@gwt I moved your post over to the Desktop space.
I'd be happy to help with any questions you have, but I will need additional information to do so.
Could you tell me a bit more about what is happening?
If you are on a computer, are you listening from:
A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?
Is there an error message? If so, what does it say?
The more details you're able to provide, the better equipped I'll be to help.
I look forward to hearing back.
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