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RESOLVED 5/3/23: iOS: HomePod says "The App hasn't added support"

MusicFan4523
Underground

All devices have been updated to the latest versions (Pandora, iOS, whatever OS runs on HomePod minis) and logged out/in. Pandora access was also removed/re-added to the HomePod mini.

This used to work about two months ago, and no longer does:

"Hey Siri, I like this song" -> which 'thumbs up' the song in Pandora ('thumbs down' when not liking the song).

Results in HomePod replying: "The App hasn't added support for that with Siri"

These do work:

"Hey Siri, skip this song"

"Hey Siri, play JoeArtist radio on Pandora"

Side note: Can an admin please change my user name. I'm sure a nephew of mine changed it at one point in a moment of idiotcracy. 

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TannerPandora
Moderator
Moderator

Pandora Update 5/4/23

We've received confirmation that this has been resolved.

If you continue to have trouble, please create a new post. This post will be closed from further comment.

Thanks for being part of community!

 

Pandora Update 5/3/23

Hi all! Thank you for reporting your experience with Apple HomePod. We believe this issue has now been resolved.

Please try playing Pandora with your HomePod once again and let us know if you continue to have trouble.

Thanks!

 


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

View solution in original post

16 Replies

AlyssaPandora
Community Manager
Community Manager

Hi there, @MusicFan4523. 👋

Thanks so much for posting about this, and sorry to hear this.  I've gone ahead and enabled a trace on your account in case we need to share this with our engineering team. 

Please try out the following:

  • Check to see if there are any updates available for your HomePod and Pandora apps. Update both as necessary.
  • Restart your HomePod device.
  • Try unlinking and relinking your Pandora account.
    1. To unlink, open the Home app on your iOS device:
      • Tap the home icon at the top left of the screen
      • Tap Home Settings
      • Tap your iCloud avatar to view personal settings
      • Select Pandora and then Remove Pandora from Home
    2. To re-link, open the Pandora app on your iOS device:
      • Open the Pandora app on your iOS device.
      • Go to Profile and tap Settings.
      • Next select Connect with HomePod
      • Then tap Use in Home.

Let us know how it goes. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (05.20.24)

MusicFan4523
Underground

Did try these steps this morning. I still cannot thumbs down a song by saying “hey Siri I don’t like this song”. I was able to do this previously.

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GeraldPandora
Pandora Moderator - Emeritus
Pandora Moderator - Emeritus

Hi @MusicFan4523 

Thanks for reporting back and trying out those steps. I would like to report this issue to our engineers. Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Thanks for your help with this! 🤝

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

MusicFan4523
Underground
  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
    • iPhone 12 Pro, HomePod Mini (model: MY5G2LL/A)
  • Carrier:
    • T-Mobile, but using Frontier FiOS
  • iOS version: (Settings > General > About > Version)
    • iOS 16.1 for iPhone, and 16.1 for HomePod Mini
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
    • 2210.2
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GeraldPandora
Pandora Moderator - Emeritus
Pandora Moderator - Emeritus

Thank you @MusicFan4523 for providing those details for us. I've shared your feedback with our engineers on your behalf.

We appreciate your patience in the meantime!

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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cfetherling
Local Performer

Any update on this? I have the same issue.

MusicFan4523
Underground

Still no resolution. 😩

GeraldPandora
Pandora Moderator - Emeritus
Pandora Moderator - Emeritus

Hi @cfetherling sorry to hear that this issue is affecting you as well.

I would like to add your experience to an internal ticket we have open with our engineers. Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • HomePod Version :

Thanks for your help with this.

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Axleblue
Local Performer

I am having the same issue 

have you been able to resolve this ?

thank you 

AdamPandora
Community Manager
Community Manager

@Axleblue I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps:

  • Check to see if there are any updates available for your HomePod and Pandora apps. Update both as necessary.
  • Restart your HomePod device.
  • Try unlinking and relinking your Pandora account.
    1. To unlink, open the Home app on your iOS device:
      • Tap the home icon at the top left of the screen
      • Tap Home Settings
      • Tap your iCloud avatar to view personal settings
      • Select Pandora and then Remove Pandora from Home
    2. To re-link, open the Pandora app on your iOS device:
      • Open the Pandora app on your iOS device.
      • Go to Profile and tap Settings.
      • Next select Connect with HomePod
      • Then tap Use in Home.

