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No sound outside my home

Yunhi_c
Local Performer

I have Pandora on my iPhone 12. Recently I cannot listen to anything on pandora outside my home. It doesn’t sound on my car’s Bluetooth, and neither on my wired headset while walking. I tried everything, including turning off the phone and powering back, disconnecting the Bluetooth and celular signal and reconnecting, deleting the app and reinstalling. This has been very frustrating. The problem persisted at least one month. Any help?

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3 Replies

AlyssaPandora
Community Manager
Community Manager

Hi there, @Yunhi_c. 👋

Sorry to hear about your experience.

It sounds like you may have tried out the following steps from your iPhone:

  • Go to your iPhone Settings.
  • Tap on Cellular, then toggle Cellular Data off and back on.
  • Finally, confirm the Pandora app is toggled on under Use Cellular Data For:

++

 Could you tell me a bit more about what is happening and about your iPhone device?

  • Does the player still move as if it's playing a song? 
  • Which wireless carrier do you use?
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Have you identified any other patterns or notable information?

Let me know. 🎧

Alyssa | Community Manager
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dfenste51
Local Performer

I have the same problem.  I have an iPhone 12 and Pandora played my first song then stopped.  Would not produce any sound though it appears song is playing.

I use TMobile.

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AdamPandora
Community Manager
Community Manager

@dfenste51 To clarify, does this only happen when outside of your home as well?

In the meantime, I recommend running through the following troubleshooting steps: Troubleshooting for iOS Devices

Let me know how it goes.

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