Songs cut off before they are finished

[Quantum]

Abrupt cut offs happen on a LOT of songs. Extremely annoying and not something you should expect paying for a service.

 I use the app on my iPhone 

Moderator Edit: Merged posts

[AdamPandora]

@Quantum I moved your post over to the iOS space since this sounds specific to your iPhone.

I'd be happy to help with any trouble you are having, but I will need additional information to do so.

Can you explain your issue a bit further?

1. What do you mean by abrupt cut offs?
2. Is there an error message? If so, what does it say?
3. Can you provide me with a screenshot of what you're seeing?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

[Quantum]

No error messages. Nothing to show you. The endings of tracks are chopped abruptly like bad editing. No natural decay or fade - music  stops abruptly 20-30% of the time. 

[GeraldPandora]

Thanks for the clarification @Quantum!

I've enabled a trace on your account so that we can take a closer look at what's going on. For this trace to be helpful and potentially help with the playback issues, please complete our iOS Troubleshooting Steps.

However, if you're still experiencing issues, could you tell me more about your device so I can pass it along to our engineers?

• Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) 

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for your help with this!

[mgstauff]

Same issue for me. Windows 10, Pandora desktop app. Also iOS app.

e.g. the track Eleventh Hour by Abdullah Ibrahim ends before the sustain has faded, on both Windows desktop and iOS app. Very unlikely the original recording was like that. Also I find that songs end abruptly sometimes in the middle of the track. Very disappointing.

[MariaPandora]

Hi @mgstauff , thanks for posting.

I checked the song you mentioned and it looks like we have a couple versions of the song.

It looks like the cut off song that you are listening belongs to the album Cape Town Revisited , launched in the 2000's. This version is 3:56 while the original song from the Cape Town Flowers album from 1997 is 4:22, so that seems to be the complete version. You can check this version out here: Eleventh Hour

That said, can you tell me more about the songs being interrupted? Do you have the app on the background when this happens? Also, does it happens when you are listening to a specific song, playlist or album?

Do you experience the stoppages on other devices too?

Let me know!