@EB22 I moved your post over to the iOS space. Can you please do me a favor and send me a screenshot of what you're seeing when sorting your collection by Podcasts? (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with me on this. 🤝 ... View more

@jekylczar I'm happy to look into this for you. Please let me know the names of some of your playlists that are now missing from your collection. Additionally, please send me a screenshot of what you are currently seeing. (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with me on this. 🤝 ... View more

@JackaLopes I'm happy to look into this for you. Please reply back with as much of the following about the ad as you can: What was the ad for? Do you remember the brand, product, event or website name? Do you remember anything else that was said or mentioned in the ad? What additional information are you looking for about the ad? Are you looking for a website for the brand that was being advertised? Let me know what you can remember. ... View more

@Rc1plane I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@Mackey0111 Your account was created on 9/13/2008. Hope this helps! ... View more

@Char1940 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@Filipino_pons I moved your post over to this existing thread: iOS 16: Collection Missing After Signing Back In It sounds like your original account is registered under a different email address. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@Jallison1997 I moved your post over to this existing thread: Android: Offline Downloads Disappeared Is it possible that this might be occurring because there is not enough storage on your device? Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit. If it doesn't appear to be storage related, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes. To do that from a mobile device: Tap the Profile tab and then the Settings gear in the top right corner. Toggle Offline Mode off, and confirm that you'd like to remove the content from your device. Toggle Offline Mode on again, to reset the download process. Keep the Pandora app in the foreground of your device while your offline stations re-download. If you continue to have trouble, please send over a screenshot showing the status of the downloads: Tap the Profile tab and then the Settings gear in the top right corner. Next select Offline. You should now be able to view a progress bar indicating the current download status. Take a screenshot of what you see here and attach it to your direct reply to this email. Let me know how it goes. ... View more

I'll definitely be tuning into this one. 👀 ... View more

@Tim1of1 I moved your post over to the iOS space. I do see you have an open case with our support team regarding this issue. Please keep an eye out for their next email reply, and they will be happy to further assist. Thanks for being a part of the Community! ... View more

@DebbieM I moved your post over to this existing thread: Desktop: "Something has gone wrong" Error with Premium Access I do see you have an open case with our support team regarding this issue. If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist. Thanks for being a part of the Community! ... View more

@Mdietzman Glad to hear things are back up and running again. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening! ... View more