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iOS: HomePod says "The App hasn't added support"

MusicFan4523
Local Performer

All devices have been updated to the latest versions (Pandora, iOS, whatever OS runs on HomePod minis) and logged out/in. Pandora access was also removed/re-added to the HomePod mini.

This used to work about two months ago, and no longer does:

"Hey Siri, I like this song" -> which 'thumbs up' the song in Pandora ('thumbs down' when not liking the song).

Results in HomePod replying: "The App hasn't added support for that with Siri"

These do work:

"Hey Siri, skip this song"

"Hey Siri, play JoeArtist radio on Pandora"

Side note: Can an admin please change my user name. I'm sure a nephew of mine changed it at one point in a moment of idiotcracy. 

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5 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @MusicFan4523. 👋

Thanks so much for posting about this, and sorry to hear this.  I've gone ahead and enabled a trace on your account in case we need to share this with our engineering team. 

Please try out the following:

  • Check to see if there are any updates available for your HomePod and Pandora apps. Update both as necessary.
  • Restart your HomePod device.
  • Try unlinking and relinking your Pandora account.
    1. To unlink, open the Home app on your iOS device:
      • Tap the home icon at the top left of the screen
      • Tap Home Settings
      • Tap your iCloud avatar to view personal settings
      • Select Pandora and then Remove Pandora from Home
    2. To re-link, open the Pandora app on your iOS device:
      • Open the Pandora app on your iOS device.
      • Go to Profile and tap Settings.
      • Next select Connect with HomePod
      • Then tap Use in Home.

Let us know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

MusicFan4523
Local Performer

Did try these steps this morning. I still cannot thumbs down a song by saying “hey Siri I don’t like this song”. I was able to do this previously.

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GeraldPandora
Moderator
Moderator

Hi @MusicFan4523 

Thanks for reporting back and trying out those steps. I would like to report this issue to our engineers. Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Thanks for your help with this! 🤝

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

MusicFan4523
Local Performer
  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
    • iPhone 12 Pro, HomePod Mini (model: MY5G2LL/A)
  • Carrier:
    • T-Mobile, but using Frontier FiOS
  • iOS version: (Settings > General > About > Version)
    • iOS 16.1 for iPhone, and 16.1 for HomePod Mini
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
    • 2210.2
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GeraldPandora
Moderator
Moderator

Thank you @MusicFan4523 for providing those details for us. I've shared your feedback with our engineers on your behalf.

We appreciate your patience in the meantime!

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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