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Upgraded to premium- app hasn’t updated

Angelique904
Local Performer

I am logged in to the correct account. I have logged out and back in. I have deleted app and downloaded again. I have restarted my phone. I paid for premium. I am not able to search use any of the premium features, it’s been hours now. My card was charged immediately so I figured I’d have access to the features right away as well. I have tried all of your trouble shooting tips. Please help! 

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Re: Upgraded to premium- app hasn’t updated

TannerPandora
Moderator
Moderator

Hi @gfjkvj Thanks for posting!

I made a small change on my end. Would you mind signing out and then back in to see if this helped?

Thanks!

 

Tanner | Community Moderator

Let's share music in the Playlist Swap

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Re: Upgraded to premium- app hasn’t updated

AdamPandora
Moderator
Moderator

@Angelique904 I'm happy to look into this.

Can you please send me a screenshot of what shows when you navigate to your Subscription settings in the app?

To get there:

  1. Tap on Profile
  2. Tap on the gear symbol at the top right corner of the screen
  3. Tap on Subscription 

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Upgraded to premium- app hasn’t updated

gfjkvj
Local Performer

I am also experiencing the same and have also taken the above steps. Looking forward to seeing this resolved.

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Re: Upgraded to premium- app hasn’t updated

TannerPandora
Moderator
Moderator

Hi @gfjkvj Thanks for posting!

I made a small change on my end. Would you mind signing out and then back in to see if this helped?

Thanks!

 

Tanner | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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Re: Upgraded to premium- app hasn’t updated

gfjkvj
Local Performer

Whatever you did resolved the issue. Thank you so much!

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Re: Upgraded to premium- app hasn’t updated

TannerPandora
Moderator
Moderator

@gfjkvj Awesome! Glad to hear it and thanks for sharing your experience!

Happy Friday!

Tanner | Community Moderator

Let's share music in the Playlist Swap

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premium with no premium

newbutold
Local Performer

i have premium, but can't choose any songs to play nor can i play my playlists. It just shows that "you love premium" thing, and tells me to upgrade. Please help with this issue. It does this on my android and my PC. It has that you've hit a temporary limit. My first post was messed up, but I can't delete it. thanks 

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Re: premium with no premium

TannerPandora
Moderator
Moderator

Hey @newbutold, thanks for posting! 

I moved your message over to an existing thread: Upgraded to premium- app hasn’t updated

Can you try again for me? You may need to sign out and then back in. 

Let me know how it goes. 

PS:

I removed your other post, the one that you mention you messed up on. While you won't be able to delete posts, you can make edits to your posts. Let me know if you have any questions around this. 😁

Tanner | Community Moderator

Let's share music in the Playlist Swap

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