Let us know how it goes. 

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c_lawlz
Local Performer

I have the same issue, and an extra one.

I followed all the directions listed above, but anytime I use any of the thumbs up/down commands listed here it responds "Sorry the app hasn't added support for that".

Additionally, it tells me I am out of skips. But I pay for Plus, which should give me unlimited skips.

Thumbs up/down did work many weeks ago. I'm not sure what happened.

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AdamPandora
Community Manager
Community Manager

@c_lawlz Thanks for sharing your experience with the Community.

"Sorry the app hasn't added support for that" error message:

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more:

  • Check to see if there are any updates available for your HomePod and Pandora apps. Update both as necessary.
  • Restart your HomePod device.
  • Try unlinking and relinking your Pandora account.
    1. To unlink, open the Home app on your iOS device:
      • Tap the home icon at the top left of the screen
      • Tap Home Settings
      • Tap your iCloud avatar to view personal settings
      • Select Pandora and then Remove Pandora from Home
    2. To re-link, open the Pandora app on your iOS device:
      • Open the Pandora app on your iOS device.
      • Go to Profile and tap Settings.
      • Next select Connect with HomePod
      • Then tap Use in Home.

Let us know how it goes. 

+++++++++++++++++++++++++

Skip limit with Pandora Plus:

There is no hourly or daily skip limit for Pandora Plus and Pandora Premium stations and in that sense you will receive unlimited skips.

Although the majority of the songs in our collection will be eligible to be skipped without limits, you may encounter a portion of songs that are not eligible to be skipped due to our current licensing agreements. Since we're bound by our existing license to stream many of our tracks in a radio format, this option may not be available for some tracks.

We know it can be frustrating to have to listen to a song you'd rather skip. When this happens, we suggest scrolling through your recently played tracks and selecting a song to replay. Or switch things up by tuning into a different station.

Alternatively, Pandora Premium subscribers can create custom playlists that are not subject to these licensing restrictions. Let me know if you'd like more details about this.

For more on the benefits of Pandora Premium, and to see your subscription options click here.

We are continuously working on increasing the amount of songs which can be skipped on our stations. Our intention is to provide enough music you enjoy to avoid any inconvenience around this.

Hope this helps!

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Espressomac
Local Performer

I did all that was suggested (restarting, updating, etc) but still getting the same problem of not being able to have Siri execute a thumbs down or thumbs up or "I like this".  Gives me the same "The app hasn't added support..." message.

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
    • iPhone 14 Pro, HomePod 2nd gen model MQJ73LL/A
  • Carrier:
    • AT&T for cell and AT&T for DSL/WiFi
  • iOS version: (Settings > General > About > Version)
    • iOS 16.3.1
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
    • 2302.2

This is obviously an known issue and I'd just like to know what is the best guess as to when it will get resolved.  I just upgraded to Pandora Plus and now I'm rethinking that...

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AlyssaPandora
Community Manager
Community Manager

Thanks so much for your feedback and your device details, @Espressomac. I'm sorry for any trouble this has caused. We have an open ticket with our engineering team and they are working on this issue.

Thank you for patience during this process. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (05.20.24)
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Espressomac
Local Performer

Thank you for the reply.  Tried it today and still the same message.  So I will wait for a fix.  

TannerPandora
Moderator
Moderator

Pandora Update 5/4/23

We've received confirmation that this has been resolved.

If you continue to have trouble, please create a new post. This post will be closed from further comment.

Thanks for being part of community!

 

Pandora Update 5/3/23

Hi all! Thank you for reporting your experience with Apple HomePod. We believe this issue has now been resolved.

Please try playing Pandora with your HomePod once again and let us know if you continue to have trouble.

Thanks!

 


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport