Hi @Bjd - did you mean you want to log out of your current account and log into another account on your mobile device? ... View more

Hi @Binaural462 thanks for posting! The best place to give us feedback and suggestions you'd like to see on Pandora is by visiting our Feature Request board. From here you can post your ideas and like the suggestions and ideas of other listeners. 🎧 Thanks again for posting to community!      ... View more

Hi @Jimmyboy11 Sorry for any trouble playing Pandora. I checked your account and I do see that you've contacted our support team about this. I've confirmed that someone will be reaching out to you about this shortly.  Thanks for posting to community! 🎧 ... View more

Hi @pato88 can you confirm if you're listening to Pandora on a mobile device or on a computer? If you're on a computer, which browser are you using? If you're using a mobile device, what is the make and model? Also, can you let me know what Pandora version you're on. (If you need help with this, let me know. ) Thanks for posting to community! 🎧   ... View more

Hi @jmonti75 Sorry for any confusion over your subscription level. It looks like you're subscribed to Pandora Plus, not Pandora Premium. In the past, free listeners and Pandora Plus subscribers were only able to look for artists and tracks in order to create radio stations. However, we've updated your experience so that you have the ability to listen to content on-demand, without being a Pandora Premium subscriber. If you're seeing ads, it's most likely because you're triggering a complimentary session of Pandora Premium without realizing it. Basically, if you search for and select the name of an artist, or track, or album, you should be brought to a "backstage page" where you can either create a radio station or press play. If you press play you indicate that you'd like to listen to that content right away (or "on-demand"). Since only Pandora Premium subscribers can listen on-demand, you will either see an ad for Pandora Premium, or be prompted to watch a video ad to unlock a complimentary session of Pandora Premium. Keep in mind that upgrading to Pandora Premium or accepting a complimentary session of Pandora Premium is completely optional; you can close the ad and we'll create a station for you to listen to instead (if one is available). Should you decide to accept a complimentary session of Pandora Premium, rest assured that you won't be billed; because the additional cost of these sessions is covered by the advertisement, your account will return to your regular service automatically when the session expires, and you won't be charged any Pandora Premium fees. Hope this helps to explain. Thanks for posting to community.  ... View more

Hi @borchwack thanks for posting to community. Just to confirm, does this happen when you're listening to Pandora directly from the app on your phone or is your phone connected to a 3rd party device? Can you also let me know: The model of your iPhone? The Pandora version you are currently on? (If you need help finding this, let me know.)   ... View more

Hi @Sammy thanks for posting to community!  I've moved your post to this thread because it sounds like you have a similiar question. I would checkout @overthemoon's response above.  They are correct, this is a limitation of TV platforms for Premium. I would recommend visiting our Feature Request board, from there you can post new ideas, feedback and suggestions that you'd like to see on Pandora.  Thanks again for being part of community! 🎧 ... View more

Hi @leightonwhiddon! Thank you so much for your thoughtful post! ❤️ I've moved your holiday happiness to our community chat board.  We hope that you have a great holiday season too! 🎧        ... View more

Hi @Tanya1 thanks for being part of community! Could you tell me a bit more about what is happening? Are you receiving an error message? If so, what does it say? Does the playback stop? Does the app crash? I'd also like to start with some standard troubleshooting: First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete. If you're still having the same problem, then please try a few standard network troubleshooting steps: Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps. Try rebooting your modem and router and restarting the device. Try removing and re-adding the app (if this is possible on your device).   Let me know how it goes.  ... View more

Hi @BreenX I would recommend checking back periodically 👍 ... View more

Hi @jason9343 thanks for posting to community! I've moved your post to this thread because it sounds like you're having a similar issue.  We are aware of this issue and are working on it. Thanks for your patience in the meantime. ... View more

HI @Sandersnick87 You can shuffle either your collected songs or your stations from My Collection. Unfortunately, for now you won't be able to edit which stations are shuffling directly from our mobile app. In the meantime, you can edit your shuffle from a computer and your selections will carry over. This is a feature we're actively working on improving. I would also recommend visiting our Feature Request Board and liking the request for Custom shuffle on mobile for Pandora Premium.    Shuffling on your mobile device: To shuffle your collected songs, sort your collection by tapping the small arrow (or "caret") and selecting Songs. Then tap Shuffle all songs. If you prefer to shuffle your stations instead, sort your collection by Stations, and tap Shuffle all stations.   Shuffling on the web: Go to My Collection, sort the collection by Stations and select Shuffle Stations. Hope this helped to explain. Thanks for posting to community! 🎧 ... View more

Hi @Tlhowde I've moved your most to this thread because it sounds like you're having a similar issue with offline listening.  If you haven't peformed any troubleshooting steps, let's give it a try to see if they will help.  I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora open and in the foreground of your device while the download completes. To do that from a mobile device: Tap the Profile tab and then the Settings gear in the top right corner. Toggle Offline Mode off, and confirm that you'd like to remove the content from your device. Toggle Offline Mode on again, to reset the download process. Keep the Pandora app in the foreground of your device while your offline stations re-download. Let me know how it goes. Thanks for being part of community! 🎧 ... View more

Hi @Freeuser13 I've moved your post to this thread because it sounds like you have similiar feeback.  You can check out @AdamPandora post above for helpful suggestions for your stations or click here.  Thanks for posting to community! 🎧 ... View more

Hi @trey947 you should be able to update your email address either from the web or your mobile device.  From the web:  Visit pandora.com on your computer and signing in. Next, click the icon (initial or picture) in the top right corner of the page and select Settings. Under Account you can make any necessary changes to your registration information, including your email address and password. Be sure to save your changes when you're done. From a mobile device:  Go to the Profile tab in the bottom navigation bar. Then tap on the Settings gear in the top right corner and select Account. From here you can change all your registration information (including your email address, zip code and password). Make sure to tap Save when you're finished.  Note: When you are updating your password, you will need to enter the old password to confirm the changes. Only then will the new password take effect. Let me know if you continue to run into trouble updating your email address.  Thanks for being part of community! 🎧   ... View more