MariaPandora
Moderator
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Hi @TheTruthHurts , welcome to the Pandora Community! I moved your post to the My Collection space as it looks like you are having issues with your stations. To help get everything back on track, first I recommend checking out the accepted solution to this thread: Tips for better stations. If that does not resolve your issue, I'm happy to look into this for you, but I'll need a bit more information first. Can you write me back with the following?
The name of the station where this occurred.
The name(s) of the artist(s).
The title(s) of the track(s).
Were you able to give the track(s) a Thumbs down?
Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?
Let me know!
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This started fairly recently, within the last 2 weeks. And it is only happening on my Samsung Smart TV. I will put on Pandora to a channel I want to listen to and when the song gets to about a minute to a minute 30 it skips to the next song. There is no error message there is nothing just skipping to the next song. It is incredibly irritating. I am located in the Sacramento area. I have wired DirecTV. when I use Pandora on my Android phone there is not a problem and all channels play without issue. It is through the DirecTV app that this is happening. I see that this has been an issue several times in the past through pandora. It would be lovely if you could fix this glitch.
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Greetings, all! I'm Eric Dinwiddie, AKA Eric Din, from Berkeley, Skalifornia 😎 I have extremely eclectic listening tastes -- my genre-map is all over the map, you might say! At this precise moment I'm listening to Messy by Lola Young, an amazing track which I just recently added to my Din's Pandora Picks playlist. One thing I love about Pandora is that I can hop from a curated playlist into an Artist or Song station at any turn, allowing for infinite music-discovery rabbit holes. And like many a music-lover I love to share when something exciting pops up on my radar, so I expect I'll be dropping some Pandora links here along the way, and enjoying some of yours as well. Meanwhile I'm glad to join here and share my aforementioned playlist, and this blog post about it here. Cheers, all, thanks for welcoming me, and happy listening! 🎸❤️
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Hi @KBBB , thanks for posting! Can you tell me a bit more about this?
Are you pausing the app and closing it before locking your screen, or are you just pausing the app before locking the screen?
Can you tell me the make and model of your phone?
Can you please share me a screenshot of what you are seeing?
Let me know!
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Well that fully makes my day! Thanks, Maria. And yes, there are rabbit holes in these rabbit holes 😊
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Hi @AngelaMCmusic ! Hope the transition with the new company goes smoothly and that you can get the dates soon! I'm also glad to hear you finally got your Disturbed stuff! The Sicknesss in an excellent album. Although I have to admit that when it was released I was like naah, but it was my pre-adolescence phase where I would do and like all the opposite things that my sister liked... And I felt like such a "rebel". 🤣 Didn't know it was his birthday tomorrow!! He has a great voice.
Thanks for sharing!
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Hi @Cow2 , thanks for sharing! Is this the song you are talking about? Some Days by Upchurch
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Hi @squidwink , thanks for your post and welcome to the Pandora Community! We are always happy to clarify any questions you may have about Pandora. First, I want to note that Pandora works a bit different to other music streaming apps as it is mainly focused on music discovery, so it has been designed to introduce you to new music based on the songs you already know and love. So, with that in mind, I would like to explain you the difference between Stations and Playlists. Stations are created based on a chosen song or artist and are intended to work as personalized and adaptable radio-like stations that will show you songs inspired on the song/artist you used to create a station. Stations are also guided by thumb feedback or added seeds and will evolve considering the feedback given, so while listening to a station you can thumb up or down songs from the Now Playing screen to help us learn what to play next. Playlists, on the other hand, are created by listener's choice. This means you can add only the songs you want to hear, and sequence the playlist yourself. So the main difference between these two is that Stations automatically generated and edited based on your feedback and are intended for you to discover new music and not worry about what to play next, while Playlists are predefined list of songs you may already know and that can be edited but, in general, you already know the playlist content. Now rewinding a little bit, Pandora's main intention is for you to discover new music, so you can create and listen to stations almost without any type of restrictions, but Playlist are an extra feature that, given the music permissions and royalties required, is only available for Premium subscribers. You can check our Pandora Subscriptions FAQ to learn about the differences between our Ad-supported service, and our subscriptions: Pandora Plus and Pandora Premium. I also wanted to note that as a Free (or Plus) listener you can temporarily unblock Premium-only features, like playlists and on-demand listening, by starting a Premium access session. You will be prompted watch an ad to unlock Premium access if you:
Click a link shared through Pandora emails, social posts, push notifications, or messages from our ad partners
Search our for a song, playlist or album, and click play.
So, when you mention that you are able to listen without issues and minimal ads you may be listening stations but when you mention that it refuses to play and invites you to watch an ad instead, you may be trying to listen to a playlist, album or an on-demand song. Upgrading to Premium or accepting a Premium session is completely optional; so you can close the ad and a station will be created for you to listen to instead. Considering this, it also sounds like you may be rejecting our prompts to start a Premium access session, so it ends up creating a brand new station instead of playing the content you want. For more information on how Pandora Premium Sessions work, you can view this article. Hope this helps clarify.
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Hi @Klbishop611. I moved your post over to the Other Devices space since this issue sounds specific to your Alexa device and the other space is specific for issues when streaming through our website. Can you tell me more about your Alexa and about what's happening?
What's the model of your Alexa? Also is it on only one device or are there multiple Alexa devices at the same time with the same issue?
When it resumes does it skips to the next song or just a few seconds after within the same song?
Do you receive an error message?
In the meantime, if you haven't, please try running through the following troubleshooting steps:
Check to see if there are any updates available for your Alexa and Pandora apps. Update both as necessary.
Restart your Alexa device by unplugging the power source and plugging it back in.
Try unlinking and relinking your Pandora account via the Alexa app.
Let me know if this helps.
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@Listener001 absolutely dear friend, I will even post you're favorite if you tell me what your favorite song is. I'll be waiting for your reply. Take care and GOD bless.
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@Listener001 people love music, and people are very interested in what music means to the artists behind the songs they create. If you create a topic, something that most people are interested in, you can generate a lot of interest. Have a blessed day friend, take care and GOD bless.
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@fmstore I have sent the receipt to you once more via email.
I recommend checking your junk/spam folder to ensure our messages aren't getting filtered out.
If you still aren't seeing it on your end, please contact our support team directly for further assistance here.
Thanks for being a part of the community!
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@Bufordw Welcome to Community! I'm glad to hear it's working now. If it happens again, please feel free to write us back and we'll be happy to help. Happy listening! 🎧
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@dajosi3 Welcome to Community! If you haven't already, let's try the following troubleshooting steps: Safari Troubleshooting If you're still having troubles, please let us know.
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@alyoob Sorry to hear that those steps didn't work. I've gone ahead and passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details. Thanks for your patience in the meantime!
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@JC71 I do see you have an open case with our support team regarding this issue.
They will be contacting you privately via email again to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
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