Glad to hear it, @Diamondrjones! 🎉🙌🏻 ... View more

Hi @timwscott99! Thanks for posting your experience.  I've created a new thread with your post since your experience is a little different than the previous thread.  Google is interested in what's happening when your Google Home device doesn't understand your request, or starts the wrong station/playlist. As a result, they've asked us to refer listeners back to them when this happens. Could you request that content from your Google Home again? Then, if your device still fails to launch Pandora correctly, file feedback with Google by saying "OK Google, file feedback." This will send a diagnostic report to Google which will allow them to investigate what's going on. ... View more

Hi @Pro001! Thanks for posting your experience.  I've enabled a trace on your account to help me investigate. I'd like to start off with some troubleshooting steps.  First make sure your TV has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete. If you're still having the same problem, then please try a few standard network troubleshooting steps: Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps. Try rebooting your modem and router and restarting the device. Try removing and re-adding the app (if this is possible on your device). Thanks for trying these steps out.  ... View more

Hi @ca_oconnor! Thanks for posting your experience.  I've gone ahead and merged both your posts together here to keep things tidy. To clarify, when playing tracks, does the audio completely stop or does it sound like it's breaking up? In the meantime, I've enabled a trace on your account to help investigate. I would recommend trying a few standard network troubleshooting steps: Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps. Try rebooting your modem and router and restarting the device. Try removing and re-adding the app (if this is possible on your device). Additionally, I can also remove the Yamaha association from your Pandora account on my end to see if this will help. If you'd like to proceed with that option, please let me know.  ... View more

Hi @Ghgage! Thanks for posting your experience.  Since others have mentioned that removing the device association has helped, I've gone ahead and done this for your account.  When this takes affect, you'll automatically be logged out. When you log back in, let me know if you're continuing to have trouble.  Thanks! ... View more

Hi @Diamondrjones To better help us investigate, we'll need the following info: For your iPhone: Model of your iPhone Pandora Version iOS version For your Roku: Model of your Roku OS version ... View more

Hi @brctitle! Thanks for posting.  I'm happy to report this to our engineering team. Can you send over a bit more info about your current device? Model: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: Open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. Could you also include a screenshot of the notification on your phone? Thanks for the help! ... View more

Hi @Diamondrjones! Thanks for the follow up. Just to clarify, it will connect but when you try to play a song, does it appear to play but no sound, or nothing plays.  ... View more

Happy Holidays to all!   ... View more

Hi @TFV! Thanks for posting.  I moved your message over to an existing thread to help keep things tidy. Other users have said that this has been resolved by removing the Yamaha device association from your Pandora account and running through the set-up again.  I've gone ahead and done this on my end. When it takes affect, you'll be automatically logged out. I've included your info on your engineering ticket for this as we continue to investigate.  If you continue to have trouble, please let me know. Thanks! ... View more

Hi @Diamondrjones! Thanks for posting.  Can you tell me a little more about your experience? Does the option to AirPlay appear on the Pandora app? Are you able to connect, but it won't play, or are you not able to connect at all? Can you tell me a little more about your devices? For your iPhone: Model of your iPhone Pandora Version iOS version For your Roku: Model of your Roku OS version In the meantime, I've enabled a trace on your account to help me investigate. Please try uninstalling and reinstalling the Pandora app (not to worry, we'll keep track of your profile and collection for you).* To do that: Hold down the Pandora icon on your Home screen until all the icons start "shaking." Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app. Then re-install Pandora via the App Store on your device. *Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know. ... View more

Hi @YamahaMCuser! Sorry to hear that! 😣 I've gone ahead and removed the association with your account. When this takes affect you'll be automatically logged out.  If you continue to have trouble, let me know.  Unfortunately, we have been unable to replicate this on our end in order to resolve. As a result, I have no ETA on when this might be fixed. Sorry for the continued inconvenience.  ... View more

Hi @Rick41! Thanks for posting.  This feature should be available on your Cox device. Is the button missing completely or is it greyed out for specific tracks? Since ad-supported Pandora and Pandora Plus are bound by our existing license to stream some of our tracks in a radio format, a replay option may not always be available. These types of tracks will either have the replay button grayed out, or you will receive a message saying, "Sorry, this track cannot be replayed" upon attempting to replay the song. Can you take a picture of what you're seeing on your TV to share with me? You can post it here in this thread.  Thanks! ... View more

Hi @ecarbone2051! Thanks for posting your experience.  I merged you post into an existing thread. Other listeners have said that removing the Yamaha device association with your Pandora account has helped.  While you won't be able to do this on your end, I'm happy to remove the association. I've gone ahead and done this. When this takes affect, you'll automatically be logged out.  Run through the set-up once again and try Pandora. If you're still have trouble, let me know.  ... View more

Hi @Stuman33! Thanks for posting your information. I'll send you a private message here on community. You may receive an email notification about this message but please reply to the PM through community. You should see an envelope icon in the upper right of your screen. Thanks! ... View more

Hi @Sadie61!  I checked the second email you provided and see that it is upgraded to Pandora Plus through Apple, billed at $4.99 a month.  However, I double checked the account associated with your community profile and see that it now says you're upgraded to Pandora Plus through Apple, billed at $4.99 a month.  There may have been a communication error between the Apple billing system and our system. It looks like this error has been resolved.  If you're still hearing commercials on your Sonos device, I would sign out and back in again with your account information.  ... View more

Hi @Gyelloboi! Thanks for posting.  I don't see a Tivo associated with your Pandora account. Is it possible that you have another Pandora account under a different email address? If this isn't happening with a Tivo, can you let me know the make and model of the device this is happening with? ... View more

Thanks for the follow up, @GeneLowy. I don't believe removing the device association with your Pandora account would help in this situation.  I've collected some information from your account and passed this along to our engineering team for further investigation.  Thanks for letting us know.  ... View more

Hi @strangendssDSSm! Happy Monday. Thanks for trying. I've updated the ticket and our engineering team with your information so that they can further investigate.  Thanks for your patience in the meantime!  ... View more

Hi @Sadie61! Thanks for posting. I checked the Pandora account associated with your community profile and see that this account is not currently upgraded but instead set to the free ad-supported version of Pandora. Additionally, this account was last upgraded in 2020 to Pandora Plus via Apple. If you've recently upgraded, can you let me know the if you upgraded directly with Pandora or a 3rd party vendor such as Apple or Google Play? Or is it possible you have another Pandora account under a different email address? Oops! Looks like @AlyssaPandora escalated your case to our User Support team via email. If you have any questions, please be sure to reply directly to the email.  If you don't see any email from the support team, please check any spam or junk folders.  ... View more