Hi there, @HankHoskins. 👋 First and foremost, thank you for your service.  I’m sorry for the frustration. It sounds like you should have a Premium subscription with your military discount, but are still experiencing ads. After reviewing your account, it appears it’s currently set to the free ad-supported tier, which is why ads are playing. I’ve opened an email support case for you, and our team will follow up soon to help resolve this. Please keep an eye out for their email soon and be sure to check your spam / junk folder as well. 📬 ... View more

Hi there, @Danyel087. 👋 I’m sorry for the frustration here, especially when you’re just trying to adjust your subscription. Since your subscription is managed through Google Play, we don’t have full access to make changes like downgrades on our end. To switch plans, you’ll need to cancel your Premium subscription in Google Play first. After it expires, you can sign back up for Pandora Plus. I do see that you were in touch with one of our agents via email. If you need further support along the way, feel free to respond to that email or follow up on this thread. We’re happy to help however we can.  ... View more

Hi there, @pouliotrt1. 👋 I understand how that can be frustrating and I'm sorry that you're having trouble. In the meantime, I've escalated your issue to our support team for further review. Someone will be in touch with you via email to offer further assistance with your gift subscription.  Please keep an eye out for their email message soon. 📬 ... View more

Hi there, @wtedb. 👋 Sorry to hear that you're having trouble with accessing your email inbox and resetting the password for your Pandora account. I removed your personal phone number from your original message to protect your privacy.  While Pandora does not offer phone or text message support, there are a number of other ways you can contact us with any questions you have: Via email: you can create a message through our help center to contact the Pandora Care team. Live chat: you do have the option to live chat with someone from the Pandora Care team which can be initiated through the help center.  Via social media: Reach out to us through Facebook Messenger or @PandoraSupport on X (formerly Twitter). Via the community: We are always happy to try and answer any questions here as well - you can create a new post, or find an existing post to comment on if it is related to what you are asking. Regaining Access to your Account: It looks like you may be using your wife's email address for your newly created Pandora Community account. In the meantime, I've escalated this case to our support team. They should be able to help you with regaining access to your original Pandora account and will reach out to you via the email address associated this profile.  Please keep a look out for their email message soon. 📬     ... View more