Hi @PandyJoan  Does the tab say PandoraLink or just Pandora?  Would you be able to share a picture of what you're seeing? You can attach photos directly here in the thread. This is best done through a mobile or web browser. You won't be able to attach pictures through the email notification you may receive.   In the meantime, I would recommend checking for updates to the Pandora on app directly on your phone. Here's how to check if an update is available: Open the Google Play store app. Tap the profile icon in the top right corner. Tap Manage apps & device. Then tap Manage and scroll to Pandora. Tap update. Tip: In some cases, you may need to restart your device to update an app. Thanks for the additional help! ... View more

Hi @tolaudio  Welcome to community! Sorry to hear your still having trouble with CarPlay. Based on your description it sounds like you're having some loading and playback trouble. Another listener is having a similar experience so I've merged your posts together and passed along your info to our engineering teams for further investigation. Thanks for letting us know, and thanks for your continued patience! ... View more

Thanks for the follow up and additional details, @knelson1966. I've gone ahead and passed this along to our engineering team so that they can further look into what may be happening. Thanks again for your patience! ... View more

Hi @Groovy  Welcome to community! I would first begin with uninstalling and reinstalling the app. This creates a fresh, new connection with Pandora and may help to resolve this. Let me know if you're still having trouble. ... View more

Thanks for the follow up, @susan6947. I've enabled a trace on your account to help me review. I'd like to begin with having you disconnect your Pandora account from the Sonos app. 1. From your mobile device, open the Sonos app and go to Settings, then My Services. Select Pandora and sign out. 2. Now, please sign out of your Sonos App. 3. Sign back into your Sonos app, reconnect the Pandora app, and try listening once more. When you hear an ad the next on your Sonos, please let me know the date, time and station you were listening to. Thanks much for the help! ... View more

Hi @SeanDC  Welcome to community! Sorry for any trouble. To clarify your post, you've updated an old email address that was associated with your Pandora account to a new email address, but that same account, associated with your Alexa, is still playing commercials? Unlinking and linking your Pandora with your Alexa is the best way to proceed. Your music collection is saved through your Pandora account, so as long as your using the same account info when linking to Alexa, the content will remain the same. Additionally, I did take a look at your Family Plan account and noticed that two family invites had not been accepted yet. I've gone ahead and manually added them to your plan.   ... View more

Hi @susan6947  Sorry to hear ads are playing with your upgraded subscription. I'm happy to take a closer look. Could you tell me a little more about your experience: When you heard the ad, was this on a Station or Podcast? Where you listening through the Pandora app or the Sonos App? Thanks for the help!   ... View more

Thanks for the follow up, @Spooge032. I've gone ahead and passed this along to the engineering team. Since it's happening on mobile too, it seems like CarPlay is experiencing the same symptom. One more thing I wanted to check on, based on your description this is happening on the Now Playing screen when listening. Can you test and tell me if you have the same experience from the station details page. Here are some steps you can use: From the Pandora app, select a station - the station may start playing Tap Edit on the left side Scroll down to your Thumbed Up Songs Remove a track by pressing the red button, when finished, don't forget to hit Done in the top right corner. Let me know if you have the same experience of the thumb returning. Thanks for the help! ... View more

Hi @Beedoobee  Thanks for posting, sorry to hear you're having trouble with the audio when connected to CarPlay Since you're experiencing something a little different than the original thread, I moved you over to a new post. Could you tell me a bit more about your experience: -When connected to CarPlay, are you using a wireless connection or USB connection? If wireless, can you please try a wired connection and let me know if you have the same experience. -Does the whole audio completely lower, or just the base? In the meantime, I've enabled a trace on your account. While I see a new connection recently, would you please uninstall and reinstall the Pandora app on your iPhone again. I'd like to have a fresh connection for the trace. Thanks much!   ... View more

Hi @Spooge032  Since you're experiencing something different than the original thread, I've gone ahead and created a new post. Could you tell me more about experience. To clarify, either in CarPlay or directly within the Pandora app, when you try to un-thumb a thumbed up track, it will re-thumb up the track again? Does that sound about right? In the meantime, could you do me a favor and uninstall and reinstall the app once again. I know you've done this recently, however, I've started a trace, and I would like to get refresh connection. Thank you much! ... View more

Hi @knelson1966  Glad to hear your experience has improved. To help keeps thinks organized, I moved your post into a new thread since your experience has changed a bit from the original. Could you tell me more about the page not loading. Do you mean the Recent tab won't load or another page? Can you share a picture of what you're seeing? For your experience with 'unable to control the music', are the playback controls unresponsive or greyed out? Thanks! ... View more

Hi @Meanmom  Thanks for visiting the the Ideas Board. Currently, it's not possible to listen to a station on multiple devices and receive the same content. Each stream to a Pandora account is personalized, sending a unique stream to that listener. Additionally, while you can log into multiple devices with your Pandora account, then can't be playing at the same time. For now, you can share your stations with other listeners. You can find more information about how to share from Sharing on Pandora. Thanks for your feedback around this idea. Your post status been updated to Open Ideas. ... View more

Hi @ohnomrbill  Welcome to community! Sorry to hear you're having trouble with the MusicCast App. I see that you may have removed the Pandora app, but if you haven't already, I would maybe try to uninstall and reinstall the MusicCast app on your device. Unfortunately, I don't have access to the MusicCast app to provide additional troubleshooting steps. If you continue to have trouble after uninstall/reinstalling, I would recommend reaching out to Yamaha Support for additional assistance. ... View more

Thanks for the follow up, @survken. Could you try clearing the data and cache on your TV to see if it will help. You can use the following steps, though, depending on your model of TV, they may be slightly different. On the supplied remote control, press the HOME button. Select the Settings Gear icon  ⚙️ Follow the steps according to your TV menu: Select Apps → See all apps → Show system apps. Select Apps. Under System apps, select Pandora. Select Clear cache, then select Ok. If the issue still occurs, move on to the next step. Select Clear data, then select Ok. If displayed, select CLEAR ALL DATA, and then Ok I would also try power cycling your TV by unplugging it for at least 5 minutes and then plugging it back in. Let me know how it goes.   ... View more

Hi @scottcmace  Welcome to community! Sorry to hear you're having trouble casting. Sounds like you've done quite a bit of troubleshooting already. I'm happy to pass this along to our engineering team. Can you please confirm your Android OS and Pandora version? Thank you! ... View more

Hi @777kent You should be able to log into your new Roku device with your Pandora email address and password. An activation code is no longer supported for pairing new Roku devices. ... View more

Hi @julie78787! Sorry to hear you're having trouble. I've removed your Onkyo device from your Pandora account. When this takes affect, it will automatically log you out. I would give it a bit of time just to be sure. I'd also recommend power cycling your Onkyo by unplugging it for at least 5 minutes. Let me know if you're still having trouble after logging back in. ... View more

Hi @ckoaks2375  Welcome to community! Can you share a pictures of what you're seeing. Both with the partial collection showing and the albums that you haven't added to your collection. You can share pictures directly here on community. This is best done from a web or mobile browser. You won't be able to share pictures through the email notification you may receive. Please be sure to include a few example names of the albums that you've never added. Thanks! ... View more