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iOS: Alarm Clock Feature Not Working

Mayflower_0403
Local Performer

I’ve been using the alarm clock feature for years. It worked just fine over the weekend, but this morning I overslept. When I got back from work I’ve tried to set the alarm again multiple times, but it just won’t go off. I get the screen showing the alarm is set, but then the set time comes around, nothing happens. I’ve tried via data, and I’ve tried being on Wi-Fi, neither worked. I didn’t see any available updates for either pandora nor iOS.  please help! 

Labels (2)
73 Replies

PFrasca
Local Performer

Alarm clock stopped working early this week. End of May. Creating a playlist in Apple Music so I have so I have something to wake me up that is palatable. 

  • iPhone 12 Pro
  • T-Mobile
  • 15.6
  • 2204.1
  • Yes, connected to power and wi-fi.

 

mod edit: merged comments

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AlyssaPandora
Moderator
Moderator

Thank you, @PFrasca. I've gone ahead and added your information to the ticket we have open for this issue. We appreciate your patience while they is being worked on. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

Snlfam
Local Performer

3 Different Devices:

#1

Device & Generation: iPhone SE gen2

-Carrier: PureTalk

-iOS version: 15.5

-Pandora version: 2204.1

-Both Wi-Fi and cellular

#2

Device & Generation: iPhone 7+

-Carrier: None

-iOS version: 15.4.1

-Pandora version: 2204.1

-Wi-Fi

#3

Device & Generation: iPhone 8

-Carrier: Verizon

-iOS version: 15.5

-Pandora version: 2204.1

-Both Wi-Fi and cellular

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Karenelise2000
Local Performer

Same issue on iPad Pro and iPhone 12

both iOS 15.5

0 Kudos

Pgeorge2
Local Performer

Problem as described above

iPhone 11pro

Verizon 

iOS 15.5

Pandora 2204.1-12-5e184c53

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AlyssaPandora
Moderator
Moderator

Hey, @Snlfam @Karenelise2000 @Pgeorge2. 👋

Thank you for posting your device details. I've added your info to the internal ticket. 

Appreciate your help and patience during this process. 🤝

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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MelIT
Local Performer

Hello, I’m having the same issue. It started middle of last week. 

Carrier: T-Mobile 

-iOS version: 15.5

-Pandora version: 2204.1

I tried reinstalling the app and checked all proper settings. The only thing I changed recently was my recent update of iOS version. 

thank you. 

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gdemo22
Local Performer

Is anyone having a problem where your pandora alarm is not going off ?

I’m having the exact same issue. Someone please post a solution.

mod edit: merged comments

AlyssaPandora
Moderator
Moderator

Pandora Update (06/08/22): Thank you so much for reporting the alarm clock issue on iOS device. Our engineering team is currently investigating. I've shared all of your reports with the team on an internal ticket.

We appreciate your patience while this is worked on. 🎧

 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

johnnymadrid
Underground
Alyssa -

This seems fairly straightforward. Everyone's issues started at the same time they upgraded to iOS 15.5. When do you expect a solution?

Thx

AlyssaPandora
Moderator
Moderator

Hi, @johnnymadrid. 👋

The latest update was just posted here. Some folks on on this thread are still on iOS 15.4.1. Rest assured, once I receive an update from our engineering team, I will share it on this thread. At this time, I do not have an ETA or timeline for a fix from them. However, I can confirm there is an internal ticket with our iOS engineers and this is being worked on.

I know this can be very frustrating. I'm sorry for the continued trouble. Thank you very much for your patience during this process. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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SimplyDani
Local Performer

I have the same issue. I noticed it wasn’t working June 4th. I have an iPhone 13 Pro Max through Verizon. IOS 15.5, Pandora version 2205.1. It doesn’t work connected to WiFi or cellular data. 

 

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sspaulebates
Local Performer

iPhone Xs

VZW

15.5 iOs

WiFi and cellular

ver 2204.1

Also

iPad Pro, WiFi only, 15.5, 2204.1

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AlyssaPandora
Moderator
Moderator

Thank you for your device details, @sspaulebates @SimplyDani.

I have added this to the internal ticket we have open. Appreciate your patience while this is being worked on. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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JoshBranJones
Opening Act

It’s ether evident that the issue is on Pandora’s end, but nevertheless:

 

  • iPhone SE (3rd gen)
  • Metro by T-Mobile
  • iOS 15.5
  • Pandora 2205.1
  • Both / Wi-Fi
  • 28E23932-B818-417E-87D3-67937E8A0BFB.png

How are things with the iOS team? Could this be fixed soon?

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AlyssaPandora
Moderator
Moderator

Hi, @JoshBranJones. 👋

Sorry to hear that you're encountering this as well.

We're aware of the issue and our engineering team is working on it. Thank you for providing your device details. I've gone ahead and added this info to the internal ticket.

Once I have an update, I will post on this thread to share with everyone. Thanks for your patience during this process. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Lunaluna
Local Performer

Hi. Any updates on Pandora alarm?

Thanks

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AlyssaPandora
Moderator
Moderator

Hi there, @Lunaluna. 👋

The latest update from 06/08/22 can be found here

Our team is still working on this and we greatly appreciate your patience during this process. We hope to have this issue resolved soon. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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guyhager
Local Performer

My Pandora alarm on my iPad has quit as well. Please fix this issue! 

This is a widespread issue that affects Pandora on Apple products. Please elevate this to resolve it!

mod edit: merged comments

Rmanning07
Local Performer

Same for me, hasn’t worked in over a week. Tested it with setting the alarm a few minutes a head of time, and nothing. Phone is plugged in, app is open. Getting frustrated