Thanks for sending over those screenshot, @Kellie2! I'd like to try some testing. Can you disable or make exceptions for Pandora for your ad-blockers. I'd like to see if you have the same experience when these ad blockers are disabled. This will help narrow down what may be happening. Also, you mentioned using Chrome, would you mind trying another browser like Firefox to see if this happens there too. Thanks again! ... View more

Hi @MBBlack30345! Welcome to community. There is currently a bug on web that doesn't show the current station when in Shuffle for some users. We currently have a thread in our Desktop board about this - Desktop: Shuffle no longer displays what station track is playing from. Our engineering team is working on this, and it's resolved for some users but not all. Can you let me know your browser and version. I'll add you to our ticket. Thank you! ... View more

Hi @Sweepin1g! Welcome to community! Can you tell me a little bit more about your experience? What is the make, model and year of your vehicle? If you have an aftermarket stereo, what is the make and model of that device? What is the make and model of your phone, and the Pandora version? How are you connected - Bluetooth/ USB? Are you requesting the station through voice commands or selecting it through the head unit? Does it happen with the first track or does it happen repeatedly through your listening? Thanks for the help! Use your mobile device only when conditions allow and as permitted by applicable law.   ... View more

Hi @NLM! Welcome to community. Offline Listening is available to Pandora Plus and Pandora Premium subscribers. When you lose your mobile connection, Pandora will alert you with a notification to let you know that we are switching you to one of your offline stations. This way you stay connected to your music without major interruptions. This may happen even if the mobile connection loss is temporary. If you've been switched to offline listening automatically, the offline station will continue to play, even if you're back online. If you'd like to listen to another station, you would need to switch stations. Hope this helps to explain. Use your mobile device only when conditions allow and as permitted by applicable law.   ... View more

Hi @Ckb76  Welcome to community. Premium features should be available within Apple CarPlay. I'm enabled a trace on your account to help investigate. Can you please share a picture of what you're seeing when you try to use CarPlay in your vehicle. You can attach your picture here within community. The best way to do this is though a mobile or web browser. You won't be able to attach a photo when responding through the email notification. Thanks for the help. Use your mobile device only when conditions allow and as permitted by applicable law. ... View more

Hi @cjkuster! Welcome to community. Can you tell me a little more about your device and experience. What is the make and model of your car and how you connect to your vehicle? Is the Pandora app located within your vehicle's head unit or on your mobile device?   ... View more

I have a couple of go-to stations depending on my musical mood but lately it's been 'Adele Radio'. I've seeded the station with some other artist that has really made it an enjoyable listen: Jessie Ware Ella Eyre Emeli Sandé CHVRCHES Remember, stations work best with only a few seeds and plenty of thumb feedback. Listen Now                           ... View more

Hi @378018  Please see above for the accepted solution for more information. For more control over content playback, I suggest upgraded to Premium. This gives you more control over the songs you'd like to listen to with access to albums and playlists, or you can create your own personalized playlist. Listeners have limited control over when, how or in what order a particular artists or songs will play on Pandora stations - similarly if you were listening to radio in your car. You can further personalize your experience with Modes - to learn more about Modes, visit our Help Page.   ... View more

Hi @EEretired  Sorry to hear you're having trouble with your Fire TV Stick. Can you do me a favor and take a picture of the error messages you mentioned in your post above. I haven't seen that before and I'm curious to know what it looks like. Thanks for your help. Please note: The best way to post a picture on community is through a mobile or web browser. You won't be able to post a picture when responding through the email notifications. ... View more

HI @Tradetic  Can you tell me a little more about your device and experience? I see that you've have multiple in-home devices, Roku, Samsung TV, Sony TV. Which one are you having trouble with? When playback stops, is this in the middle of the song or does the song not load? Does it appear to play but no sound? ... View more

Hi @ToniYoz I would recommend trying to link your account through the web to see if it will help. Also, can you confirm your mobile device OS and Pandora version? ... View more

Hi @JK9963! Welcome to community. Consider it done - I've gone ahead and removed your Onkyo connection from your Pandora account. When this takes affect you should be logged out. If nothing appears to have changed, I would power cycling your Onkyo again, this should help. Once you're powered back up, try logging into Pandora again. Let me know if you're still having trouble.   ... View more

Hi @Jjdono  I just checked your Pandora account and I see a new connection with Sonos. Looks like you were able to get sign back in. Are you still having trouble with ads?   ... View more

Hi @Kellie2 Welcome to community. Since this is happening on a web browser, I moved your message over to our Desktop board. Can you do me a favor and take a screenshot of the Oops, something went wrong error message to share with me here. Can you confirm if you may have any ad blockers installed on your Thinkpad? ... View more

