About TannerPandora

TannerPandora · ‎11-15-2021

Hi @mbeames and @verres! Welcome to Pandora community. I've removed the Yamaha device association with both of your Pandora accounts. When this takes affect, you'll automatically be logged out. However, this may not happen immediately, please be patient. The following network troubleshooting steps, may also be helpful. Shut down your Yamaha completely; Unplug your modem and router, wait 10 minutes, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your Yamaha back on and try Pandora again. Let me know if you continue to have trouble.

TannerPandora · ‎11-15-2021

Hi @SBuzzy1973! Thanks for posting. Feel free to check out Pandora Everywhere for supported devices. Based on your description, I'd also check out Grace Digital devices.

TannerPandora · ‎11-15-2021

Hi @Cheetahprincess! Thanks for following up. I've moved your posts over to a new thread, iOS: 'Are you still listening...' Timeout Message, since the previous thread pertained to Tivo Devices only. In your original post, you mention that 'no one else is using my account please help'. Can you confirm if you're receiving a message that says "Someone else is listening..." or "Are you still listening...". I checked the trace log I had previously enabled and I'm not seeing anything unusual on my end. Thanks!

TannerPandora · ‎11-12-2021

Hi @GoonieFan1973! Thanks for trying that out. If you're still having trouble, can you let me know the following info about your iPhone: Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Thanks!

TannerPandora · ‎11-12-2021

Hi @wgirl08! I'm going to message you via Private Messenger here on community to gather additional information. Note: you may receive an email notification of this message, but please be sure to respond through the community private messaging portal. Thanks!

TannerPandora · ‎11-12-2021

Hi @TheDeltaBlues! Thanks for posting to community. I'm not aware of an updates on our end. Can you let me know when this change happened? Also, could you tell me more about your Roku device? What is the model? What is the serial number? (Settings > System > About) What Roku software version is your device using? (Settings > System > About) What Pandora channel version are you on? (Highlight the Pandora channel icon and select the * key.) In the meantime, I would recommend double checking for any additional updates on your Roku. You can use the following like to check: https://support.roku.com/article/208755668-how-to-update-the-software-on-your-roku-streaming-device. Then try deleting the Pandora channel from My Channels, and try re-adding it from the Channel Store. (You can find the Remove channel option by pressing the * key on your remote while the Pandora channel is highlighted on the home screen.) Thanks!

TannerPandora · ‎11-11-2021

Hi @Captainkidd1976 There is a display limit when using Android Auto to help avoid driver distraction. If you’d like to see more stations, you’ll want to use a standard Bluetooth connection*. *Use your mobile device only when conditions allow and as permitted by applicable law

TannerPandora · ‎11-11-2021

@Captainkidd1976 Let's try a little troubleshooting. I have a trace enabled on your account to help investigate. From your Android Settings, try clearing the Pandora app data using the following steps*: Open your device Settings Tap Apps Scroll down to find Pandora Select Storage On the storage details page tap Clear Data. Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can check out Google's help page for steps on how to clear space on your device. You will be asked to log into your account after completing these steps. *Use your mobile device only when conditions allow and as permitted by applicable law

TannerPandora · ‎11-11-2021

Hi @Captainkidd1976! Thanks for posting to community. Can you please do me a favor and share a picture of what you're seeing when using Android Auto with Pandora. Also, can you share a little more about your Android? Model: Android version (Settings > About Phone): Build number (Settings > About Phone): Pandora version: Open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. Thank you! *Use your mobile device only when conditions allow and as permitted by applicable law

TannerPandora · ‎11-11-2021

Hi @GoonieFan1973! Thanks for posting. Sounds like you've done a bit of troubleshooting already. I've enabled a trace on your account to help me investigate. Can you let me know the last time you've uninstalled/ reinstalled the Pandora app? I'm showing the last device association with an iPhone on 6/5/21. If you haven't uninstalled recently, would you mind doing this one more time while the trace is enabled. Then try to use Pandora with CarPlay as you normally would. I'll take a closer look. Thanks!

TannerPandora · ‎11-10-2021

Hi @Tamuzul1 Are you trying to log out of your Pandora account on your TV so that another individual can log into Pandora? Can you let me know the make and model of the TV?

TannerPandora · ‎11-08-2021

Hi @Mooper92! Thanks for posting. I suggest checking to see if there is a firm ware update available for your Fire Stick. Additionally, I would confirm your location settings. Be sure that the timezone settings for your Fire Stick are set to be in the US. Other users who have received a similar message found that their device was showing a non US continent and different time zone. For specific steps, I would recommend checking the user manual for Fire Stick.

TannerPandora · ‎11-08-2021

Thanks, @slpettit! Thanks for the clarification. I've created a new post within our Desktop Board since this is different than the previous thread about Tivo. Can you let me know if you're using the desktop app or web browser? If you're listening from our website, what browser are you using? Can you do me a favor and share a screenshot of the message when you receive, along with the date and approximate time. I'd like take a closer look. Thanks!

TannerPandora · ‎11-08-2021

Hey @Chris2699 - Are you still getting the error with your new log in? I didn't see a log in from 11/7 but I do see one from today, 11/8. Let me know.

TannerPandora · ‎11-08-2021

Hi @slpettit What's the make and model of the device you are using when you receive the message?

TannerPandora · ‎11-07-2021

Hi @2637music! Thanks for posting to community. Can you do me a favor and take a screenshot/picture of what you seeing? You can attach the picture here in this thread. To clarify, Pandora does not appear in the list of apps in the Yamaha MusicCast Controller app? Thanks!

TannerPandora · ‎11-07-2021

Hi @Chris2699 I've removed your Yamaha device associated with your account. When this takes affect, it will automatically sign you out. Let me know how it goes.

TannerPandora · ‎11-07-2021

Hi @Summerbries and @Cheetahprincess! Thanks for posting. I've gone ahead and enabled traces on your Pandora accounts too. Please continue to use Pandora as you normally would. I don't see a Tivo in either of your device associations. Can you please confirm the make and model of the device that you are using when this happens. Thanks!

TannerPandora · ‎11-07-2021

Hi @billreichhold! Thanks for posting to community. Are you using the Sonos app or the Pandora app? If you're using the Pandora app, the easiest way to add a station to your list is by searching for an Artist, Song or Station. Then simply press play. This will begin and add the station to your list. You can find more info around creating, editing and deleting stations on our Help Page. If you're using the Sonos app, you can find more info on station creation from our Help Page: Pandora on Sonos If you're seeing something different, can you do me a favor and take a screenshot of what you see when trying to add a station. Thanks!

TannerPandora · ‎11-05-2021

Thanks, @Kf7mxe! Just needed to get some details around your experience. I've created a ticket and passed it along to our engineering team. Thanks for letting us know!

Re: Yamaha - Error message: "Access Error"

Re: Streaming for long periods

Re: Tivo - "Are you still listening" message

Re: CarPlay - No sound every other song

Re: Samsung TV - No Sound

Re: Roku - Not able to access My Albums

Re: Android Auto - Not all playlist songs load

Re: Android Auto - Album artwork Incorrect

Re: Android Auto - Album artwork Incorrect

Re: CarPlay - No sound every other song

Re: Confused

Re: Amazon Fire Stick - Renew Pandora license

Re: Tivo - "Are you still listening" message

Re: Yamaha - MusicCast - Error message 'Unable to ...

Re: Tivo - "Are you still listening" message

Re: Yamaha - Unable to find Pandora app

Re: Yamaha - MusicCast - Error message 'Unable to ...

Re: Tivo - "Are you still listening" message

Re: Sonos - Adding stations

Re: Google Home - When casting, selecting a song p...

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