@commochief84 I moved your post over to this existing thread: Switch to Premium Family while on Google sub Joining or upgrading to a Pandora Premium Family subscription is currently not possible through third-party vendors (e.g. Google Play). If you're interested in subscribing to Pandora Premium Family, or in joining someone else's family plan, you'll need to cancel your current subscription through Google Play and wait for it to expire. For instructions on how to cancel your subscription through Google Play, check out the accepted solution to this thread: Manage my Google Play-billed subscription or trial Once your subscription through Google Play expires and you begin to hear ads on your account again, you can sign up for Pandora Premium Family here from a computer, not a mobile device. *Please note that you must be at least 21 years of age to purchase a Pandora Premium Family subscription as the master account holder.* Hope this helps! ... View more

@Wheels7185 Nice to see you around the Community. 👋🏽 Can you please do me a favor and stream your collection in Shuffle Mode once more while checking to see which station the next holiday track that plays is coming from? When listening to Shuffle, you can view which station a particular song is from by scrolling to the bottom of the Now Playing screen. A banner will appear at the top of the window. It should say "[Station_Name] Radio," and then the name of the track (see screenshots below for reference). Thanks for working with me on this. 🤝 ... View more

@Mainaic515 I moved your post over to this existing thread: Pandora pauses and resets every song or every other song Can you please try running through the troubleshooting steps @AlyssaPandora suggested above? Let us know if this helps.  ... View more

@tonaburton Sorry to hear those steps didn't help. I'd like to report your issue to our engineering team. Can you send over a bit more info about your device? Model: LG G7 ThinQ Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Let me know what you can find out. ... View more

@Kneticnrg Nice to see you around the Community. 👋🏽 I've enabled a trace on your account to help us better understand what's happening. *For this trace to be useful, we'll need you to run through our troubleshooting steps once more.* First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete. If you're still having the same problem, then please try a few standard network troubleshooting steps: Try rebooting your modem and router and restarting the device. Try removing and re-adding the app (if this is possible on your device). You can also contact the manufacturer directly to troubleshoot your specific device and settings. Hope this helps. Let me know how it goes. ... View more

@mel188881 I have added your info the ticket we have open with our engineering team as well. Thanks for all your patience with this as they continue to investigate. 🔎 ... View more

Always happy to help, @boulderskies! 😁 ... View more

Sounds good, @Craig300b. We will keep an eye out for any follow up messages coming from you. 👍🏽 ... View more

@SSDDR Glad to hear things are back up and running again. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening! ... View more

Thanks for following up, @RubiJ. What type of bluetooth device are you connected to when this happens? (ex: speakers, headphones, etc) Please let me know the. make and model of the device as well. Thanks for working with us on this. 🤝 ... View more

@juice710 I moved your post over to the Desktop space. Let's try some troubleshooting steps to see if we can resolve the issue.  First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help and Reset App Data. If you're still having issues, try uninstalling and reinstalling using the following steps: Locate Pandora in your Start Menu, and right-click to reveal an additional menu. Select Uninstall from the dropdown menu. From there, select Pandora from the list and confirm by selecting Uninstall once more. Next, find our app in the Windows Store on your device. Search for Pandora in the upper right corner and click or tap Get to re-install. Please note that downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than those on your Pandora account. Also, we do not support Pandora on unofficial OS releases, like preview or developer builds. We only support Pandora on configurations that we have fully tested, so as to ensure the application will work correctly and not cause any problems with functions of the device. Hope this helps! Let me know how it goes. ... View more

@Brian4 Would it be possible to send us a screenshot of the error message you are seeing? Thanks for working with us on this. 🤝 ... View more

@Craig300b Would it be possible to send us a screenshot of what you are seeing? Thanks for working with us on this. 🤝 ... View more

@tonaburton Thanks for following up. Please try running through the troubleshooting steps listed here. Let us know if this helps. ... View more

@MissLilBae As long as the other apps you are using don't require audio, you should be able to stream Pandora simultaneously. What are the names of some of the apps you are on when Pandora stops playing? Let me know. ... View more

@Aranda Nice to see you around the Community. 👋🏽 Could you tell me a bit more about what is happening? To clarify, when you say the screen times out, do you mean when the screen locks and turns black? When you say you lose my music, does the app completely exit, and you have to re-launch it? Or does the music just pause when the screen times out? Is there an error message? If so, what does it say? Can you provide me with a screenshot/screen-recording of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@wbdesigner I moved your post to this thread since you have a similar question: Sharing playlists with Premium Family As long as each of your accounts are set to public, you should be able to share content between each of your accounts. Check out the accepted solution to this thread for instructions on how to share music. Hope this helps! ... View more