🎉🎉🎉🎉🎉🎉🎉   ... View more

Is that the @itzcally we all know and love that left us for greener pasturers? 🧐   ... View more

Hi @MPTX! Thanks for posting. I moved your message over to an existing post: Station Limit on TVs There is a 250 station limit on all accounts, free or paid. However, consumer electronic devices and car stereos are not optimized for the 250 station limit and will still be subject to the previous limit of 95-100 stations. Hope this helps to explain.  ... View more

Hi @melissalayton21! Happy to take a look for you. Can you tell me a little more about what you're experiencing? ... View more

Thanks for the follow up @pandabro42.  I've let our engineers know about this so they can investigate further.  I'll be making updates in this thread when I they are made available to me.  Thanks for your patience in the meantime.  ... View more

Hi @maryahaley! Thanks for posting to community. Can you tell me a bit more about your device (the make, model and year) and what happens when you try to play Pandora on your Smart TV? Does it play but playback stops, does it not play at all, does it appear to freeze? Thanks for the help. ... View more

Hi @Jas70!  What's the name of the album? I'll take a closer look.  ... View more

Bonjour @FatalFroggy! Thanks for posting.  Can you tell me what happens when you try to thumb on shuffle? Is the option missing or does it not save? Can you do me a favor and please take a screenshot of what you're seeing when you try to thumb. You can include the screenshot in your post here.  In the meantime, I've enabled a trace on your account to help us better understand what may be happening.  Thanks! ... View more

Hey @DJennerit! Thanks for posting.  Can you let me know the make and model of your laptop? Also, are you listening on the web? If so, can you let me know the browser you're using? In the meantime, I'll DM you about your username. Thanks! ... View more

Hi @jspradlin! Thanks for posting to community.  To clarify your issue, you're able to hear the music (the instruments) however, the artist singing is not coming through or is distorted? Can you let me know the version of FireFox and Edge you're using? Additionally, is this only happening on your computer or on other devices on the same network? If it's happening on other devices, can you let me know the make and model of the devices. In the meantime, I've enabled a trace on your account to help us determine what may be happening. While the trace is enabled, can you please replicate the issue and then try the following troubleshooting steps: - Clear your Cookies, Cache, and History: Click on the menu icon (3 horizontal lines) in the upper right corner of your browser's toolbar. Select Library, then History and click Clear Recent History. Make sure Time range to clear: is set to Everything. Confirm the boxes for Cookies and Cache are marked. Click Clear now. Restart the browser and go back to Pandora.com. - Make sure you are accepting cookies from Pandora: Again, click on the Menu icon (3 horizontal lines) and select Preferences (If you're on Windows, select Options). Select the Privacy & Security tab on the left. Go to Cookies and Site Data. Click Manage Permissions... Enter "pandora.com" in the Address of website field and click Allow. Then click Save Changes on that menu. -  Make sure you are allowing Pandora to automatically play sound: Click the "i" icon to the left of the address bar while visiting the pandora.com web page. In the Permissions section, confirm the Autoplay setting is set to Allow Audio and Video. If not, click on the dropdown arrows to select that option. - Turn off extensions like Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. - Install the latest version of the Flash player here.  - If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to www.pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue. Let me know how it goes.    ... View more

Hi @ericksonsilva! Thanks for posting to community. I've moved your message over to an existing thread to keep things organized: 'Explicit songs won't play on genre stations' By default, genre stations such as Today's Hip Hop and Pop Hits Radio will play the edited/radio version of tracks by default (unless only an explicit version is available in our catalog). If you'd like to hear the explicit version, I'd recommend creating a new station based off of the artist or track rather than that specific genre. In the meantime, I've passed along to our engineers that the album artwork still contains the 'E' even if song is clean.  Hope this helps to explain.  ... View more

Hi @Jess0098 and @yaddie! Thanks for posting to community.  Just wanted to confirm, the Accessory Screen appears for you when connected via Bluetooth, however, you are not connected to PandoraLink or CarPlay in your vehicle? ... View more

Thanks for the follow up @Tudor! Glad to hear it was resolved! 🎉 If anyone else has a similar problem, you can click the link below from Amazon for steps on how to do this:  Unlinking and relinking your Pandora account via the Alexa app.   Thanks for being part of community! 🎧 ... View more

Thanks for the screenshot @CathyLW! I think I know whats happening. There is a 250 station limit on all accounts, free or paid. Pandora Premium listeners are also limited to 250 stations, but can create as many playlists as they like. Due to the millions of registered Pandora accounts in our database, these station limits help our systems manage the high amount of user data.   I checked your account and I see you're at the 250 station limit. You'll either need to delete some stations you don't use anymore in order to use the Sonos Search bar or if you prefer not to do this, you will need to look for content in your collections manually through your stations list.  I hope this helps to explain. Let me know if you have any other questions.  ... View more

Hi @Gidget! Thanks for posting.  Sounds like you've already done some troubleshooting. I'm going to go ahead and create a ticket for our engineers so they can take investigate. In the meantime, I've enabled a trace on your account to help us better understand what may be happening. If you could please try Pandora again and let me know the time and date the error message pops, this would be extremely helpful. Also, Can you please let me know the model and year of your Samsung TV. Thanks for the help!   ... View more