I went ahead and escalated this over to our curation team, @RunoftheMill. Thanks for reporting! ... View more

Thank you for sharing your experience with us, @Wakirkleu. I have escalated this over to the engineers who are looking into this issue. Thanks for all your patience in the meantime as they work to find a fix. 🛠 ... View more

Always happy to help, @Te3066. 😁 Thanks for being a part of the Community! ... View more

@pattyb00p It looks like you've added one account to your Premium Family plan so far. My guess is your daughter has multiple accounts registered with Pandora, and isn't signed into the account you added to your plan on her device. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@Te3066 I see what the issue with this is. It looks like you have created two separate stations based off of the same track: The second station showing above appears to be the correct station - that one was collected back in May 2014, and looks to have a lot more thumb ratings on it. I recommend deleting that first station above it to avoid any future confusion. Let me know if you run into any issues removing that station. Hope this helps! ... View more

@Edwinb19 To clarify, are you having trouble upgrading to Pandora Premium? If so, are any error messages popping up when you attempt to follow the instructions provided here: Billed by Apple - Switch from Plus to Premium Let me know. ... View more

@Edwinb19 I moved your post over to this existing thread: Why is Pandora Plus not allowing unlimited skips? To clarify, it looks like you are currently upgraded to Pandora Plus through Apple - not Pandora Premium. Check out the accepted solution to this thread for more information around unlimited skips with Pandora Plus. In regards to listening to music on demand, you will need to upgrade to Pandora Premium to do that. If you'd like to upgrade to Pandora Premium through Apple, check out this thread: Billed by Apple - Switch from Plus to Premium Hope this helps! ... View more

@Ssaen_Nails Thanks for writing back and sharing your feedback about the timeout policy. We actively test various approaches to better gauge whether or not we're playing to an empty room. While Pandora Premium subscribers benefit from our longest period of uninterrupted listening, the only way to eliminate timeouts completely is by subscribing to Pandora for Business. This option is not an ideal solution for home use, as it involves a higher subscription fee that includes music licensing costs and must be played through special equipment. If that still interests you, you can get more information about Pandora for Business through our partners at Mood Media. For now, we've passed your thoughts along to our product team. We will keep them in mind as we re-evaluate the timeout policy. Thanks again for writing! ... View more

@Msbsue Can you please send me a screenshot of the next ad that plays for this podcast? Thanks for working with me on this. 🤝 ... View more

Thanks for the introduction, @Atmo_Spherick. 👋🏽 Feel free to share your curated playlists with the Community here when the time comes: Playlist Swap Looking forward to checking those out! ... View more

@elmorecollins Yes - Pandora accounts follow the email address, not the device. You can sign into the same Pandora account on any computer or supported device (including your TV and Android phone), as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts. Hope this helps! ... View more

@Rubeus To clarify, do you add the studio version of specific tracks to one of your customized playlists, and then notice that they are eventually replaced with a live version? If so, can you please do me a favor and send me a screenshot of the live versions of these tracks that are currently showing in your playlist? Thanks for working with me on this. ... View more

@AIR_HOZA @AjSuki I moved this thread into the iOS space since this issue sounds specific to your iPhones. I've enabled a trace on your accounts to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for iOS Devices If you continue to run into issues with this, I would like to report your experience to our engineers. Could you tell me more about your device? Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)   Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Let me know what you find out. ... View more

@Chris_04 I am going to have someone from our support team reach out to you privately via email to further assist with this. Please keep an eye out for their message. 📬 ... View more