@Jefflmck I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more. This issue is usually specific to the network you're using to access Pandora, so let's start by rebooting your modem and router. If you're still having the same problem, then please try the following steps: Check to see if there are any updates available for your Alexa and Pandora apps. Update both as necessary. Restart your Alexa device by unplugging the power source and plugging it back in. Try unlinking and relinking your Pandora account via the Alexa app. Let me know if this helps. ... View more

@kstilson4304 Can you please send us a screenshot of the error message you're seeing? (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with us on this. 🤝 ... View more

@KBug Could you tell me a bit more about what is happening? What exactly do you mean when you say the station cuts out? Does it randomly pause on its own? Also, when you say you go back the song changes, what are you coming back from? Are you leaving the app, and then when you come back to it, your station skips to a new song? Lastly, are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@Dkr I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

Right in time for the weekend!  ... View more

@bkenn0004 This likely means your subscription was originally purchased on a different Apple account than the one you are currently logged in with on your iOS device. Unfortunately, we can't manage this directly on our end as we don't have access to the Apple billing system.   You'll need to contact the Apple support team for further assistance.    Hope this helps! ... View more

@Linkbasket3b I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@JeffL71 Manually adding a track to a stations corresponding My Thumbs Up playlist will not add the track to the Thumbs Up list on the station itself. However, if you thumb up a track on the station itself, it will add to both the stations Thumbs Up list, as well as it's corresponding My Thumbs Up playlist. Hope this helps clarify.  ... View more

@Lae Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@moosesharkrhino I've added your feedback to the ticket we have open with the engineers who are looking into this. Thanks for your patience in the meantime! ... View more

Thanks for following up, @aturner273. I've escalated your report over to our engineering team so they can further investigate. Thanks for your patience in the meantime! ... View more

@alvaradorancher To clarify, did you need help removing an artist you added as variety to one of your stations? If so, please send me: the name of the artist you want to remove the name of the station you want them removed as variety from Let me know. ... View more

Thanks for following up, @Misskelz. You should be prompted to watch an ad to initiate a free session of Pandora Premium after tapping on the play button. To clarify, does an ad still play after tapping on the play button, or does nothing happen at all? Additionally, are able to search and play any song on demand at all? For example, what happens if you tap on that first track in your My Thumbs Up playlist (by Bryce Vine), and then try and tap on the play button? Let me know. ... View more

@LewisState I moved your post over to the Desktop space. I've passed your feedback along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details. Thanks for your patience in the meantime! ... View more

@Shugar Could you confirm that you are logged into your upgraded account on your device? Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account. If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing? Is it for a specific brand or artist? Are you hearing them while listening to podcasts? Let me know. ... View more

@Shelley1013 I moved your post over to the iOS space. I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for iOS Devices Please let me know if you are still unable to view your collection after running through those steps again. ... View more

@tomnoto I've gone ahead and removed your Onkyo connection from your Pandora account. When this takes affect, you should be automatically logged out. Please be patient as this may not happen immediately. If this does not resolve the issue, can you please send me a picture of the error message you're seeing? (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with me on this. 🤝 ... View more

@Tiavon Your account was created on 11/28/2011. 🎉 ... View more