I am logged in to the correct account. I have logged out and back in. I have deleted app and downloaded again. I have restarted my phone. I paid for premium. I am not able to search use any of the premium features, it’s been hours now. My card was charged immediately so I figured I’d have access to the features right away as well. I have tried all of your trouble shooting tips. Please help!
@Angelique904 I'm happy to look into this.
Can you please send me a screenshot of what shows when you navigate to your Subscription settings in the app?
To get there:
Thanks for working with me on this. 🤝
i have premium, but can't choose any songs to play nor can i play my playlists. It just shows that "you love premium" thing, and tells me to upgrade. Please help with this issue. It does this on my android and my PC. It has that you've hit a temporary limit. My first post was messed up, but I can't delete it. thanks
Hey @newbutold, thanks for posting!
I moved your message over to an existing thread: Upgraded to premium- app hasn’t updated
Can you try again for me? You may need to sign out and then back in.
Let me know how it goes.
I removed your other post, the one that you mention you messed up on. While you won't be able to delete posts, you can make edits to your posts. Let me know if you have any questions around this. 😁
I just upgraded to premium on my computer yesterday but the app on my iPhone 7 doesn't recognize the upgrade. I tried to follow the steps listed in the thread above but when I get to "settings" there is no "subscription" category to tap on. The app shows version 2107.1
I think I solved my problem as I signed out on my app and then logged in and the app immediately recognized my premium status. The "subscription" category now appears in the settings.