Hi @nimoric thanks for posting to community.
I checked on your account and it looks like you were previously upgraded to Premium Family, but now upgraded to an indiviudal plan of Premium through Apple.
It seems when you update your payment info and resubscribed you did this through Apple instead Pandora directly. Joining or upgrading to a Premium Family subscription is currently not possible through third-party vendors (e.g., Apple or Google Play).
If you'd like to return to your previous Premium Family plan, you'll need to cancel your current subscription through Apple and then subscribe to Premium Family through Pandora.
For steps on how to cancel your Apple subscription, please click here.
If you'd like to receive a refund, you can request one from Apple with the following steps here.
Once you begin to hear ads on your account again, you can upgrade to Premium Family from our web page here. Be sure to do this from a computer, not a mobile device.
Don't forget, when you upgrade to Premium Family, you'll need to send an invite again to your girlfriend so she can be part of the plan.
To invite someone to your family plan:
Make sure you're logged in with your master account (the one you used to upgrade to Premium Family);
Visit the Subscription section of the account.
Select Manage Family to view the main family plan management page;
Send a family plan invite to an email address your family member can access, even if it's different from the email address on their Pandora account. (They'll be able to enter the login information for their Pandora account later, even if its under a different email.)
Have them open the invite email, and follow the prompts to add their Pandora account to your family plan.
If you continue to have trouble, you can reach the Pandora support team from our help page here.
I hope this help to explain. Thanks again for being part of community! 🎧
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