Pandora keeps shutting down

[Matt45]

Why does Pandora shutdown by itself, when I’m not doing anything on my phone. I can be driving down the road or in my house and just stops playing!

[MariaPandora]

Hi @Matt45 !

Thanks for posting and sorry for the trouble.

Can you tell me a bit more about what is happening? Is this happening only on your phone, or across all platforms?

• What is the make and model of your phone (and carrier, if applicable)?
• What happens when you open Pandora?
• Does this happens immediately? Or does it plays a couple of songs and then closes the app?
• Is your device connected to another device through Bluetooth when this happens?
• Is there an error message? If yes, what exactly does it say?

In the meantime, please try the steps described here and let me know how it goes.

Thanks for working on this with me!

[Matt45]

Hi! I have an iPhone 16 Max Pro with cell service through spectrum. The issue happens on Cell service & WiFi. It will play through a few songs and just stop playing. Then when I go to Pandora it looks like the app is just refreshing and then starts playing the last song again from the beginning of the song. As far as Bluetooth; the only thing that my phone is connected to is an external speaker or my truck. No other devices are connected simultaneously. I receive ZERO error messages. The app is just blank like it refreshed by itself and it won’t begin playing again until I open my phone and go to the app. I hope this helps.

[MariaPandora]

Thanks for explaining, @Matt45 .

If you haven't, let's try some troubleshooting steps to see if we can resolve the issue.

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

Hope this helps.

[Matt45]

I did a bit of experimenting over the weekend, but unfortunately the problem still exists. I’ve deleted the app and reinstalled, and it seemed to have resolved the problem for a day, and then the problem comes back. The app looks like it crashed and the music will not replay until I go to the app. I’ve also tried restarting my phone several times, and as of now it looks like something to do directly with the Pandora app since this doesn’t happen with any other apps. 

[LeonPandora]

@Matt45 I would like to report this issue to our engineers. Could you tell me more about both your iOS and Pandora app versions?
1. iOS version: (Settings > General > About > Version)
2. Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Looking forward to your reply.

[Matt45]

Good afternoon,

I’m using an IOS version 18.6.2 & Pandora 2506.1.1 

[LeonPandora]

@Matt45 I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!