Hi @R_and_S! On our TV platforms, due to limitations, we currently only display the first 100 recently listened to stations.
Can you try the following:
Changing the sort order on the television
Try searching for the specific station versus adding the station.
Let me know how it goes.
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Hi @Luca42!
I removed the device association with your Pandora account. Can you try going through the set-up process once this takes effect. It may take a little time, but you should automatically be logged out when this occurs.
Let me know how it goes.
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@Aric Looks like you're in the backstage page. To skip you'll need to be in the 'Now Playing' page.
In your example, if you press on 'Inside The Lines (Feat. Casso)' - don't forget you'll need to start the station first - this will take you to the 'Now Playing' page and you'll see the options for thumbing up/down, repeat and skip at the bottom.
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@Aric It sounds like you're running into a bug, unfortunately, I'm not able to help without more info, specifically a screenshot of what you're seeing when you're trying to skip on a station.
As a Premium subscriber myself, I have the ability to skip on my iPhone without any issue.
If you'd prefer not to troubleshoot, I completely understand and I can escalate your post to a User Support team member who can help with your subscription.
Let me know.
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Hi @Hockeynow70 thanks for the detailed post. Sorry to hear this is happening.
I’ve enabled a trace on your account to help us better understand what’s happening. Let's try removing the device association from your account and running through the setup process again to see if that helps.
I've already gone ahead and removed the association, this will sign you out when it takes affect. Run through the set-up again and let me know if the stations are still missing.
Thanks!
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Hi @gregmcf, thanks for posting.
Is this happening on your stations? The explicit filter will only apply to your stations; it doesn't apply to podcasts, albums or playlists.
If this was on a station, can you give me a little more feedback so I can take a look into this?
What station did this happen on?
What was the artist?
Which song was it?
In the meantime, if haven't already, I would recommend giving a thumbs down to any explicit song that might play.
Thanks for the help.
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Hi @daleslad,
Let's try removing the device association from your account and running through the setup process again to see if that helps.
I've gone ahead and removed the Tivo association from your account. This will automatically sign you out once this change takes effect. Once this happens, can you go through the set-up again and let me know if you're still getting the black screen and no sound.
Thanks!
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Hi @Aric, thanks for posting.
Sounds like something may be going on. Can you please do me a favor and send me a screenshot of what you're seeing when you try and skip a song on your station. I’d like to take a closer look.
Also, I'm happy to let our curation department know about the album art. Just let me know which artist and song this is happening on.
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Thanks for posting @Mattf, sorry to hear this is happening for you as well.
Can you give me some info about your device:
Device & Generation:
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
Does this happen on Cellular and WiFi?
On every station or have you noticed a trend with select stations?
Thanks for the help.
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Hi @mrhirsch! Thanks for posting!
You should be able to swipe left on the song and the option to 'Delete' will show on the right.
Example below:
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Hi @dalabast - thanks for posting!
When listening to on-demand content, such as albums and custom playlists, you can scrub tracks to move back or forth by pressing the progress bar at the bottom of the Now Playing screen. Keep in mind that this feature is not available when listening to stations, due to licensing restrictions.
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Hi @1Adrian Thanks for posting, sorry to hear this is happening.
Can you let me know the TV model this is happening on?
Is it only happening on the TV or on multiple devices as well?
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Hi Everyone!
Thanks for all your patience while we investigated this issue. We've just been informed that Sony has pushed a fix for this issue to their TV's.
We now believe this has been resolved. If you're still running into trouble, please let us know.
Thank you!
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Darn, was hoping that would help @rhyjack.
I can go ahead and create a ticket for this to pass along to our engineers. When you try to log back in, are there any error message? Does it not load up at all or does it look like it freezes?
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Hi @rhyjack - I removed the device association from your account. This will automatically sign you out once this change takes effect.
Next, click here to select steps specific to your device in order to set up Pandora once more.
If you do not see your device listed, click here for general activation steps.
Let me know how it goes.
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Hi @Ldubos! Thanks for posting to community.
Let's try some troubleshooting for your Onkyo receiver.
I've removed the device association with your Pandora account. When this takes affect, it will log you out. I'd also recommend disconnecting your receiver from the power source, wait 30 seconds, and then plug it back in.
Once you power back on, log back into Pandora and try once more. Let me know how it goes.
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