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iOS: New Playlist Not Showing in Collection

daleslad
On the Rise

Hi, I just created a new playlist called,  " Tuesday night dance ",  this afternoon and so far tonight at 11 pm it has not showing up on my iPhone 11.

I'm getting a bit anxious as I need it for a dance class on Tuesday.   Any idea why it's not showing.

Thanks

Moderator Edit: Edited title for clarity

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1 Solution

Accepted Solutions

daleslad
On the Rise

Hi Adam,   thanks for the suggestions but I didn't want to delete my Pandora app and reload it again.   I've tried it before and it takes too long  to get everything  back to the way it was.

Instead I just transferred the music from  the bad playlist  and moved the music to a playlist that was already on  my iphone.   It worked out ok,  I then  deleted the bad playlist that wouldn't transfer.   

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10 Replies

AdamPandora
Moderator
Moderator

@daleslad To clarify, is that the only playlist that is missing from your collection on your iPhone?

I see it when launching your account on a computer:

Screen Shot 2022-05-16 at 5.18.55 AM.png

Or are all of your playlists missing on your phone?

Also, please send me a screenshot of what you're seeing.

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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daleslad
On the Rise

Hi Adam,  thanks for the quick response.

Yes it is the only playlist missing from my collection on my iphone.
Could you tell me just what it is that you want me to send a screenshot of.
I have to scroll through my list of Playlists in order to see that it is missing.  
 
I did delete two of my old playlists last night while I was on my computer and 
 my iphone showed  almost immediately that they had been deleted
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AdamPandora
Moderator
Moderator

No worries about the screenshot, @daleslad.

I moved your post over to the iOS space since this issue sounds specific to your phone.

I recommend running through the following troubleshooting steps: Troubleshooting for iOS Devices

Let me know if this helps.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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daleslad
On the Rise

Hi Adam,   thanks for the suggestions but I didn't want to delete my Pandora app and reload it again.   I've tried it before and it takes too long  to get everything  back to the way it was.

Instead I just transferred the music from  the bad playlist  and moved the music to a playlist that was already on  my iphone.   It worked out ok,  I then  deleted the bad playlist that wouldn't transfer.   

tanzbaum
Underground

“Summer 2022” playlist, please. 

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AdamPandora
Moderator
Moderator

@tanzbaum I'm showing that playlist is still in your collection:

Screen Shot 2022-06-11 at 4.26.32 AM.png

Can you please send me a screenshot of what you're seeing on your end?

Thanks for the help!

Adam | Community Moderator

Let's share music in the Music + Podcasts

tanzbaum
Underground

9EFD95BE-8896-4260-8455-A844607AE583.jpeg

Mayor,

Thank you for your reply and inquiry. 

Have confirmed “Summer 2022” has not transitioned Beyond; lives on via laptop 🙌🏼 .  Deleted Pandora on iOS, reinstalled: still no “Summer 2022 (ref: attachment). 

Please help bring jams to Street. 

Warmly,

tanzbaum

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AdamPandora
Moderator
Moderator

@tanzbaum I moved your post over to the iOS space since this issue appears to be specific to your phone.

I would like to report this issue to our engineers. Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
     

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for your help with this.

Adam | Community Moderator

Let's share music in the Music + Podcasts

tanzbaum
Underground

TY @AdamPandora appreciate your concern and action. 

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AdamPandora
Moderator
Moderator

No problem at all, @tanzbaum.

When you have the chance, could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
     

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks again for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos