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iOS: Music is Cutting Out

Robertwilson123
Local Performer

Music is cutting out. Tried rebooting then reinstalled Pandora, same same!

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AlyssaPandora
Moderator
Moderator

Hi there, @Gertle. 👋

Sorry to hear that you're having trouble listening. I completely understand how frustrating this could be.

I've enabled a trace on your Pandora account to better understand what's happening. Could you try running through the troubleshooting steps to see if this helps with the music cutting out? 

You can find those steps here: iOS Troubleshooting

Let me know if this helps. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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9 Replies

TannerPandora
Moderator
Moderator

Hi @Robertwilson123 sorry for the trouble!

I would like to report this issue to our engineers. Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for posting to community! 🎧


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
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> > Follow us on Twitter @PandoraSupport
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Timlhunter
Underground

I am having the same issue on an iPhone 11 in wifi and cellular. 

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AlyssaPandora
Moderator
Moderator

Hey there, @Timlhunter. 👋

Sorry to hear that you're having trouble with your music cutting out on your iPhone 11 device.

  • Are you receiving any error messages when this happens?
    • If so, what exactly does it say?
  • Have you tried running through our troubleshooting steps yet?
    • If not, you can try them here.

Let me know.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Timlhunter
Underground

I don't get an error message.

I have tried the troubleshooting steps referenced.

It seems that the stream drops out then comes back and this is only something that has been happening in the last week.

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AlyssaPandora
Moderator
Moderator

@Timlhunter Thanks so much for letting me know.

Would you mind sharing the following info for your iPhone 11 device?

  • iOS version: (Go to Settings > General > About > Version)
  • Pandora version: (Go to Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Have you identified any other patterns or notable information?

Once I have more info, I can report this to our engineering team from my end.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Timlhunter
Underground

iOS version is 13.3.1

Pandora version is 2003.1

The only pattern I have noticed is that it does it on the iPhone during the day, but on my iPad it doesn't do it at all.

AlyssaPandora
Moderator
Moderator

@Timlhunter Appreciate you taking the time to send over this helpful information regarding your device. I have shared your experience with our engineering team for further review. 

Thanks for your patience while they look into this! 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Gertle
Local Performer

I am having the same problem on my iphone 11 and it's FRUSTRATING!!!!

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AlyssaPandora
Moderator
Moderator

Hi there, @Gertle. 👋

Sorry to hear that you're having trouble listening. I completely understand how frustrating this could be.

I've enabled a trace on your Pandora account to better understand what's happening. Could you try running through the troubleshooting steps to see if this helps with the music cutting out? 

You can find those steps here: iOS Troubleshooting

Let me know if this helps. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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