About AdamPandora

AdamPandora · ‎02-14-2022

@Jh81 We don't currently have the option to filter out certain genres such as wooden flute music on Pandora stations. You can vote for this existing feature request here. In the meantime, if you continue to Thumb Down these tracks, you will not hear them again on the station you're listening to. As always, you should use your Thumb ratings freely to tell Pandora what you want and don't want to hear. Additionally, you may want to look into Pandora Premium if you are looking for more control in your listening sessions. With Pandora Premium, you have the ability to pick and choose what songs you want to listen to on demand. You also have the ability to create customized playlists - so if you were to create a Meditation playlist, you'd be able to pick and choose specific songs you want added to it. You can learn more about Pandora Premium here. Hope this helps!

AdamPandora · ‎02-14-2022

@StephieCR7 I moved your post to this thread since you are currently upgraded through Google Play: Billed by Google Play - Downgrade to Pandora Plus Check out the accepted solution to this thread for instructions on how to cancel your subscription to Pandora Premium, and instead resubscribe to Pandora Plus. Hope this helps!

AdamPandora · ‎02-14-2022

@tlspiegel1 I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!

AdamPandora · ‎02-14-2022

@JohnSignore01 I moved your post over to the Desktop space since the issue sounds specific to your computer. To clarify, are you using our website, or the desktop app? If you're listening from our website, what browser are you using? Let me know.

AdamPandora · ‎02-13-2022

@nikismithwin Your feedback has now been added to the ticket we have open with our engineering team. Thanks for your patience in the meantime!

AdamPandora · ‎02-13-2022

@nikismithwin It looks like your account was created on 12/25/2018. As for your other questions, I see you also asked those in a couple of other threads. We will address those questions on those separate threads.

AdamPandora · ‎02-13-2022

@Plutobound I can see your account was registered on 07/30/2013. Hope this helps!

AdamPandora · ‎02-13-2022

@Filimex Could you tell me a bit more about what is happening? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝

AdamPandora · ‎02-13-2022

@gamerqueen I did some digging, and it looks like we do have their music in our catalog. You can create a station for them here. Hope this helps!

AdamPandora · ‎02-12-2022

@JohnSignore01 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Additionally, please let me know the names of one of the albums you are running into this issue with. Thanks for working with me on this. 🤝

AdamPandora · ‎02-12-2022

@Hknight1 To listen offline from a mobile device, you can use the following steps: Tap the Profile tab and then the Settings gear in the top right corner. Toggle Offline Mode on. Once Offline Mode has been enabled, you will see only the content in your collection that has been downloaded for offline listening. Let me know if you have any trouble with this.

AdamPandora · ‎02-12-2022

@iiiheartmeme_ You can update the birth year we have on file with your account. To update your account information, first launch the Pandora app. Select the Profile tab and open the Settings gear in the upper right corner. Go to Account. Update your account preferences as necessary (e.g., birth year, etc.) Save your changes when you're done. Thanks for listening to Pandora!

AdamPandora · ‎02-12-2022

I will make sure to give this update to our engineering team, @JoshBranJones. Thanks for letting us know!

AdamPandora · ‎02-12-2022

Thanks for following up, @Ryanflanders. I moved your post over to the iOS space since this issue sounds specific to your phone. I recommend running through the following troubleshooting steps: Troubleshooting for iOS Devices Let me know how it goes.

AdamPandora · ‎02-12-2022

@DJ_Demmerneck If you need help reaching out to our AMP team again, you can submit a new message here. Hope this helps!

AdamPandora · ‎02-11-2022

@mmmdraco I created a ticket with our engineering team so they can help look into this further. Thanks for your patience in the meantime!

AdamPandora · ‎02-11-2022

@jenpatuto I moved your post over to this existing thread: No Sound When Listening from Computer Here are a few things to check: Pandora has a separate volume control. Make sure it isn't all the way down, the volume control is located in the bottom right corner of the Pandora page. If that's not it, make sure you are plugged into the main speaker outputs of your sound card. Sometimes there are two outputs. Pandora may only play from one of them on machines with some sound drivers. Updated drivers have fixed this for many listeners. If on a Windows machine, make sure that the "Wave Balance" volume is set at least 50% on your advanced volume control window. This is accessible by double-clicking the speaker in the lower-right corner of your screen. Let me know how it goes.

AdamPandora · ‎02-11-2022

@Kckellogg To clarify, are you having trouble logging into your actual Pandora account? If so, I recommend resetting your password as that should help. Check out this thread for instructions on how you can reset your password: I forgot my password and need to reset it Let me know how it goes.

AdamPandora · ‎02-11-2022

@Stompy Your feedback has now been added to the ticket we have open with the engineers who are looking into this issue. Thanks for your patience in the meantime!

AdamPandora · ‎02-11-2022

@Ryanflanders Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝

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