About AdamPandora

AdamPandora · ‎06-11-2026

@janey Sorry to hear this is happening. I can understand how frustrating it would be to have songs cut off before they're finished, especially when it's happening so frequently across multiple devices. We'd definitely like to investigate what's causing this behavior on your account. A couple of questions to help us narrow things down: Do the same songs stop at the same point every time, or does it happen with different songs? Does this only happen on instrumental stations, or have you noticed it on other stations as well? Also, I've enabled a trace on your account to help us gather additional information. For the trace to be useful, please try to reproduce the issue. If a song cuts off before it finishes, please note: Song title and artist Date and approximate time it occurred What you were listening to (station, playlist, album, podcast, etc.) Any error messages you see Since you've experienced this on multiple devices, please also provide the following details for each affected device: Computer (Firefox on Mac): macOS version Firefox version iPhone: When a song cuts off, does the Pandora app remain open and allow you to press Play to resume listening, or do you need to close and relaunch the app? Are you connected to Wi-Fi or cellular data when this happens? If connected to Wi-Fi, does turning Wi-Fi off and switching to cellular restore playback? iOS version (Settings > General > About > Version) Pandora app version (Pandora > Profile > Settings > scroll to the bottom) TV: TV make and model How you're listening on the TV (Pandora app, AirPlay, casting, browser, etc.) Once we have those details, along with a few examples from the trace, we'll be able to take a closer look at what's happening.

AdamPandora · ‎06-11-2026

@Subiepower144 I’m sorry that Hey Pandora isn't responding as expected. To help keep updates organized, I've merged your post into our existing discussion about this issue: Android: Hey Pandora does not work. Your feedback has also been shared with the relevant team for review. For now, you may want to use Google Assistant as an alternative voice control option. Thanks for your continued patience.

AdamPandora · ‎06-11-2026

@Jennyrose17 I'm happy to help with this. I've removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously. Moving forward, I suggest that you sign into Pandora and change your password to something entirely new (and hard to guess). To change your password on a mobile device: Go to the Profile tab in the bottom navigation bar. Then tap on the Settings gear in the top right corner and select Account. From there you will be able to change all your registration information (including your password). Make sure to hit Save when you're done. When asked for your password to save the changes, be sure to enter the reset password from this email and select OK. Only then will your new password take effect. If you sign into someone else's device (or if you are selling an old one) in the future, make sure to sign out of your Pandora account once you're finished. Thanks for being a part of the community!

AdamPandora · ‎06-11-2026

@J3F3 Sorry for the trouble. I'm happy to help look into this further, but will need additional information from you before I can do so. Can you please send me: the make and model of the device you are using the name of a song/artist you are are experiencing this issue with a screenshot of what you are currently seeing (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thank you for working with me on this.

AdamPandora · ‎06-10-2026

@Spice1 I moved your post over to this existing thread: Create playlists on a free account Check out the accepted solution for more information on how to create a playlist with your free Pandora account. I hope this helps!

AdamPandora · ‎06-10-2026

@CatMom1 Sorry for the trouble you are having tracking down your account credentials. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!

AdamPandora · ‎06-10-2026

@Failla Sorry for the trouble you are having upgrading to the Premium Family plan. I'm showing the account associated with your community profile is still upgraded through Google Play. Since it sounds like you may have also already paid for a Premium Family plan, I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!

AdamPandora · ‎06-10-2026

@bluesky59 Nice to see you around the community. I took a look at your account and it doesn't appear that you've created any artist stations yet. To include artist stations in your Shuffle, you'll first need to create a station for each artist you'd like to add. Once those artist stations have been created, you can customize your Shuffle and select those stations to be included in the mix. How to create a station: To create a station on the web: In the Search tool at the top of your screen enter an artist, song, composer or genre. Then click the appropriate search result (it may help to filter your results by Station). From a source's backstage page click Start Station to add the station to your collection. You can also use Browse to view station and playlist suggestions picked just for you. You can find Browse next to My Collection on the home screen of our website. How to edit what stations get added to your shuffle mix: You should be able to choose what stations to include in your Shuffle mix when listening on desktop. Stations with a blue shuffle icon will be included in the Shuffle rotation. Clicking on that icon will remove that station from your shuffle rotation. You can customize the station included in your Shuffle selection by: Hovering over the Shuffle On icon which will appear on the Now Playing screen which will reveal a pencil icon. Clicking the pencil icon will bring you to the My Collection page. Check or uncheck each station to modify your shuffle experience, either in the bottom right corner of each stations' album art, or (if you're using A-Z sorting) to the right of the station name. Let me know if you run into any issues with this.

