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iOS: Stops When Screen Locked / App Backgrounded

Mosamom
Local Performer

I have an iPhone and am having this issue. I never had a problem before and had stopped using the pandora app on my phone until after the 15 update. Since then whenever the phone is locked or in my pocket it stops playing on my headphones 

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3 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @Mosamom. 👋

To keep the community space organized, I moved your post over to the iOS section. In the meantime, I've enabled a trace on your Pandora account to better understand what's happening, and in case we need to share this with our engineers.

While the trace is enabled, could you please try out the following steps?

You can find them here: iOS Troubleshooting

If the issue persists after running through those steps, could you share more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?

Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Mosamom
Local Performer
Hi, thank you for the guide. I did uninstall and reinstall the app as well as power cycle the phone before and after. I’m finding that when I pause the music from the Lock Screen and then press play to resume, the music count continues but no sound is heard. I have to stop/pause and play again for the music to be heard. This is happening with and without headphones.
It does appear that, for now, then music no longer stops when locking the screen and putting it in my purse/pocket, but I will continue to test it since I just did the troubleshooting steps.

Thank you

AlyssaPandora
Moderator
Moderator

Thanks for letting me know, @Mosamom

If the issue continues, please send over the requested device info from my post here.

I can report it to our engineering team on your behalf. Appreciate your help with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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