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iOS: Offline Downloads Disappeared after 2207.2

KentuckyHill
Local Performer

This happens to me all the time. I do not sign out & it gets on cellular within the time frame you suggest. I have an iphone 13, the latest update of both IOS & pandora. This seems to an ongoing problem for other users. 

 

 

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8 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @KentuckyHill. 👋

I moved your post over to a separate thread since you're using a newer version of the Pandora app.

Yes, you can listen to your offline stations as long you'd like. However, it's important to re-establish a connection with Pandora via a Wi-Fi or mobile network every 30 days so we can re-authorize access. This connection will also help us update your stations and record your thumb feedback to improve them. If you remain in Offline Mode for 30 days or more your offline stations will be removed automatically.

Based on your initial message, it sounds like your issue doesn't fall under any of those categories. 

++

A new Pandora app version was just released (version 2207.2). I'd like to ensure that you're on this version. 

Could you confirm your exact device details? I'd like to add this to an internal ticket we have open with our engineers:

  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for your help with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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fluberoni
Local Performer

The same thing has happened randomly to me more times than I can count. I have the latest versions of both IOS and Pandora, but I am constantly having to redownload music.  It is incredibly frustrating,

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AdamPandora
Moderator
Moderator

@fluberoni As long as you aren't signing out of the app, and then signing back in, your downloads should remain in your collection.

Is it possible that this might be occurring because there is not enough storage on your device?

Pandora will never use the last 500MB of storage, so we will only download as many stations as we can before we hit that limit.

If it doesn't appear to be storage related, I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.

If you continue to have trouble, check the download icon for the content you are attempting to download. The two rotating arrows indicate that the content is still in the download process and the highlighted downward pointing arrow means the content has successfully downloaded.

If the icon is not highlighted, try downloading the content again and keep the app in the foreground while the offline music downloads. Keep in mind that stations and large playlists take a longer time to download.

Lastly, if you are having trouble downloading stations, try downloading a single track for offline listening to see if that works.

I hope this helps. Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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wesb1960
Local Performer

Help...why did all my stations and artist disappear from my download off line list....had lots.....now all gone??

 

So I have tried re downloading...nothing works...just sits there...(Iphone)....I can download one track...but not stations, or lists.....have great wifi, have logged out and in more then 3 different times, no other devices on....why am I paying for premium if it wont work?   would like a solution...

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AlyssaPandora
Moderator
Moderator

Hey there, @wesb1960. 👋

Sorry to hear that you're having trouble with your offline tunes. I understand how frustrating this can be.

Your offline collection will be removed if you uninstall or sign out of the Pandora app, or if you are unable to re-establish a connection with Pandora via a Wi-Fi or mobile network within 30 days.

Or, is it possible that this might be occurring because there is not enough storage on your device?

Pandora will never use the last 500MB of storage, so we will only download as many stations as we can before we hit that limit.

  • If it doesn't appear to be storage related, I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.
  • If you continue to have trouble, check the download icon for the content you are attempting to download. The two rotating arrows indicate that the content is still in the download process and the highlighted downward pointing arrow means the content has successfully downloaded.
  • If the icon is not highlighted, try downloading the content again and keep the app in the foreground while the offline music downloads. Keep in mind that stations and large playlists take a longer time to download.

Lastly, if you are having trouble downloading stations, try downloading a single track for offline listening to see if that works.

I hope this helps. Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Gansam91
Local Performer

Does anyone else just randomly loose there downloaded stations?every time I go to put on my off light it’s a gamble weather there station are there or not

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AdamPandora
Moderator
Moderator

@Gansam91 I moved your post over to this existing thread: iOS: Offline Downloads Disappeared after 2207.2

As long as you aren't signing out of the app, and then signing back in, your downloads should remain in your collection.

Is it possible that this might be occurring because there is not enough storage on your device?

Pandora will never use the last 500MB of storage, so we will only download as many stations as we can before we hit that limit.

If it doesn't appear to be storage related, I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.

If you continue to have trouble, check the download icon for the content you are attempting to download. The two rotating arrows indicate that the content is still in the download process and the highlighted downward pointing arrow means the content has successfully downloaded.

If the icon is not highlighted, try downloading the content again and keep the app in the foreground while the offline music downloads. Keep in mind that stations and large playlists take a longer time to download.

Lastly, if you are having trouble downloading stations, try downloading a single track for offline listening to see if that works.

I hope this helps. Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Joshboni86
Local Performer

I have the same issue and it is getting incredibly annoying. I keep probably 2 dozen offline stations and they get reset all the time and I have to redownload. I see the mods in here posting the same worthless canned response to everyone asking the question… clearly they do not care. 

As far as I understand, they don’t want you to keep the music after canceling a subscription and so they have a 30 day timer that resets all downloads to make sure people aren’t stealing music. Personally, this feature has gotten too annoying for me to handle and I will be ending my subscription and moving over to Amazon music or another less annoying service.  Most of my listening is offline since I don’t have service. Just sat on an 8hr flight with no music because of this and am highly annoyed. 

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