pandora keeps telling me I'm still subscribed to premium. I went back to Google Play and confirmed that my premium account is both cancelled and expired. Please help.

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AdamPandora
Moderator
Moderator

@rsg22 We've made a small change that should help.

You should now be able to the Premium Family plan here.

Let me know if you run into any issues.

 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Nszcjohnson
Local Performer

I'm trying to upgrade to family plan but won't allow me to as it says I have a subscription on Google play. I have canceled my plan through Google over a month ago and it still won't allow an upgrade to family plan? 

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AdamPandora
Moderator
Moderator

@Nszcjohnson I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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