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iOS: Pandora Stops When Using Other Apps

Tracy27
Local Performer

My pandora stops when I use other apps. This didn't used to happen and is now happening on my iPhone and iPads. I tried uninstalling and reinstalling Pandora, and it didn't fix the problem. And also it randomly pauses...thoughts? Any solutions?

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34 Replies

kealahill
Local Performer

This did not work for me. I will be going to Spotify for my whole family if they can't fix this. It closes for me when I open FB... this is a real annoyance for a paid app for 5 people. 

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AlyssaPandora
Moderator
Moderator

Hi there, @kealahill. 👋

I completely understand your frustration. 

Something to keep in mind, the sound settings of each app are set by the needs of the app and cannot be altered. So, if you are playing a game or using an app that requires sound, the audio from Pandora may pause. It's not possible for us to override the sound settings, or any other functions of another app. In the meantime, it sounds like you've been able to use FB in the past and this is a recent issue.

I've taken a look at your Pandora account, and I do see that you uninstalled / reinstalled the Pandora app today. Would you mind sharing the following details so I can report this to our engineering team?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for your help with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Bdickovick
Local Performer

Go to Facebook setting. SOUND. -switch to videos in feed with sound setting ONLY!

Yagwit
Local Performer

Should Pandora stop when going to background? The app remains on, but music stops. Is this an update or should it continue to play while I text? Thanks 

 
 

 

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AlyssaPandora
Moderator
Moderator

Hi there, @Yagwit. 👋

I moved your post over to this existing thread to keep the community space organized: iOS: Pandora Stops When Using Other Apps

The sound settings of each app are set by the needs of the app and cannot be altered. So, if you are playing a game or using an app that requires sound, the audio from Pandora may pause. It's not possible for us to override the sound settings, or any other functions of another app.

If this is a new issue, I would recommend running through these steps while I have a trace enabled on your Pandora account: iOS Troubleshooting

Feel free to let me know if this helps! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

amgdixon
Local Performer

Hello, I have the same issue with Pandora quitting while using other (non-sound) apps. I listen to pandora while cooking, so using a recipe app in my case. My details: IPhone 13 Pro, ATT, on wifi, iOS 15.0.2, Pandora version 2108.1.1. Occurs with Bluetooth  on and off. I followed the iOS troubleshooting steps and it seemed to work at first but within 2 minutes it reverted back to quitting while using another (non-sound) app. 

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AlyssaPandora
Moderator
Moderator

Hi, @amgdixon. 👋

Thanks for trying out the troubleshooting, and for letting us know about your experience. Sorry for any inconvenience this has caused. I enjoy listening to music while cooking, so I understand how frustrating this can be.

I've shared your feedback and device details with our engineering team so they can investigate further. 

We appreciate your patience during this process. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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SunasPhone
Local Performer

The same thing happens to me lol, I really hope this will be fixed cause first Spotify stopped working now Pandora? Like I listen to music 24/7

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AlyssaPandora
Moderator
Moderator

Hey, @SunasPhone. 👋

Sorry to hear that you're having trouble with this.

Please check out my post here regarding this issue.

If the issue persists, could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you noticed any error messages? If so, what exactly does it say?

Let me know how the troubleshooting steps work for you. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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sk3wilson
Local Performer

I found a resolution as I was experiencing similar issues that started with a recent iOS update.  I turned off Voice Control.  Settings > Accessibility > Vision + Physical and Motor Sections. 

The Voice Control under the Physical and Motor section was the ultimate fix for me. Whenever a text would come in, Pandora would stop playing, even if I didn't lift the phone up to view it.

Phone Specifications:

iPhone 11

Software Version 15.1

Pandora Version: 2110.1.1

AlyssaPandora
Moderator
Moderator

Thank you for sharing that helpful tip, @sk3wilson

I'm sure this will help other listeners experiencing a similar issue. 👍

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Fleshwound19
Local Performer

First problem with this issue is iOS and apple in general. Really made a big mistake going back to apple. Extremely regrettable. Just left Samsung and had zero issues with this problem as long as I muted what was trying to play on fb or other apps. This is some total bull **ahem** and wish I wasn’t so dumb as to go back to this apple junk. I stream music and cruise other apps all the time and now I am miserable dealing with this bs

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AlyssaPandora
Moderator
Moderator

Hey there, @Fleshwound19. 👋

Thanks for posting about this, and sorry to hear that you're having trouble. I've enabled a trace on your Pandora account in case we need to share this with our engineering team.

Please check out my post here regarding this issue as the troubleshooting steps may help.

If the issue persists, could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you noticed any error messages? If so, what exactly does it say?

Let me know how it goes, and thanks for your help with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Prettynica02
Local Performer

But why did it start happening just now??? I’ve been using pandora for YEARS and this just started happening

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AlyssaPandora
Moderator
Moderator

Hey, @Prettynica02. 👋

Sorry for any trouble this has caused. Please check out my post here regarding this issue as the troubleshooting steps may help. You can also find the troubleshooting steps here: iOS Troubleshooting 

If the issue persists, could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you noticed any error messages? If so, what exactly does it say?

Let me know, and I can follow up with you. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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