About TannerPandora

TannerPandora · ‎04-15-2020

Thanks for being super helpful with this @McDude! Great resource of info.

TannerPandora · ‎04-15-2020

Napping

TannerPandora · ‎04-15-2020

TannerPandora · ‎04-15-2020

Thanks @McDude! I forgot to mention this earlier, can you also include a screenshot of the missing cast icon. Thanks again.

TannerPandora · ‎04-15-2020

Hi @Campbelljay, thanks for posting to community! Sorry for any trouble with this. I appreciate you trying the steps and letting me know your experience. I've passed your info along to our engineers. I would also recommend reaching out to Sony Support as well since individual manufacturers are usually responsible for the implementation of the Pandora app. They may be able to provide more detailed support steps for your Sony model. Thanks for being part of community!

TannerPandora · ‎04-15-2020

Hi @Christhemechani! Thanks for posting to community. Can you let me know which device this is happening on? What happens when the album stops? Does the playback stop, does the counter appear to keep moving forward with no sound or does it resume with content from another station or album? Let me know.

TannerPandora · ‎04-15-2020

Hi @McDude thanks for the follow up! I'm going to go ahead and create a ticket for this to pass on to our engineers for further investigation. Could you tell me more about your iPhone? Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Thanks for the help!

TannerPandora · ‎04-14-2020

Pandora Update 04/14/2020: As of Pandora version 2004.1, Pandora will no longer support OS 6.0 for Android. To confirm the Android version you are running on your device, open Settings, General, About Device, and Android Version. If you are running an Android OS version older than OS 7.0, you will need to update your device’s operating system. For some Android devices, you can update by going to Settings > General > About device > Software updates > Check for update. What does this mean for you? Question: Will I still be able to listen to Pandora on Android OS 6.0? Answer: Yes, you can still listen to Pandora on your device with OS 6.0. Question: What if I have to remove the Pandora app from my Android device or restore my device, will I be able to reinstall? Answer: Yes, you should be able to download a previous version of the Pandora app from the Google Play Store. Question: What if my device is older than OS 6.0? Answer: If you are using an Android device that is not able to upgrade to Android OS 7.0 or higher, you should be able to download a previous version of the Pandora app from the Google Play store. Otherwise, you won’t be able to download Pandora on that device. Question: Will I be able to get the new features that Pandora releases. Answer: Since new features are released with the new updates of Pandora, they will not be available on unsupported devices.

TannerPandora · ‎04-14-2020

Pandora Update 04/14/2020: As of Pandora version 2004.1, Pandora will no longer support iOS 11 for iPhone. To confirm the iOS version you are running on your device, open your device’s Settings, go to General, About, and Version. If you are running a version older than iOS 12, you will need to update your device’s operating system (OS). Please refer to this article on how to do that. What does this mean for you? Question: If I’m not able to update my OS, will I still be able to listen to Pandora? Answer: Yes, you’ll still be able to listen to Pandora on your iOS device as long as you do not remove the app from the device. Question: What if I have to remove the app or if I have to restore my iOS device? Answer: Unfortunately, you won’t be able to download the Pandora app on an iOS device running iOS 11 or earlier. Previous versions of the app are not available for download. Question: Will I still receive future feature updates? Answer: Since new features are released with the new updates of Pandora, they will not be available on unsupported devices.

TannerPandora · ‎04-14-2020

Should be most recently added @Tre_M. Do you have a couple of example stations you are seeing?

TannerPandora · ‎04-14-2020

Hi @scioto, thanks for posting to community! I've made a new post for your issue because this sounds a little different that what was happening in the previous post: Sony TV - Error Message: Internet browser will be closed due to internal issues" I’ve asked our User Support team to enable a trace on your account to help us better understand what’s happening. I'd like to start with some standard troubleshooting for your Sony: First make sure your TV has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete. If you're still having the same problem, then please try a few standard network troubleshooting steps: Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps. Try rebooting your modem and router and restarting the device. Try removing and re-adding the app (if this is possible on your device). Let me know how it goes.

TannerPandora · ‎04-14-2020

Hi @JKL, thanks for posting on community! Can you tell me more about what is happening? What is the year and model number of the speaker? Is the connection via Bluetooth? If it's connected via Bluetooth, does it show that is has connected, but no sound comes through? Do you receive any type of error message? If so, what does it say? On your MacBook, are you using Pandora through the web or the desktop app? If it's the web, which browser are you using? If it's the desktop app, can you let me know which version you're running? (Let me know if you need help finding this) Thanks for the help!

TannerPandora · ‎04-14-2020

Hi @Tre_M, thanks for posting to community! Sounds like you're using PandoraLink in your vehicle. PandoraLink will only show the most recently added 95 stations. Also, if the station is recent but based off of special marketing or Super Star promo, this may not appear as well. Alternatively, if your vehicle is equipped with a standard Bluetooth connection*, you can use this feature to bypass PandoraLink and control Pandora from your phone. Sorry for any inconvenience around this. *Use your mobile device only when conditions allow and as permitted by applicable law.

TannerPandora · ‎04-14-2020

Hi @DRSTL, thanks for posting to community! I've moved your message to our Support board because this sounds more like a troubleshooting issue than a feature request. The Thumbs Up/Down icons shouldn't disappear on your device. Are you listening to Pandora on a computer or on device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.) Let me know!

TannerPandora · ‎04-11-2020

@hendric5 Perf! I'm going to follow up with some engineers, and I'll get back to you when I hear back. Oh, it just occurred to me, do you know how much storage is on your Apple Watch? Thanks for the patience in the meantime!

TannerPandora · ‎04-11-2020

Thanks for the info @hendric5. You can find thePandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Thanks again!

TannerPandora · ‎04-11-2020

Hi @hendric5 thanks for following up. I'd like to gather some additional information about your device from you. Can you let me know: iPhone Model: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) iOS version: Pandora version: Apple Watch Model: WatchOS version: Let me know if you have any trouble finding this info. Thank You!

TannerPandora · ‎04-11-2020

Hi @bigfred65 thanks for posting! Do you mean will the AirPods connect via Bluetooth or will you be able to control the Windows 10 app with your AirPods? You should be able to connect your AirPods via Bluetooth to your computer. I'm able to do this on my Mac with my AirPods, however, I can't control playback like pause/resume or volume controls via the AirPods. You'll need to that through the computer. Let me know how it goes.

TannerPandora · ‎04-11-2020

Hi @pistolpd thanks for posting to community. I moved your message to another thread that I believe is similar to your issue since you mentioned it freezes in Chrome: Pandora stops playing on web We believe the error has been resolved. Would you mind refreshing Chrome and trying again? Let me know how it goes.

TannerPandora · ‎04-11-2020

Hi @Rdreamhouse36 thanks for posting to community. I do see that you sent in an email to our support team, someone will get back to you as soon as they can. Thanks for your patience in the meantime.

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