AdamPandora · ‎06-10-2026

@Bsuper I can understand why you'd be frustrated, especially after upgrading to an annual Plus subscription based on the expectation of unlimited skips. Sorry for any confusion around how skips work with Pandora Plus. There is no hourly or daily skip limit for Pandora Plus and Pandora Premium stations and in that sense you will receive unlimited skips. Although the majority of the songs in our collection will be eligible to be skipped without limits, you may encounter a portion of songs that are not eligible to be skipped due to our current licensing agreements. Since we're bound by our existing license to stream many of our tracks in a radio format, this option may not be available for some tracks. We know it can be frustrating to have to listen to a song you'd rather skip. When this happens, we suggest scrolling through your recently played tracks and selecting a song to replay. Alternatively, Pandora Premium subscribers can create custom playlists that are not subject to these licensing restrictions. Let me know if you'd like more details about this. For more on the benefits of Pandora Premium, and to see your subscription options click here. We are continuously working on increasing the amount of songs which can be skipped on our stations. Our intention is to provide enough music you enjoy to avoid any inconvenience around this. I hope this helps explain.

AdamPandora · ‎06-09-2026

@LemonGrass Nice to see you around the community. I have passed your feedback along to our curation team so they can help look into this further. Thanks for reporting!

AdamPandora · ‎06-09-2026

@evnazcontact Nice to see you around the community. I've gone ahead and sent you a copy of your latest receipt via email. In regards to receiving these receipts automatically, there isn't currently a way to obtain a copy of your receipts for your Pandora subscription through the website or app. If you haven't already done so, I recommend giving this existing idea a ❤️ to express your interest in getting that option added to the service. In the meantime, feel free to create a new thread in the Subscriptions space to request a copy of your receipt. Alternatively, you can contact our support team directly through our help page here if you'd like to receive assistance from them. I hope this helps!

AdamPandora · ‎06-09-2026

Pandora update - 06/09/26: Hi, everyone. 👋 Thank you all for your patience while we investigated this issue, and thank you to everyone who took the time to report it and share details with us. We understand how frustrating it can be when album and station tiles don't load correctly and instead display the blue music note icon. We're happy to let you know that this issue should now be resolved. Please try accessing your collection again and confirm whether everything is displaying properly on your end. If you're still experiencing this issue, please reply directly to this thread and let us know. Be sure to include any details you can share about your device and experience so we can continue to investigate if needed. We appreciate your feedback and your help in bringing this issue to our attention!

AdamPandora · ‎06-09-2026

@Shabazz777 Sorry for the trouble you are having with your collection. Could you tell me a bit more about what is happening? Is your entire collection missing, or only certain stations? Also, can you provide me with a screenshot of what you're seeing? (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thank you for working with me on this.

AdamPandora · ‎06-09-2026

@shaggstarman Sorry for the trouble you are having with your subscription. I do see you've submitted a message to our support team through our help page. To help avoid any confusion or crossed communication between multiple agents and the community, I recommend working directly with the support agent through your existing email case. Please keep an eye out for their email reply, and they will be happy to further assist. Thanks for your patience in the meantime!

AdamPandora · ‎06-09-2026

@Kbeanman65 Thanks for sharing the screenshot. Based on the image, it looks like the Pandora app icon itself may have changed appearance, but it's difficult to tell whether this is affecting the functionality of the app or just the icon. Can you let us know: Are you still able to open Pandora and use the app normally? Did the icon color change recently, or has it looked this way for a while? If you tap the Pandora icon, does the app launch successfully? Have you recently updated Pandora or changed any themes, icon packs, or display settings on your phone? The additional information will help us determine whether this is simply a cosmetic icon issue or something affecting the app itself. Thank you again for working with me on this.

AdamPandora · ‎06-09-2026

@bestschot I'm sorry to hear how long you've been dealing with this issue, and I completely understand your frustration. Because account sign-in issues may involve sensitive account information, we're unable to troubleshoot or verify account details publicly here in the Community. To make sure you receive the appropriate assistance, I've created a new support case on your behalf and escalated this to our support team. One of our agents will review the details and reach out to assist you further with getting Pandora signed back in and working on your Sony TV. Thank you for your patience, and we appreciate you bringing this to our attention. Please keep an eye on your email for follow-up communication from our support team.

AdamPandora · ‎06-08-2026

@Elroy0451 Sorry for the trouble you are having with your playlists disappearing. To clarify, are your playlists only disappearing from Offline Mode? Additionally, what are the names of some of your playlists that are currently missing? Let me know.

AdamPandora · ‎06-08-2026

@Rexchex Sorry for the trouble you are having with your subscription. The Pandora account associated with your community profile does not appear to be upgraded. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!

AdamPandora · ‎06-08-2026

@Slipperus Sorry for the trouble you are having with your offline downloads. Can you please send me a screenshot of what you are seeing? (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thank you for working with me on this.

AdamPandora · ‎06-08-2026

@Kbeanman65 Sorry for the trouble you are having with the Pandora app icon on your phone changing colors. Can you please confirm with me what the make and model of your device is? Additionally, is Pandora the only app on your phone that has changed colors? Thank you for working with me on this.

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