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iOS: Pandora Randomly Starts Playing

Sefi
Underground

iPhone 11 Pro

iOs version 14.1 

Pandora app version 2010.1

Pandora will randomly start playing with out prompting. Latest occurrence was last night at 2am when I was sound asleep. 😡 So no, I didn't accidentally touch the phone or my Apple Watch to hit play. 



Labels (1)
28 Replies

AlyssaPandora
Moderator
Moderator

Hi, @ANK. 👋

This information is helpful to pass along to our engineering team. Thank you for posting your device details. Sorry to hear that you're having trouble with this.

Looks like you uninstalled / reinstalled the Pandora app today. After performing those steps, are you still experiencing this issue?

Let me know, and I can share this with our engineering team. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

ANK
Local Performer

Hi @AlyssaPandora,

Unfortunately, I have no way of knowing if uninstalling and reinstalling the app has fixed the issue. It’s been less than 24 hours and the issue hasn’t occurred since, but that’s no guarantee it’s fixed. Because it seems to occur randomly, I don’t know how to reproduce the conditions that caused the issue in the first place.

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AlyssaPandora
Moderator
Moderator

Thanks for the follow up, @ANK. I completely understand. 

In the meantime, I've gone ahead and shared your report with our engineering team on an internal ticket. If it happens again, please let me know so I can add this information to the ticket. Hopefully, uninstalling / reinstalling will help resolve the issue. 

Appreciate you taking the time to report this issue and provide your device info. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

maxxmilo
Underground

Hi, this same issue just happened to us last night. Once around 11:30pm and again at around 12:30am. Super annoying and frustrating. My bf noticed that the screen on my Apple Watch on the nightstand flashed before this happened, and I had definitely been messing around with Pandora on my Apple Watch earlier that day. Also, the music seemed to begin blaring 10-15 minutes after my watch was plugged in on its charging cable on the nightstand. When the Pandora app started playing music from my phone, the app was closed on my phone but still apparently on (but paused) on my watch. I closed the Pandora app on the watch and that seemed to help. This is still extremely frustrating and strange behavior - if the Pandora app is paused on my watch, it should stay paused. Any help would be appreciated. Thank you!

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AdamPandora
Moderator
Moderator

@maxxmilo Nice to see you around the Community.

Please try running through the following troubleshooting steps for both your phone and Apple Watch: 

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

maxxmilo
Underground

Hi Adam, thanks for your reply. Unfortunately these troubleshooting steps are too broad to know if it fixed anything. The only thing that stopped the music from playing was closing the Pandora app out completely on the Apple Watch. It would be nice if this was not necessary, as the music was paused at that time.

AlyssaPandora
Moderator
Moderator

Thanks for the follow up, @maxxmilo. If the issue continues, could you provide additional information for us to share with our engineering team?

  • Model of your iPhone and Apple Watch devices: 
  • What version your Apple Watch is on (Settings > General > About😞 

Let us know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

Br22ke
Local Performer

This just happened to me!! Holy terrifying. Woke me up from a sound sleep. No provocation. So weird. Apps UTD. Going to try the other recommended steps next. 

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AlyssaPandora
Moderator
Moderator

Hey there, @Br22ke. 👋

Sorry to hear that this happened.

I would definitely recommend running through these steps: iOS Troubleshooting

If the issue persists, I would like to report this issue to our engineers. Could you tell me more about your device?

  • Device & Generation: 
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

Hope this helps. Let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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