Happy to hear that, @Ednave37. 😁 What are some of your favorite stations or artists you've been listening to lately? ... View more

@FreshDonkeyJaw Pandora Modes is definitely one of my favorite features - happy to hear you are enjoying it as well. 😎 Enjoy the music!  ... View more

@3DCrash I do see you have an open case with our support team regarding this issue. Please keep an eye out for their email reply, and they will be happy to look into this further with you. Thanks for your patience in the meantime! ... View more

@Triplea1979 @Oceanflowin I moved your posts over to this existing thread: Error Message: "Subscriptions are currently unavailable" when upgrading through Google Play This issue should now be resolved and I do see the two of you were able to successfully restore your subscriptions back to your account. Hope we continue to see you around the Community!  ... View more

@joelratner You should be able to upgrade your account here. If you continue to run into issues with this, could you tell me a bit more about what is happening? Are you attempting to upgrade on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're attempting to upgrade from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing?  Thanks for working with me on this. 🤝 ... View more

@aeroflyer711 Thank you for reporting this. I have created a ticket with our engineering team for you so they can further investigate. Thanks for your patience in the meantime! 🤝 ... View more

@rodneybla I moved your post over to this existing thread: Switching billing method from PayPal to Pandora For instructions on how to switch your billing method to a credit card, check out the accepted solution to this thread. Hope this helps! ... View more

Thank you for posting these screenshots, @Chelsinator33. I have created a ticket with our billing team and added your information so they can further investigate. Please keep an eye out on this thread as I will be posting an update as soon as I hear back from them. Thanks for your patience in the meantime! ... View more

Thanks for sending that over, @RedRams84. I am going to pass this information along to the support agent who is working on your case. Please keep an eye out for their message. ... View more

@Smurfie @WendyC @ryang182 @altTab It does sound like something might be going on if you are all reporting the same issue. Would it be possible for one of you to send me a screenshot of the error message you are seeing? I can then pass that along to our billing department so they can further investigate. Thanks for the help! ... View more

@RedRams84 I moved your post over to this existing thread: Error Message: Subscriptions are currently unavailable when upgrading through Google Play It looks like you already have an open case with our support team regarding this issue. Please keep an eye out for their email reply, and they will be happy to look into this further with you. +++++++++++++++++++++++++ In the meantime, you should be able to use the following steps to get your subscription activated and returned to your account: Open the Pandora App on the Android device you used to upgrade, and log into the desired Pandora account. From My Collection, go to the Profile tab in the bottom navigation bar. Select Upgrade in the top left corner. Finally, select Retrieve your subscription. This should reapply your subscription to your account for you. Thanks for being a part of the Community!  ... View more

@D1ES3LG4NGXBOX I do see you have an open case with our support team regarding this issue. Please keep an eye out for their email reply, and they will be happy to look into this further with you. Thanks for your patience in the meantime! ... View more

@Kason If your dad is signed up for a Premium Family subscription plan, then he should be able to email you an invitation from his account to join. If he is having trouble sending out that invitation, please have him email our support team directly for further assistance, as they will need to speak to the main account holder in order to further assist. He can send them a message through our help site here. Hope this helps! ... View more

@pdantoni I do see you already have a case open with our support team regarding this issue. Please keep an eye out for their email reply, and they will be happy to look into this further. Thanks for your patience in the meantime!  ... View more

@Sking3489 It looks like you have multiple accounts set up with Pandora, and your subscription through Google Play is getting transferred between the both of them.  Transferring of subscriptions occurs when you're using the same Google Play account on your Android devices, but different Pandora accounts. In other words, a subscription purchased with a particular Google Play account can only be applied to one Pandora account at a time. Don't worry though, you have not been double charged as a result of the transfer. Pandora accounts follow the email address, not the device, so you can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. I would recommend transferring your subscription to your Pandora account with the most stations and deleting the duplicate account to avoid future confusion. To transfer your subscription to the Pandora account you'd like to keep, you'll need to first make sure you're logged in with that address and Pandora password on your Android device. To find the active account use the following steps: Open the Pandora app and select the Profile tab. Tap the Settings gear in the upper right corner. Check the email address next to the Account field. If this is not correct, scroll down and select Sign Out. Then log back in with the correct account. Next, go to the Profile tab in the bottom navigation bar and choose Upgrade. Then select Retrieve Your Subscription towards the bottom of that page. This should retrieve your subscription for you. +++++++++++++++++++++++++ In the meantime, I will also have someone from our support team contact you privately via email to help make sure this gets resolved. Please keep an eye out for their message. 📬 ... View more

@dannyboy16 I moved your message back to your original post to make sure you saw the reply I sent over.  I checked your wife's account and it doesn't look like she has signed into it in over 3 months now. Was she having trouble signing into her account in order to redeem the gift subscription you purchased? If so, can you please have her contact our support team directly so that they can help her regain access to her account? She can submit her message here. Let me know. ... View more