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Unable to dismiss notification symbol

Rooonthecoo
Local Performer

Hello all. I have a simple free Pandora account. The app shows 1 notification all the time and I cannot figure out how to get it to disappear! I have opened the app and gone through the entire thing (my account/stations/messages etc). I find nothing yet the notification stays. I have turned my phone off and on and even reset the app. Any help? I'm sure it's a simple fix and this has been driving me crazy lol

 

Moderator Edit: Edited title for clarity

Labels (1)
2 Solutions

Accepted Solutions

AlyssaPandora
Moderator
Moderator

@DustySpence @Lizzz  @mirandaw44 @JBrand2282 @Cierra3458. 👋

Apologies for any trouble. I've reported this over to our engineering team to investigate further. 

Please try disabling Badges for Pandora in your iOS Notification Settings while they continue to look into this. 

Thanks for your patience during this process! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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AlyssaPandora
Moderator
Moderator

Hey there, @Pieflyer. 👋

I completely understand how frustrating this must be. However, it sounds like you were able to update your payment information successfully.

Please try disabling Badges for Pandora in your iOS Notification Settings while they continue to look into this. 

Let me know if this helps with the notification.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

View solution in original post

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40 Replies

AlyssaPandora
Moderator
Moderator

Hey, @Rooonthecoo👋

You can find out more about the types of notifications we offer in this helpful article.

If this is a push notification, you can disable those from your iOS device. 

Please use the following steps:

  1. Open Pandora and select the Profile tab.
  2. Open the Settings gear in the upper right corner.
  3. Go to Notifications.
  4. From there, you can toggle Push Notifications ON or OFF, and update the way they appear.

++

If you still have trouble, please provide the following info:

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

If you're able to send over a screenshot, this would be helpful too. 📲

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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AKMartinez
Local Performer

I've checked and tried the possible solutions and it looks like it is suggested to turn of the badge notification for this app within iOS notifications settings.

What if we do want the push notifications and correct or accurate badge counts on the app icon?

It seems like the feature is broken and your solution is to tell people not to use the feature.  Is that correct?

AlyssaPandora
Moderator
Moderator

Hey, @AKMartinez. 👋

If you'd like to receive push notifications, please keep them enabled from your end.

Could you post a screenshot of the exact notification you're seeing?

Also, please provide the following info as I may need to report this:

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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JohnBustamante
Local Performer

I have a similar problem, I have the iPhone X I tried to upload a photo but the file size is too big. The notification is a small red circle with the number 1 in the center on the upper right of the Pandora app icon that you see before you open the app

AdamPandora
Moderator
Moderator

@JohnBustamante To resolve this, I recommend running through the troubleshooting steps listed on our help page

Let me know how it goes.

 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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JohnBustamante
Local Performer

I uninstalled Pandora and reinstalled it and it went away

AdamPandora
Moderator
Moderator

@JohnBustamante Happy to hear that.

Hope we continue to see you around the community! 😎

Adam | Community Moderator

Let's share music in the Music + Podcasts

Cierra3458
Local Performer

Same issue here. I have done everything even uninstalled then reinstalled and the notification is still there helpppp

AlyssaPandora
Moderator
Moderator

Hey, @Cierra3458. 👋

Could you send a screenshot of exactly what you're seeing and add it to your next post on this thread?

Also, would you mind providing more details about your device? 📲

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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JBrand2282
Local Performer

C080D9A4-FD45-4530-BB48-5751319C451A.png

 this is what everyone is talking about. It’s really annoying for people with OCD. 

mirandaw44
Local Performer

6FFBC2F9-16A1-48D4-9F4D-22A80D7BC740.png

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Lizzz
Local Performer

Im also having the notification issue. I have restarted my phone, uninstalled and reinstalled the app. I have an iphone 8. IOS is up-to-date. I have toggled notifications iff and on. Nothing resolves this. Help me! I agree with the OCD comment!

DustySpence
Local Performer

Yes!!!  Please patch and fix.  I’ve deleted app, reloaded, took notification and push off.  Still shows. Get rid of notification please!!!!

stef4179
Local Performer

How do I get the number “1” off of my phone app?

 

why is it there anyway?

AlyssaPandora
Moderator
Moderator

@DustySpence @Lizzz  @mirandaw44 @JBrand2282 @Cierra3458. 👋

Apologies for any trouble. I've reported this over to our engineering team to investigate further. 

Please try disabling Badges for Pandora in your iOS Notification Settings while they continue to look into this. 

Thanks for your patience during this process! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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AlyssaPandora
Moderator
Moderator

Hey, @stef4179. 👋

I moved your post over to this thread to keep the community space organized.

It sounds like you're also having trouble with the notification symbol like others on this particular thread. Our engineering team is currently investigating.

Please try disabling badges as indicated in my post here.

Thanks so much for reporting this!

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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calpolygirl2005
Local Performer

iPhone 8
Verizon
13.3.1
2002.2

 

happening for me too ! I’ve uninstalled and reinstalled the app and that didn’t work

AlyssaPandora
Moderator
Moderator

Thanks for reporting, @calpolygirl2005.

I've gone ahead and passed your specific information over to our engineering team. 

Thanks so much for your patience! 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Pieflyer
Local Performer

I have a red bubble alert that will not go away. I reached out to Pandora and they advised to go on account to access from a computer and not which I did.  I in fact did need to update my CC info but the bubble remains as if there is a notification. Just can’t seem to get it to go away. 

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