Hey, @JoyBake27. 👋
Thanks for your feedback regarding your interaction, and I'm sorry to hear that happened.
Unfortunately, we cannot offer full assistance with your personal account information / subscription via the Pandora Community, for privacy purposes.
We received your second email in response to the original case that we created for you, and someone has responded to your message. If you haven't received it yet, please check your spam / junk folder to make sure it didn't end up there.
We appreciate your patience over the holiday. 🎧
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