About AdamPandora

AdamPandora · ‎07-21-2021

@Mythman80- That appears to be a separate issue. I've gone ahead and moved this message over to this thread: 07/20/21: Songs suddenly disappeared from larger playlists Please keep an eye out here as we will be providing updates from our engineering team as we hear back from them. Thanks for your patience in the meantime!

AdamPandora · ‎07-21-2021

@judgecrater Unfortunately, if you add an attachment via email, those images won't appear in your reply on the Community. Can you please try adding those images again by opening the Community, and clicking on the camera icon in the reply box?: Thanks again for your help with this!

AdamPandora · ‎07-21-2021

@funtrain9 I don't see any history of a playlist named Mac's Songs on the Pandora account connected to your Community profile. Are you sure that was the name of it? If you'd like, I can restore all playlists that have ever been created and then deleted from your collection. Let me know.

AdamPandora · ‎07-21-2021

Hey, @Jrock! @MOHLovesAlaska puts together some great track lists everyday - you can check those out here: GSOTD (Genre Songs Of The Day) (Clean Only) Enjoy the music. 🎶

AdamPandora · ‎07-20-2021

Thanks for following up, @wisemore. I moved your post over to the Desktop space. To clarify, can you please try testing out Pandora through a browser instead (ex: Firefox, Google Chrome) and verify if the sound quality is the better/the same as the desktop app? In the meantime, please also try running through the following troubleshooting steps: Troubleshooting the desktop app on Windows Thanks again for all your help with this.

AdamPandora · ‎07-20-2021

@bobrek Could you tell me a bit more about what is happening? Were you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Can you provide me with a screenshot of what you're seeing if it happens again? Thanks for working with me on this. 🤝

AdamPandora · ‎07-20-2021

@Jeremy198528 I moved your post over to this existing thread: 07/20/21: Songs suddenly disappeared from larger playlists Our engineers are aware of this issue and are currently looking into it. Keep an eye on this thread as we will be providing additional updates as that information is provided to us. Thanks for your patience in the meantime!

AdamPandora · ‎07-20-2021

@Jeremy198528 To clarify, are a number of tracks now missing from your My Thumbs Up playlist? Let me know.

AdamPandora · ‎07-20-2021

@ericjalan You can adjust your notification settings by clicking on your avatar in the right hand corner of the screen, selecting My Subscriptions, and then Notification Settings: Hope this helps!

AdamPandora · ‎07-20-2021

@glenzos @morrissettej13 @Jbm123 What are the names of your playlists that are now missing tracks? Let me know.

AdamPandora · ‎07-20-2021

@Furdog @jonnyw @Charmaine What are the names of your playlists that are now missing tracks? Let me know.

AdamPandora · ‎07-20-2021

@Milmil @Stanfillrs1987 What are the names of your playlists that are now missing tracks? Let me know.

AdamPandora · ‎07-20-2021

@Chargerette @Jish03 What are the names of your playlists that are now missing tracks? Let me know.

AdamPandora · ‎07-20-2021

@KiritoHimura @j01 @PJ101 @Cazfernandez13 @elizabethlau77 Please reply back with the names of any of your playlists that are now missing tracks, and I will escalate that information to our engineering team. Thanks for the help with this. 🤝

AdamPandora · ‎07-20-2021

@wisemore Nice to see you around the Community. The sound quality should not have been affected when switching to a Premium Family plan. For listeners accessing Pandora from a computer, Pandora Premium subscribers (like yourself) have the option of 192kbps. To clarify, do all songs that play through the Desktop App now play with noticeable lower quality? Or is it only happen with certain songs that play? Additionally, are you listening from A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Thanks work working with me on this. 🤝

AdamPandora · ‎07-20-2021

Pandora Update - 07/20/21: Hi everyone! 👋🏽 We're looking into reports of listeners missing tracks from their playlists. Please reply to this thread with the name of any of your affected playlists that are missing tracks, and we will escalate that information to the engineers who are looking into this. Thanks for your patience in the meantime!

AdamPandora · ‎07-20-2021

Thanks for following up with that information, @Prissy. I moved your post over to the iOS space since this issue sounds specific to your iPhone. If you haven't already done so, I would recommend running through the standard troubleshooting steps here: iOS Troubleshooting If the issue persists, would you mind sharing more information about your device? We'd like to report this over to our engineering team on your behalf. Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Additionally, please make sure to send us a screenshot of the error message you're seeing as well. Thanks again for all your help with this.

AdamPandora · ‎07-20-2021

@Prissy Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Can you provide me with a screenshot of the error message you're seeing? Thanks for working with me on this. 🤝

AdamPandora · ‎07-20-2021

@judgecrater Please send me: the name of the station you are unable to add variety to the name of the groups you'd like to add as variety to that station a screenshot of what you are seeing on your computer where you should be able to add variety Thanks for working with me on this. 🤝

AdamPandora · ‎07-20-2021

Thanks for the additional feedback, @scQue814. I will make sure to pass this along to our engineering team as well. In regards to an unauthorized user accessing your account, I'm happy to take some steps on my end to help make sure your account is secure. I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously. Thanks again for your patience as our engineering team continues to look into the shuffle issue.

Re: Restoring My Thumbs Up Playlist

Re: How to: Edit Station

Re: Recovering Deleted Stations or Playlists

Re: Music

Re: Sound Quality

Re: Paid but not receiving upgrade

Re: Thumbs Up songs are now missing

Re: Thumbs Up songs are now missing

Re: Shuffle doesn't play songs from all selected s...

Re: Songs Disappeared From My Collection

Re: Recovering Deleted Stations or Playlists

Re: Playlist deleted

Re: Missing songs on playlist

Re: Songs missing from my playlist

Re: Sound Quality

Re: 07/20/21: Songs suddenly disappeared from larg...

Re: Error

Re: Pandora

Re: How to: Edit Station

Re: Shuffle broken?

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