Hi @ceberhard1! Thanks for posting. I moved your message over to an existing thread for activating Alexa devices: Linking Pandora with Amazon Alexa Check out the accepted solution above for steps on how to activate your Alexa device.  Thanks for being part of community.  ... View more

Hey @ichalif @brianfpan! I've been talking to the engineering looking into this and they believe they located the root of the problem and resolved it.  Would you mind trying again and let me know if you're still running into trouble.  @brianfpan I have not removed the device associations yet. I'm hoping this fix will help first. Let me know how it goes.    ... View more

Hi @gblair25! Thanks for posting your experience. Does this only happen when casting to your Google Nest? Does the same thing happen when you try casting to another device, like a TV? In the meantime, I'd like to report your issue to our engineering team. Can you send over a bit more info about your Pixel? Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: Open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. Thanks! ... View more

Hi @Lincolnpondlove @EsD @madreloco! Thanks for posting your experience. Sorry for any frustration this has caused. 😓 Can you send over a bit more info about your device? Model: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: Open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. Thanks for your patience while we look into this.  ... View more

Hi @Asowell! Thanks for posting to community.  For further assistance regarding your Goole Home Nest Mini, please contact the Google Play support team. If you have any other questions related to your Pandora account, let me know.  ... View more

Thanks for the screenshots @drothenhaus! Did this recently start happening? The only reason I ask is I'm wondering if each device has it's own device ID and is sorting by recently played and it’s based on what was recently played for that specific receiver. Let me know. ... View more

Hi @HeresJohnny @asog2 @thomas0509! Thanks for posting your experience to community.  @thomas0509 - I moved your message over this thread to keep things organized.  I'd like to report your issue to our engineers for further investigation. Could you tell me what OS version your Xbox One is on? (To find that, go to Settings > System > Console info.) Also, what version of the Pandora app are you on? (You can find that in the Pandora app in Settings, underneath Terms of Use.) Also, I've enabled a trace on your account, would you mind replicating the issue and letting me know the time and date it crashed.  Thanks for the help! ... View more

Thank you, @ichalif! I've passed this along to our engineering team so they can take a closer look.  ... View more

@MLaff  Interesting. I've been receiving reports from other listeners having various connection issues on their devices and their ISP is with ATT too. I'm going to create a report and send this over to our engineering team so they can take a closer look.  Thanks for the help and your patience in the meantime.  ... View more

Thanks for the follow up, @schmidtp!  I'm going to relay this over to our engineers so they can investigate further.  Thanks for letting us know.  ... View more

Thanks for the follow up, @MLaff.  Can you do me a favor and see if the same thing happens on another browser like Firefox or Edge. Are you on Wi-Fi or Ethernet when this happens? ... View more

Hi @lkcarrol! Thanks for posting.  I’ve enabled a trace on your account to help us understand what may be happening. Can you do me a favor and please replicate the issue and include a picture of the error you see on your TV.  Also, have you tried any troubleshooting prior to reaching out?  Thanks for the help! ... View more

@MLaff Does the same thing occur on the web or only on the desktop app?  ... View more

Hi @schmidtp! Thanks for posting your experience.  To clarify, Pandora will start playing through your phone or another device?   ... View more

Hi @LG_lasvegas! Thanks for posting.  Most home-listening devices get 128kbps - whether the account is free or paid. 👋🏻 ... View more

Hi @Sheppardgrady! Thanks for posting. Did this just recently started happening for your Series X?  Could you tell me what OS version your Xbox One is on? (To find that, go to Settings > System > Console info.) Also, what version of the Pandora app are you on? (You can find that in the Pandora app in Settings, underneath Terms of Use.) In the meantime, I've included your info on our ticket for this. Our engineers are investigating this issue.  Thanks for your help and patience!   ... View more

Thanks for the follow up, @cfunk!  I've created a ticket so our engineers can take a closer look at what may be happening with the meta data for bluetooth connections.  Thanks for the info and your patience in the meantime! 👍🏻 ... View more

Hi @ichalif and @brianfpan! Thanks for posting your experience.  I’ve enabled a trace on your accounts to help us better understand what’s happening. For this trace to be useful we’ll need you to try and use Pandora as you normally would.  @brianfpan I'd like to try manually removing your devices from your Pandora account and have you log back in. Let me know if you'd like to proceed with this.  @ichalif Are you able to share your traceroutes?  Also, can you both let me know which ISP you're using? Thanks for the help! ... View more