Hi @Booboobutt! Thanks for posting. Sorry to hear this is happening with your Barry White Radio. While I don't have any troubleshooting steps to provide at this time, I'm happy to pass this along to our engineer team. Can you please give me two (2) examples of tracks that you have thumbed up that no longer appear thumbed when they play. If you can include screenshots from your Now Playing screen, that would be very helpful. Please note: You can attach photos directly on community. The best way to do this is on a mobile or web browser. You won't be able to include photos when replying from the email notification. ... View more

Hi @rallert01980! Welcome to community. There are a couple of ways to remove stations from your collection. Looking at your account though, it seems like you may have already figured this out. I don't see any stations in your collection currently. But for anyone else that may be curious, you can remove stations from either your mobile device or web. FROM AN ANDROID: Go to My Collection. Press and hold (i.e., "long press") the station you'd like to delete. If you're a free listener or Pandora Plus subscriber, select Delete station. Next confirm by selecting Delete once more. If you're a Pandora Premium user, tap the highlighted Collect checkmark and select Delete when prompted. FROM IOS: Go to My Collection and locate the station you'd like to delete.  If you're a free listener or a Pandora Plus subscriber, swipe the station to the left and select Delete. If you're a Pandora Premium user, press and hold the station name (i.e., "long press"). Next, tap the highlighted Collected checkmark and select Delete when prompted FROM WEB: Click My Collection at the top of the page. Hover over the album art of the station you want to delete. (It may help to sort your collection by Stations.) Click the ellipsis (three dots). Select Remove from your collection.   Unfortunately, there isn't a way to remove Search History on mobile at this time. However, if you log out, this will clear out and cached info. ... View more

Hi @robglisson! Welcome to community! I moved your post over to an existing thread: Not receiving family plan invitations  It looks like you reached out to our User Support Team for further assistance. If you have any further question or require additional assistance I recommend responding to their email directly. They will respond as soon as they can. Thanks for listening! ... View more

Hi @OasisJim! Welcome to community. Happy to help answer your questions. 1. The short answer is no, you should not receive the "Someone else is listening message...' if everyone on your Family Premium plan is using their Pandora account Upgrading to the Family Plan means that you and up to five other accounts (6 total) can enjoy all of the benefits of Pandora Premium, while keeping your individual Pandora accounts. As long as each person on the family plan is on their own account, you can all listen to Pandora at the same time. However, you still won't be allowed to play music from a single Pandora account on multiple devices simultaneously. Each Pandora account on your family plan can only stream from one device at a time. This is because Pandora sends a personalized stream of music based on your musical tastes to the device you're listening on. 2. Since each member of your Family Plan requires their own account, if your Mom does not have a Pandora account she will need to create one. When she receives the Family Plan invitation, she should be prompted to either log into an existing Pandora account or create a new one. Personally, I've found that it's best, if the listener does not have a Pandora account, to first create a free account. Then, once the account has been created, to accept the family plan invitation. Pandora accounts can be created on a web browser, from www.pandora.com, or through the mobile app. 3. You can find more information about the family plan on our Help Page, under Pandora Premium Family. Hope this helps. Let us know if you have any other questions. ... View more

Hi @Jjdono! Welcome to community. Sorry to hear you're hearing ads on your Sonos. I've moved your message over to an existing thread: Still getting ads with direct-billed subscription I took a look at your Pandora account and I do see that you've upgraded to a subscription of Premium. Since Sonos is a 3rd party device, I would first recommend creating a new connection with your Sonos by manually logging out and then back in again. If you're still having trouble after establishing a new connection let us know and we can take a closer look. ... View more

Hi @Alissawertz,  Thanks for the follow up. I checked your account on web and see a pretty extensive list of tracks under your Songs collection. The missing online tracks may just be happening on your Galaxy device. Looping back to your offline content for a second, unfortunately, since offline is personalized to your device, there is no way for us to restore any content that has been removed. You'll need to download any tracks, albums or stations you'd like to listen to in offline once again. Since you'll need to redownload your offline content again, I'd like to first try some troubleshooting steps, that will clear any cached data on your Galaxy and give you a fresh and new connection with Pandora. Hopefully, this will help avoid this issue again in the future. You can do this with the following steps: Open your device Settings Tap Apps Scroll down to find Pandora Select Storage On the storage details page tap Clear Data. After these steps have been completed, you should be asked to log into your account again. Once you're back in, please check the tracks in your Songs collection and try downloading your offline content once again. Let us know if you're continuing to have trouble. In the meantime, I've gone ahead and passed along your experience to our engineering team for review. Hope this helps.     ... View more