@Karhern Sorry to hear about the trouble you are having getting music to play. Could you explain what's happening in more detail? The more information you can provide, the better I can help. When this issue occurs:  Is the issue that music does not play at all? Or does music play initially, however ends up stopping after a few songs? Are you attempting to listen to a station, album, playlist, or podcast?  Are you connected to Wi-Fi or cellular data?  If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off? Are you using a Bluetooth connection? Are you seeing any error messages? If so, what do they say? Additionally, please provide your device model, Android OS, One UI (if on Samsung), and Pandora app versions: Model: Android version (Settings > About Phone > Android version): One UI version: (Settings > About Phone > Software information): Pandora version (Settings > Applications > Manage Applications > Find Pandora): Thanks for your help! ... View more

@carol12 Sorry for any trouble with your subscription. It looks like your original account is likely registered under a different email address, as the account associated with your community profile was created yesterday. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@jmhoyas01 Thanks for sharing your thoughts and experience, I understand how it can feel frustrating when you’re looking for a solution and are met with more questions. The reason we ask for those details is because Pandora can be used in many different ways across a wide range of devices and setups. Even if two experiences sound similar, the cause can vary depending on things like the device, connection, or settings. Gathering a bit more context helps us better understand what’s happening in your specific case so we can investigate effectively and, when needed, share the right details with the appropriate teams. I do see that you mentioned you’re having trouble on your Android device. One of the more common reasons for playback stopping on Android is related to battery optimization settings, which can limit app activity in the background. To help rule that out, please try the following: Open your device Settings, then tap Apps Locate and select Pandora (you can use the search option if needed) Tap Battery Select Unrestricted Since Android devices can vary quite a bit by manufacturer and model, the exact steps may differ slightly. If these options don’t match what you’re seeing, I recommend looking up how to manage battery optimization for your specific device and ensuring Pandora is set to run without restrictions. Let me know how it goes. ... View more

@ES85 Sorry to hear about the trouble you are having with music stopping. Could you explain what's happening in more detail? The more information you can provide, the better I can help. Music stops after a few minutes on shuffle: When this issue occurs:  Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening? Does this also occur when listening to individual stations? Are you connected to Wi-Fi or cellular data?  If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off? Are you using a Bluetooth connection? Additionally, please provide your device model, Android OS, One UI (if on Samsung), and Pandora app versions: Model: Android version (Settings > About Phone > Android version): One UI version: (Settings > About Phone > Software information): Pandora version (Settings > Applications > Manage Applications > Find Pandora): Music stops if you have another app open: Unfortunately, the sound settings of each app are set by the needs of the app and cannot be altered. So, if you are playing a game or using an app that requires sound, the audio from Pandora may pause. It's not possible for us to override the sound settings, or any other functions of another app. I hope this helps explain. ... View more

@crazywhitworth Sorry for the trouble you are having with your Premium Family plan. I took a look at your account, and do see you've sent two invitations so far. This being said, it doesn't look like a Pandora account has been created yet for either of those users. Each user you want to add to your plan will need to create their own Pandora account before they can accept your invitation. Once their accounts are created and they successfully join your plan, they can then sign into Pandora using the email address associated with their new account. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

I'm happy to help with this, @Audrie. A copy of your latest receipt has now been emailed to you. Thanks for listening! ... View more

@nminneker Sorry for the trouble you are having removing those Thumbs Up ratings that are showing in your profile. You should be able to go into each of your stations and remove any unwanted Thumbs Up ratings. For example, I took a look at your profile and see the following tracks were given a Thumbs Up on After Grace Radio: When navigating to your After Grace Radio station, I also see the option to delete your Thumbs Up ratings that are showing: Can you please send me a screenshot of what you are seeing when you attempt to delete these on your end? You can find instructions on how to edit your thumb ratings here - if you scroll down you will see a section titled "How to edit thumb ratings." Thank you for working with me on this. ... View more

@jayharland I hear where you're coming from — especially when an issue sticks around for a while, it can definitely feel like nothing is moving forward. That’s not the experience we want anyone to have. I also took a moment to review the thread, and I can understand why it may seem like there hasn’t been progress. In many cases, after we’ve provided troubleshooting steps, we haven’t received follow-up from those users to confirm whether the issue was resolved or still occurring. Without that feedback, it can make it look like the issue is ongoing without resolution. The reason we’ve been asking for specific details in this thread isn’t to stall, but because this particular error can be caused by a few different things depending on the setup (browser, OS, device, etc.). Without that information, it becomes difficult to accurately identify the root cause, which can result in troubleshooting steps that may not resolve the issue. If you’re open to it, I’d really appreciate you sharing the following so we can give you targeted troubleshooting steps: Playback Experience: What were you listening to when playback stopped (Station, Album, Playlist, or Podcast)? Were you using the Pandora website or the Desktop App? If using the website, which browser (Chrome, Firefox, Edge)? Were you able to resume playback afterward? Device Information: Computer make and model Operating system (e.g., Windows 10, Windows 11, macOS version) Once we have that, we’ll provide steps specific to your setup. And if those don’t resolve it, we can absolutely keep digging further with you — but we need to start there to avoid sending you in circles. Appreciate you sticking with us on this, and I’m here to help work through it with you. ... View more

@Phatmike Nice to see you around the community. This Pandora account was registered on 02/28/2025. If you created an account prior to this date, it is likely registered under a different email address. To find out the registration date of a different account, please submit a message to our support team here - just make sure to provide them with the other email address that account is currently registered under. I hope this helps! ... View more