About TannerPandora

TannerPandora · ‎07-18-2025

Hi @balboadave I've just been told that an update went out that should help improve your experience on your DirecTV. Please try Pandora on your DirecTV once more and let me know if you're still having trouble. Thank you!

TannerPandora · ‎07-18-2025

Please Note: This post has been accepted as the solution to bring attention to the current Status or needed steps. This post will be updated with information as it is provided to the Community Team. Pandora Update 7/18/25: Hi all! We appreciate your patience! An update has been released that we believe should help to resolve the error message on your device. Please try again and let us know if you continue to have trouble. Pandora Update 7/16/25: Hi all! Welcome to community! Thanks for posting your experience with your Panasonic devices - sorry for any trouble with the Clock Error Message. While I don't have any specific troubleshooting steps that I believe would help resolve this immediately, I've passed along your details to our engineering team for further investigations. If you're new to this thread, please leave your Panasonic model and year so that I can continue to pass along details to our teams. We appreciate your patience in the meantime.

TannerPandora · ‎07-18-2025

Hi @TX49 Welcome to community! Sorry to hear you're having trouble with your Alexa. To clarify, do you mean that you're unable to link your Pandora account to your Alexa, or is it something else like Alexa isn't responding to voice commands? What kind of Alexa do you have?

TannerPandora · ‎07-17-2025

Hi @balboadave Welcome to community! Sorry for any trouble with Pandora on your DirecTV. Please note we recently updated the SSL certificate on a range of devices in order to continue to ensure our application's security. I recommend making sure that your device's firmware is up to date. If an update is available, try loading Pandora again once the update is complete. If no firm update is available, then you may have to reach back out to DirecTV since they are responsible for maintaining the Pandora app on their devices. In most cases a fix may need to come through one of their firmware updates. In the meantime, I've passed along your experience to our engineering team for further review and investigation. Thanks for your patience in the meantime!

TannerPandora · ‎07-17-2025

Happy, Happy Birthday, Alyssa! 🎉

TannerPandora · ‎07-16-2025

Hi @Bumbry88 Thanks for checking in. I checked in with our engineering team and found that we recently updated our SSL certificates across a range of devices to help ensure the ongoing security of the Pandora app. Unfortunately, this update has affected older devices like the Blackberry Playbook, which may no longer be supported. If a firmware update is available for your device, that may help—but in many cases, these older devices are no longer receiving updates that would allow continued compatibility with our latest security standards. I’m sorry for the inconvenience.

TannerPandora · ‎07-16-2025

Hi @1Ash1Crb Welcome to community! I believe you should have the ability to Replay songs on your Firestick TV. Similar to your phone, you should see a circular arrow pointing to the left. Could you show me a picture of the Now Playing screen on your TV. You can include pictures directly here on community. Be sure to add the picture through a web or mobile browser, you won't be able to add pictures through the email notification you may receive. In the meantime, if you haven't already, be sure that the Pandora app and your Firestick are on the latest version for each. Let me know how it goes!

TannerPandora · ‎07-15-2025

Thanks for the follow up and the extra details, @Tmw14! 🙌 While I don't have any troubleshooting steps that I believe would help to resolve this immediately the information you provided is super helpful! I've passed this along to our engineering team for further review and investigation. Thanks for your patience in the meantime!

TannerPandora · ‎07-15-2025

Hi @tmrucker and @Tmw14 Welcome to community! Sorry to hear you're having trouble in your vehicles. Could you tell me more about your experience: Are you connecting to Android Auto, Apple CarPlay or an integrated app? If connecting with a mobile device: What is the make and model: OS version: Pandora version: If connecting to an integrated app: What is the make, model and year of your vehicle: What is the exact error message you're seeing: Also, when possible, please include a picture of what you're seeing in your vehicle, that would be helpful. You can include a picture directly here on community. This is best done on a web or mobile browser. You won't be able to include pictures through the email notification. Thanks for the additional help! Use your mobile device only when conditions allow and as permitted by applicable law.

TannerPandora · ‎07-15-2025

Hi @Low82c10! Welcome to community! Sorry to hear you're having some trouble with Pandora through CarPlay. I've enabled a trace on your account, while this trace is enabled can you please do me a favor and uninstall and reinstall the Pandora app on your iPhone. Then continue to play Pandora with your CarPlay as you normal would. In the meantime, I'd like to report your experience to our engineering teams. Can you please let me know your Pandora version. If you need help finding that, let me know. Thanks for the additional help!

TannerPandora · ‎07-15-2025

Hi @Marty0725 Welcome to community! Sorry you're having trouble with Pandora on your Vizio TV. I appreciate you sharing your Vizio model details, this is very helpful. I've notified our engineering team of your experience so that they can further investigate. Thank you for your patience in the meantime!

TannerPandora · ‎07-15-2025

Thanks for the follow up, @inline_phil! Glad to hear it's back to working.

TannerPandora · ‎07-14-2025

Thanks for the information, @chazsd. I've let our engineering team know you're still having trouble. We appreciate your patience in the meantime!

TannerPandora · ‎07-14-2025

Thanks, @Bumbry88! I've let our engineering teams know you're still having trouble. Thanks for your patience in the meantime!

TannerPandora · ‎07-14-2025

LOL - love the inner chaos 😂 @deardzzz

TannerPandora · ‎07-14-2025

Welcome to community, @ARbanks14! Feel free to leave a little about yourself in Introduce Yourself. We have some fun interactive posts you might enjoy participating in: This or That: July Edition 🎆 Q: What music matches your energy right now? ⚡ What's some of your favorite artists?

TannerPandora · ‎07-14-2025

Hi @Chipman Welcome to community! Sorry to hear you're having trouble with Pandora on your Samsung refrigerator. Are you still having trouble logging on or has it resolved? If you're still having trouble, I'll let our engineering team know. Based on your description it sounds like you've done the troubleshooting I would have suggested. Do you recall the year of your Samsung refrigerator? Thanks for your help!

TannerPandora · ‎07-14-2025

Hi @gtbradley Are you still having trouble or did Pandora load for you eventually?

TannerPandora · ‎07-14-2025

Hi @chazsd Welcome to community! Sorry to hear you're having trouble with Pandora on your Panasonic TV. Sounds like you've already tried a few troubleshooting steps I would have suggested. I'd like to report this to our engineering team for further review. Could you provide the model number of your Panasonic TV? Thank you!

TannerPandora · ‎07-14-2025

Hi @Bumbry88 Are you still having trouble with your Blackberry Playbook, or were you able to log back in eventually? Thanks!

Re: DirecTV: App won't load, claims it's the inter...

Re: Panasonic: Clock Error Message

Re: I am, as of today (7-19-25) unable to connect ...

Re: DirecTV: App won't load, claims it's the inter...

Re: Happy Birthday AlyssaPandora.

Re: Blackberry Playbook Unable to Log In

Re: Repeating songs on a firestick smart TV

Re: Pandora not working

Re: Pandora not working

Re: CarPlay: Now Playing screen no longer appears

Re: Vizio: Unexpected Error Message

Re: Fire TV: Loads with white screen on 7/11/25

Re: Panasonic: Clock Error Message

Re: Blackberry Playbook Unable to Log In

Re: Q: What music matches your energy right now? ⚡

Re: New to this

Re: Samsung refrigerator error message 8004

Re: Fire TV: Loads with white screen on 7/11/25

Re: Panasonic: Clock Error Message

Re: Blackberry Playbook Unable to Log In

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