Hi, @Jake_The_Cake. 👋 I moved your message over to this existing thread as it looks like you are also hitting the session limit: Premium Session Limit Have you received any notification about hitting the limit during your listening sessions? Does the advertisement actually play? If so, what is the advertisement for? Let me know. 🎧 ... View more

Hi, @mwelch1124 @Nascar22 @Saintflores171.👋 Thanks so much for reporting this. I moved your posts into one thread as your experiences are very similar: Video Ad Causes Error / Stops Playback I've also enabled a trace on your individual Pandora accounts to better understand what's happening.  Sounds like uninstalling / reinstalling the app using these steps doesn't help with the issue you're experiencing. Could you tell me a bit more about what is happening? Are you able to watch the advertisement? If so, what is the advertisement for? Is it the same advertisement each time?  Do you run into any other error messages stating that you've hit your limit for Premium sessions Any other error messages other than "Something has gone wrong"? Appreciate your help with this. Let me know. 🎧 ... View more

Hey there, @kkm6212002. 👋 Sorry to hear that you're having trouble with this. Could you tell me a bit more about what is happening? Does the advertisement play? Are you able to tell who the advertisement is for? Or, does it not play the advertisement at all? Do any error messages pop up? If so, what does it say? Let me know. 🎧 ... View more

@jeffhandley Thanks so much for sticking with me on this. I'm sorry to hear those steps didn't help with the title bar. Could you please send me a screenshot of exactly what you're seeing? If you have a Windows machine please try using the Snipping Tool. You can find specifics about this tool and how to use it here. ++ I'd like to report this issue and all the info you've provided to our engineers for further investigation. Could you help by providing a little more info? Make and model of your device; Mode: Desktop or Tablet? Network (Wi-Fi or 3G/4G/LTE); Pandora version (under Pandora Settings on the bottom left); Windows version & build; Are there any error messages? If so, what do they say? Are you able to stream Pandora normally through a web browser like Chrome or Firefox? Also, are you running a Preview Build of Windows? If so, are you in the fast ring or slow ring? Appreciate your help with this!  ... View more

@dinoboy245 With Premium, you would need to re-download those songs. This is basically resetting the download process. Uninstalling / reinstalling the Pandora app will also require re-downloading those songs. Would you also mind sharing more details about your device? I'd like to share your experience with our engineers. Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Also, have you been in offline mode for more than 30 days? Thanks for your help with this. ... View more

Hey there, @jeffhandley. 👋 Sorry to hear that you're having trouble with this. Thanks for reporting your experience on the Pandora Community. Let's try running through these steps to see if it helps with the title bar. I look forward to hearing back! 🎧 ... View more

Hi, @Dino_4. 👋 Sorry for any confusion. Looks like you've enabled complimentary sessions of Premium recently. You can find out more about how these sessions work here.  A couple of things to keep in mind: Due to licensing restrictions, we have to limit the number of Premium Access sessions per person. If you're hitting a limit, it means you've used quite a few of these sessions lately. We're so glad you're enjoying the extra functionality. I know that limits like this can be frustrating, so I'll definitely pass along your feedback. In the meantime, you can see if you're eligible for longer trials or upgrade to Pandora Premium by visiting pandora.com/upgrade. (I'd recommend doing that from a computer rather than a mobile device, if you have the option.) Hope this information is helpful. Thanks so much for posting on the Pandora Community! 🎧 ... View more

Hey there, @dinoboy245. 👋 Sorry to hear that you're having trouble with your offline tunes. I understand how frustrating this must be. I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes. Let me know how it goes and whether the buffering issue persists. 🎧 ... View more

Hi, @Sammyblommer. 👋 Sorry to hear that you're experiencing this. Based on your initial post, it sounds like the app is crashing during your listening sessions. Thanks so much for trying out the troubleshooting steps, and for letting me know. If you're using a Samsung device: This issue may be related to your "Sleeping Apps" setting, which can cause the app to stop / pause when it is backgrounded. Please try out the following steps: You can access this setting in the Device Care menu. Click on Battery, and then, click on More options. Click on Settings > Sleeping Apps From your Sleeping Apps, you should be able to long press Pandora.  Once you're able to view the App Usage for Pandora, you'll want to make sure that the put app to sleep button is toggled to the OFF setting. ++ If you still have trouble, I'd like to share your device info and experience with our engineering team. Would you mind providing the following details? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. Are you connected to Wi-Fi or cellular data when this is happening? Let me know as I'd like to report this. 🎧 ... View more

Hey, @AndreaKramer. 👋 Happy to have you as a community member and Pandora listener! ... View more

Hi, @Richmond99. 👋 To keep the community space organized, I moved your post over to this existing thread as what you're expressing is extremely similar regarding alternate versions of a track: Thumbs apply to alternate (unthumbed) versions I would recommend checking out @AdamPandora's post about interactive rights here. In the meantime, your feedback has been noted. We will share this with the appropriate party on your behalf.  ... View more

Hi, @Blatondentaro. 👋 Sorry to hear that you're having trouble with adding variety. Thanks so much for sharing your experience on the Pandora Community. Looks like you have two stations. Are you having trouble adding variety to both stations? Have you received any error messages? Let's try out these steps to see if it helps with the issue you're experiencing. 🎧   ... View more

Hey there, @jlrenzel. 👋 To keep the community space organized, I moved your post over to this existing Feature Request: Import / Upload Music From Other Streaming Platforms Please click on the ❤️ icon to vote on seeing this suggestion implemented on Pandora. Hope to see you around the community more often! 🎶   ... View more

@thirdcoastgrind You are correct about this. Although the majority of the songs in our collection will be eligible to be played without restrictions, you may encounter a portion of songs that are unavailable or labeled "Radio Only" due to our current licensing restrictions. In the meantime, you can create a station that will play similar songs and artists, based on an artist or a particular song. We are continuously working on increasing the amount of songs which can be played on stations, on-demand, or offline. Our intention is to provide enough music you enjoy to avoid any inconvenience around this. Thanks so much for posting on the Pandora Community! ... View more

Hi, @ThalumusDraft. 👋 Thanks so much for providing that information, and for trying out the steps. I'm sorry that you're also experiencing this.  I've shared your information with our engineering team on the internal ticket we have open for this issue.  Appreciate your patience while they work on fixing this! 🛠 ... View more

Hi, @CCP88. 👋 Of course, happy to help. Your Thumbprint Radio station has been restored. Can you check to see if you notice the change? If not, you may need to restart the app or refresh your web browser.  Hope this is helpful. 👍 ... View more