@ceestanlee77 I do see you have an open case with our support team regarding this issue. Please keep an eye out for their reply to your email, and they will be happy to further assist. Thanks for being a part of the Community! ... View more

Hi everyone! @daetilus @SteveKier @ShortyJay @PaganJoe @BusiKitty @nunez @philnotfil @OfficeDJ  Thank you for reporting this to the Community. Our engineering team is aware of the issue, and are currently working on a fix. I have added your feedback to the ticket we have open with them. Thanks for your patience with this in the meantime!  ... View more

Pandora Update 06/28/21: Hi everyone! 👋🏽 Our engineering team is aware of the issue where users are unable to customize their shuffle selections on our website. We appreciate your patience with this in the meantime as they work to find a fix. 🛠 ... View more

@Taku I do see you have an open case with our support team regarding this issue. If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist. Thanks for being a part of the Community! ... View more

@lstaud Nice to see you around the Community. 👋🏽 I do see you are currently upgraded to Pandora Premium. Check out this page for a list of all devices that support Pandora Premium: Devices that support Pandora Premium features Hope this helps! ... View more

Always happy to help, @Zendaddy. 😁 Hope we continue to see you around the Community! ... View more

@Analogmusicman I see what you are saying. I believe you are referring to how this album is currently labeled as Radio only: Greatest Hits Although the majority of the songs in our collection will be eligible to be played without restrictions, you may encounter a portion of songs that are unavailable or labeled "Radio Only" due to our current licensing restrictions. In the meantime, you can create a station that will play similar songs and artists, based on an artist or a particular song. We are continuously working on increasing the amount of songs which can be played on stations, on-demand, or offline. Our intention is to provide enough music you enjoy to avoid any inconvenience around this. Hope this makes sense. Let me know if you need any further assistance. ... View more

@newmum8711 Thanks for posting to the Community. Our Pandora Premium Family plan offers all of the features of Premium to up to six unique Pandora accounts. That subscription is $14.99 USD monthly or $164.89 annually.* We do not offer any discounts for this subscription. On the other hand,Pandora Premium Student plan comes at a reduced rate of $4.99 USD monthly or $59.88 annually for only one Pandora account to access all the Premium features to students who qualify.* This offer is available to most full-time or part-time graduate and undergraduate students for up to 4-years, but requires that you verify your student status each year through SheerID. Since it sounds like you are looking to have more than one Pandora account in your family or household that you'd like to have upgraded to Premium, the family plan offers the best value. If you're still interested in switching your subscription, please visit our website to view all of your options. Feel free to let me know if you have any additional questions. ... View more

@redleg127 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? Are you attempting to upgrade from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Can you provide me with a screenshot of the error message you're seeing? Also, @anhi5068 mentioned they were receiving a "sorry you payment information is not valid. Please update your details." error message on top of the "something has gone wrong" error. Are you also receiving both error messages when you attempt to ugprade? Let me know. ... View more

Sorry for the trouble with that, @anhi5068. I do see you were able to end up subscribing to Pandora Plus through Google Play. Let me know if there is anything else I can assist you with. ... View more

@Majorbuzz Yes - on our website, Pandora plays 192k for both Pandora Plus and Pandora Premium subscribers.  Let me know if there is anything else I can assist you with.    ... View more

@JediAnnihilator I moved your post over to the Automotive section since you are now experiencing a separate issue than the one you originally reported. Could you provide the following information so I can investigate? What is the make, model and year of your vehicle? If you have an aftermarket stereo, what is the make and model of that device? What is the make and model of your phone? Also, can you tell me the Pandora app version (let me know if you need help finding that)? How is your smartphone connected to your car? (Bluetooth, USB, Aux) Is your vehicle equipped with Android Auto or Apple CarPlay? Have you experienced this issue only when in the car, or also when listening on your phone outside the car? Let me know and I'll be happy to follow up. Use your mobile device only when conditions allow and as permitted by applicable law. ... View more

@JLEEBLUCKY13S You'll actually need to navigate to your Community profile in order to locate your registration date. To navigate there, click on your avatar at the top right corner of the page, and select My profile. I'm showing your account was created on 6/23/2009. Hope this helps! ... View more

@Dmorris4475 Could you tell me a bit more about what is happening? Which thumbs up list are you referring to? Is it Thumbprint Radio that isn't playing? Additionally are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing?  Thanks for working with me on this. 🤝 ... View more

Thanks for sharing the love, @luluerm. 😁 If you're up for it, feel free to post on our Introduce Yourself thread and let us know what some of your favorite features of the service are. Hope we continue to see you around the Community!   ... View more

@Zendaddy Can you please send me a screenshot of what you "clear" when you attempt to activate this promotion? Thanks for working with me on this. 🤝 ... View more