Hi @Zoes_questions ,  To check the iOS version please go to your phone Settings > General > About > Version. Please let us know how it goes when you try the steps from the accepted solution. ... View more

Hi @Dr8dollars , Thanks for replying. Can you tell me more about the Wi-Fi ? Who's your work's Wi-Fi provider? Can you please share me a screenshot of the page or part where you introduce the password for the Wi-Fi?  (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) ... View more

That's true @RagnerTheHiker  , Baby Shark is definitely a sticky song . My sister has a toddler and he loves that song so yeah, I totally understand 🦈😅. __ @Yaymymusic123 I think that you may be referring to the song Shower by Becky G. I had this song stuck in my head for a few weeks some time ago so I remembered the lyrics ___ And for me, I don't usually have a song stuck on my head, but a few on rotation playing in my head. I would say this would be the ones that have been there lately: Monster Mash by Bobby "Boris" Pickett & The Crypt-Kickers Low (feat. T-Pain) by Flo Rida  Itty Bitty  by Ashnikko Rasputin by Boney M.  Virtual Diva by Don Omar What Was I Made For? by Billie Eillish ... View more

Hi @registeringonly , welcome to the Pandora community! Sorry fo the delayed response. When media keys only function while an app is directly on the foreground, it usually means another app has taken priority over the global media controls. To see if this may be the situation or if there might be something else, can you please provide a bit more details about what's happening and your setup?  What other applications or browser tabs are typically open when this occurs? Do the keys work in the background after fully closing those other programs and relaunching Pandora? Looking forward to your update so we can help narrow this down! ... View more

Hi @Trichardson86, @dougvance , @Melly0918 @QueenBee2016 ! Welcome to the Pandora community! We are happy to have new faces here. Please feel free to explore our different spaces and share your ideas, thoughts, and music! __ @Trichardson86 , are you having trouble with Pandora or do you want to know more about the Community? If it is the first case please let me know, I'll be happy to assist you or point you into the correct direction. If it is the second case, feel free to explore our FAQ's and the Community Guidelines for more information. __ See you all around! ... View more

Hi @Dr8dollars , welcome to the Pandora community! Sorry to hear that you are having issues listening while at your work. Can you tell me more about this?  Are you connecting through your work's Wi-Fi? Do you use any security measures there like a VPN or Proxy? What happens when you open Pandora? Is there an error message? If yes, what exactly does it say? Let me know! ... View more

Hey @MrDad205 , welcome to the Pandora community! Sorry for the trouble listening through your Air Pod. Can you tell me a bit more about your device? What is the make and model? What happens when you open Pandora? Is there an error message (if yes, what exactly does it say)? Are you using AirPlay to cast from your phone to the AirPod? Let me know. ... View more

Hi @John0220 , Thanks for writing in. Please check the steps described on this link.  Here you can check the ways to disable the adblock and allow Pandora within it. ... View more

Hi @kebmnan289 ,  Thanks for writing in. Sorry to hear about the trouble you've had with the album art and . I'm happy to take a look at it. Are you still having trouble with this? Can you tell me more about what's happening? Does this happen ony on your computer or on another device too? Are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Is there an error message? If yes, what exactly does it say? If not, tell me exactly what you see when you go to https://www.pandora.com Can you send a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.) (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) ... View more

Hi @rimrocksky  I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

Hi @zeph-byrne, welcome to the Pandora community! Thanks for posting about this. Sorry to hear your having issues when trying to listen through Bluetooth.  Can you tell me more about this? Do you also have this issue when listening directly on your phone? Or, only with the Bluetooth connection? In the meantime, let's try re-pairing the Bluetooth connection between your device and the phone. To remove the pairing, please go into the Bluetooth settings menu on your phone, find the appropriate connection, and select "Forget this device." Once you've done so, refer to the owner's manual for your device for how to reconnect to your phone. Let me know how it goes. ... View more

Hello everyone! Welcome to the Pandora community! If you are new here, I invite you to check our Community Guidelines and our FAQ, this to make the Community a safe and welcoming space for everyone and so you can get acquainted with all the functions and options here. Please feel free to explore our different spaces and post about the music and artist you love, I'm sure you'll find kindred musical spirits! Also, if you have any, let us know if you have any question or suggestions for Pandora, we are always happy to help. __ @Mylee_26 Just as @RagnerTheHiker mentioned, when you reply to a post, you should see a text box along with a menu to add fromat, emojis and pictures on the top part of the box. There you should see a button with a camera:  .  This can be used to add pictures to your post. Another way is to copy-paste the image you want to insert on the text box directly. Please let us know if you have any questions!   ... View more

Hi @Mariahdawn1828 , I'd be happy to help with any questions you have, but I will need additional information to do so. Could you explain what's happening in more detail? The more information you can provide, the better I can help. ... View more

Hi @rlcarlton , thanks for clarifying. I'm glad to hear that the duplicates were removed. I must say, when checked your account I wasn't able to see the duplicated content so there was likely a glitch that was automatically solved. Please let me know if you have any further issues with this. ... View more

Ok, thanks for sharing this @dgerety . I'm glad to hear it is working now. Please let us know if you need help with anything else! ... View more

Hi @rlcarlton, welcome to the Pandora community! Could you share a screenshot of what you're seeing? To take a screenshot on your iPhone, press the Side button and the Volume Up button at the same time, then quickly release both buttons. The screenshot will be saved to your Photos app.  Please note that you won't be able to attach images via email, you will need to open this Community link in a web browser in order to provide attachments. Thanks for your help with this! ... View more

Hi @genepizzolo , welcome to the Pandora community! Sorry to hear about the trouble.  Could you explain what's happening in more detail? The more information you can provide, the better I can help. When this issue occurs:  Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening? Are you connected to Wi-Fi or cellular data? If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off? Are you using a Bluetooth connection? Additionally, please provide both your iOS and Pandora app versions: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Let me know! ... View more

Hi @emanuscript79 , Thanks for posting and for sharing your suggestion! I’ve passed along your suggestion to also add the option to queue on your computer, not only on the phone. We appreciate you taking the time to share your idea. Feedback like yours helps us understand which features matter most to our listeners. ... View more