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App Freezes during Premium Sessions

El1
Local Performer

Well, I have an iPhone 7+ and when I search and play a song most of the time it just shows that it is playing but not actually doing anything the stations work but after like 3 or 4 songs it freezes and I have to play a different station I tried deleting and reinstalling but it still doesn't do anything like for example I go and play a song that I searched for, and after a couple of songs play on the auto play, it just freezes and doesn't play any songs except stations and when I play a station, it plays for 3 or 4 songs and does the same thing and I have to change the station. Any tips to fix this because this is really annoying and I like pandora better then Spotify anyways and I don't want to switch.

 

Moderator Edit: Changed title for clarity

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TannerPandora
Moderator
Moderator

Hi @LACHIKA310! Thanks for posting. 

I enabled a trace on your account to help us investigate what may be happening.

Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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7 Replies

TannerPandora
Moderator
Moderator

Hi @El1 thanks for posting to community!

I've asked our User Support team to start a trace on your account to help us better understand what's happening. Would you mind uninstalling and reinstalling the app again for me. 

Thanks for the help. 


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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Mlupo55
Local Performer

The same thing has been happening to my phone. Every time I pick a song it just freezes until the ad free listening runs out.

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AlyssaPandora
Moderator
Moderator

@Mlupo55 Are you receiving any error messages when this happens?

Let me know.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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ioboarder
Local Performer

My husband and I are having the same problem and have for about a year. Uninstalled and reinstalled the app did not help. We pay for the service, but it will play for an indeterminate amount of songs, and then just freeze.

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AdamPandora
Moderator
Moderator

@ioboarder I took a look at the Pandora account connected to your Community profile, and it doesn't look like any Premium Sessions have been initiated since early March.

I've enabled a trace on your account to help us better understand what's happening.

Can you please try reproducing this issue on your end, and let us know if the app continues to freeze after you initiate a Premium Session?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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LACHIKA310
Local Performer

sometimes when I play a song no sound comes out also when I’m moving songs to another playlist they freeze or if I delete a song it freezes

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TannerPandora
Moderator
Moderator

Hi @LACHIKA310! Thanks for posting. 

I enabled a trace on your account to help us investigate what may be happening.

Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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