I am logged in to the correct account. I have logged out and back in. I have deleted app and downloaded again. I have restarted my phone. I paid for premium. I am not able to search use any of the premium features, it’s been hours now. My card was charged immediately so I figured I’d have access to the features right away as well. I have tried all of your trouble shooting tips. Please help!
I bought premium, the app says I have it but I don’t have any of the features. It charged my card immediately for it.
Hi @Connorarm24
Welcome to community!
Checking your account it looks like you first upgraded to Pandora Plus through the Apple App Store, then a few minutes later upgraded your account again to Premium. That's probably where the disconnect occurred. I've gone ahead and requested a refresh of your account.
If you still don't see any changes on your end, please sign out and then back into the app. To manage or view your subscription check out Apple's steps here.
Have we figured out what the problem is and is it something I can resolve on my end without creating a ticket?
I'm having this issue in the Android app, IOS, Windows, iPad, Audi MMI (2024) and iPhone 14,
@vtarchitectdk, welcome to Community!
I've taken a look and it appears like your account is currently upgraded to Pandora Plus.
Can you explain your issue a bit further? What happens when you open Pandora?
The more details you're able to provide, the better equipped I'll be to help.
Sure.
iPhone/Android (intermittently) - Logging out and back in and reinstalling the app is not showing that the account was upgraded (the initial issue that seemed similar to this thread topic).
Audi MMI - Pandora will play multiple songs at the same time while refusing to turn off, skip, change stations.
All platforms - Intermittently will not start, or playback stops at the end of each song requiring refresh/logout.
Sometimes it'll say it can't find my account after already being signed in and will stop playback.
[Edit: I've never had an issue until upgrading the account the other day. Been using it issue free for, maybe over a decade now]
Actually, this is a brand new one that just happened...
Moderator Edit: Merged comments
@vtarchitectdk It sounds like you are experiencing multiple issues.
App not showing your account is upgraded:
I know you mentioned both iPhone and Android, however I do not see your account signed into any iPhones.
Can you please confirm if this is only happening on your Android phone? If also an iPhone, then you are likely logged into the wrong account - I recommend signing out and back in to see if that resolves the issue.
In the meantime, can you please send me a screenshot of what you're seeing on your end when you mention the app isn't reflecting your subscription?
Audi NMI:
Do those issues occur when connected to your car via bluetooth through your Android phone?
If so, we are currently keeping track of both of those issues here:
Let me know.
Won't start/Playback stops:
Could you tell me a bit more about what is happening?
Can't find your account:
Can you please send me a screenshot of this error message?
"We're having trouble playing audio on this device." Error:
When that error appears, are you listening from:
Thanks for working with me on this.
App not showing your account is upgraded:
I know you mentioned both iPhone and Android, however I do not see your account signed into any iPhones. -- You're correct. I didn't realize it was auto-signing into a different account (It's basically a carbon copy of stations so never noticed)
Audi NMI:
Do those issues occur when connected to your car via bluetooth through your Android phone? -- either, Bluetooth / USB. I'll refer to those links for support.
If so, we are currently keeping track of both of those issues here:
Won't start/Playback stops:
Could you tell me a bit more about what is happening?
Can't find your account:
Can you please send me a screenshot of this error message? --It doesn't show an error message during playback, just freezes after playing a song, but when I refresh it sends me back to login where the same credentials provoke a red error box "Incorrect Email or Password."-Another forum has recommended clearing cache and this seems to have worked.
"We're having trouble playing audio on this device." Error:
When that error appears, are you listening from:
Thanks for working with me on this.
Thanks for following up with that information, @vtarchitectdk.
I've enabled a trace on your account to help us better understand what's happening.
For this trace to be useful, we'll need you to run through our troubleshooting steps for each of your devices:
Computer:
Xbox:
First, if you haven't already, make sure your internet connection is working properly:
If that doesn't help, let's try uninstalling and reinstalling the Pandora app. Note: you'll need to be signed into your Xbox Live account.
Then, reinstall the app:
Alexa:
This issue is usually specific to the network you're using to access Pandora, so let's start by rebooting your modem and router.
If you're still having the same problem, then please try the following steps:
Let me know if this helps.
Audi:
Thanks again for working with me on this.