Hi @crystaldragon! Thanks for posting. Sorry to hear this is happening.  I’ve enabled a trace on your account to help us better understand what’s happening. Are there any error message that come up? If so, what does it say? In the meantime, let's try removing the device association from your account and running through the setup process again to see if that helps. I've removed the device association from your account. This will automatically sign you out once this change takes effect. Please be patient as this may not happen instantaneously. Next, click here to select steps specific to your device in order to set up Pandora once more. If you do not see your device listed, click here for general activation steps. Let me know how it goes.  ... View more

Hi @quadjon! Thanks for posting. Sorry to hear you're having trouble with Alexa.  I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps one more time. I understand that you've completed some of these steps already, but please bear with me.  While the trace is enabled, please try the following: Check to see if there are any updates available for your Alexa and Pandora apps. Update both as necessary. Restart your Alexa device by unplugging the power source and plugging it back in. Try unlinking and relinking your Pandora account via the Alexa app. When you relink, if you continue to receive the same error message you mentioned in the Alexa app, can you do me a favor and please take a screenshot.  Thanks for the help and patience while we look into this.  ... View more

Hi @mbm! Thanks for posting. I moved your message over to our Desktop board since this section fits a little better than the previous thread, which was for Bose devices.  Could you tell me a bit more about what is happening?  Are you listening from: Our website, or the desktop app? If you're listening from the web, what browser are you using? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.) Thanks for the help!   ... View more