Hi @Rmorris87  If you're trying to connect in your vehicle, a device activation code is not needed. These codes are only for some in-home devices, such as TVs. If you're trying to get started in you car, I can help out with that. Just let me know: Make and model of your vehicle: Make and model of your mobile device: Do you have Android or CarPlay? Please note, a mobile device is required when connecting in the vehicle. Use your mobile device only when conditions allow and as permitted by applicable law. ... View more

Hi @CCart71  Welcome to community! Can you tell me a little more about your experience: Does this only happen when connected to your Pathfinder or does Pandora buffer outside your vehicle too? When in your Pathfinder are you connected to an internal WIFI that  enables you to connect to CarPlay? When you connect with a USB do you still have the same problem? Thanks for the help! ... View more

Hi @texaspatriot82  Welcome to community! Let us know if you have a specific Pandora question or need help with an in-home device. ... View more

Hi @insideyoga  Which browser are you using? Does this happen when using a different browser of the Pandora desktop app?  ... View more

Awesome, so glad to hear it, @chaad! Enjoy your weekend. 🙌 ... View more

Hi @chaad  Thanks for the clarification. Based on your description from your last post that sounds like the activation page for the Pandora app on your TV. Try these steps: Launch the Pandora app on your TV Select New User An activation page will appear with a code - leave this code up on the device screen as you continue. From a mobile device, open the Pandora app and go to Settings, then tap Device Activation and enter the code. This should activate the Pandora app on your Samsung TV. Let me know how it goes. ... View more

Hi @wiseman_dw  Hope you're doing well. Are you still having trouble listening to Pandora on your computer? If so, let me know which web browser you use. For example, Chrome, Firefox, Edge? If you're using another type of browser, please let me know the name. Thanks! ... View more

Hi @ScoobyScoobyDoo  I think you may be good to go now. There might have been a delay between the two billing systems. You can visit pandora.com/upgrade for features and subscription rates. Please be sure to select Family when upgrading your account. Let us know if you continue to have trouble. ... View more

Hi @ScoobyScoobyDoo  I checked your Pandora account on our end and I can confirm that it is still upgraded through Apple. Unfortunately, I don't have access to the Apple billing system, so I'm not able to tell whether your auto renewal has successfully been disabled. The best thing to do would be to revisit your Apple subscription page to confirm.  You can view Apple's see or cancel your subscription steps for more info. Alternatively, you could contact the Apple support team directly, and let them know that you'd like to verify that you have canceled the auto renewal on your subscription. Let us know how it goes. ... View more

Hi @Kkist  Welcome to community! I've helped to remove your Yamaha connection from your Pandora account. When this takes affect you should be automatically logged out. I would also recommend power cycling your Yamaha by unplugging it for at least 5 minutes. Then plug it back in and set up your Pandora once again. Let me know if you're still having trouble. ... View more

Hi @JosephCloud  I'm happy to pass along any experiences or offer troubleshooting steps, but I'll need additional information about the TVs you're using. Can you let me know the make and model? If you're casting to the TV or using the built in app on the TV? ... View more

Hi @chaad  Welcome to community! Can you tell me more about your experience? Are you accessing Pandora through the app within your TV or through a web browser found on your TV?   ... View more

Hi @Rob_Bekker  Thanks for your feedback around the playlist limits! The status of your post has been updated to Open Ideas. Thanks for visiting the Ideas Board! ... View more

Hi @Tim164  Based on your description, it sounds like your phone may have a battery optimization or battery savings settings enabled. These types of settings may cause performance issues or interfere with playback when your phone is locked and the app is in the background. Please try these general steps to see if they help. Open your device Settings and then Apps. Scroll to find Pandora or use Search in the upper right hand corner. Select Battery Next select Unrestricted. Unfortunately, due to the numerous models of Android devices, we are unable to provide step by step instructions for every device. If the above steps don't apply please reference the owner's manual for your specific device for steps to manage battery saving or optimization for your device. ... View more

Hi @jsettecase  Thank you for your update. I have passed this along to our engineering team. Glad to hear that some of your experiences have improved. To clarify, when you say you can't reply to the message that was sent out, does it say no reply or is the reply button grey out, or something else? The email you received from the Care team should have the capability of replying and I would like to make sure that an issue is not happening. Thanks much! ... View more

@tailored12 Do you have the same experience when using a USB cord or does this only happen with Bluetooth? In the meantime, please trying clearing the app data with the following steps and try again:  Open your Android Settings Tap Apps Scroll down to find Pandora Select Storage On the storage details page tap Clear Data. You will be asked to log into your account after completing these steps. ... View more

Hi @tailored12  Welcome to community! Can you tell me a little more about your experience: What is the model and year of your Cadillac? Are you connecting to Android Auto or PandoraLink? How are you connected, Bluetooth or USB? Does Pandora appear to play when choosing a station but no audio comes out?   Thanks for the additional details! ... View more

Hi @PatDembrun  Welcome to community! Sorry to hear this is happening on your Sony TV. Sounds like you've tried all the suggested troubleshooting. My only other recommendation would be to power cycle your Sony by unplugging it for at least 5 minutes and then plugging it back in and trying once more. In the meantime, I've gone ahead and reported your experience to our engineering team for further investigation. ... View more