iOS: Music is Cutting Out

[Robertwilson123]

Music is cutting out. Tried rebooting then reinstalled Pandora, same same!

[TannerPandora]

Hi @Robertwilson123 sorry for the trouble!

I would like to report this issue to our engineers. Could you tell me more about your device?

• Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for posting to community! 🎧

[Timlhunter]

I am having the same issue on an iPhone 11 in wifi and cellular. 

[AlyssaPandora]

Hey there, @Timlhunter. 👋

Sorry to hear that you're having trouble with your music cutting out on your iPhone 11 device.

• Are you receiving any error messages when this happens?
  • If so, what exactly does it say?
• Have you tried running through our troubleshooting steps yet?
  • If not, you can try them here.

Let me know.

[Timlhunter]

I don't get an error message.

I have tried the troubleshooting steps referenced.

It seems that the stream drops out then comes back and this is only something that has been happening in the last week.

[AlyssaPandora]

@Timlhunter Thanks so much for letting me know.

Would you mind sharing the following info for your iPhone 11 device?

• iOS version: (Go to Settings > General > About > Version)
• Pandora version: (Go to Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Have you identified any other patterns or notable information?

Once I have more info, I can report this to our engineering team from my end. ✅

[Timlhunter]

iOS version is 13.3.1

Pandora version is 2003.1

The only pattern I have noticed is that it does it on the iPhone during the day, but on my iPad it doesn't do it at all.

[AlyssaPandora]

@Timlhunter Appreciate you taking the time to send over this helpful information regarding your device. I have shared your experience with our engineering team for further review. 

Thanks for your patience while they look into this! 

[Gertle]

I am having the same problem on my iphone 11 and it's FRUSTRATING!!!!

[AlyssaPandora · Accepted solution]

Hi there, @Gertle. 👋

Sorry to hear that you're having trouble listening. I completely understand how frustrating this could be.

I've enabled a trace on your Pandora account to better understand what's happening. Could you try running through the troubleshooting steps to see if this helps with the music cutting out? 

You can find those steps here: iOS Troubleshooting

Let me know if this helps. 🎧